Rated 4 out of 5 by Jimmy48 Great Hotel Except For Wi-Fi
Attended a conference at the hotel and the meeting rooms, food and conference services were first rate. The room was very nice as well. The only issue, and it was an irritant, was the slow wireless connection. Streaming video was out of the question. I also did not like having to make an additional payment for the substandard service.
November 11, 2013
Rated 5 out of 5 by Joyce11 THIS HOTEL GREAT PLACE TO STAY
THIS HOTEL IS A GREAT PLACE TO STAY. ENJOYED MY TIME THEIR. IT HAS MANY AMENITIES AND IS A GREAT PLACE TO HOLD A CONFERENCE. THE RESTAURANT COULD LOWER THEIR PRICE OF THE FOOD SHOULD BE MORE AFFORDABLE. OVERALL, GREAT FOOD, GREAT TIME. HAD A LITTLE DIFFICULTY WITH THE SHUTTLE PICK UP WE HAD TO WAIT LONGER THEN EXPECTED FOR THE PICKUP.
October 30, 2012
Rated 1 out of 5 by artCollector1900 no cleaning, overcharged
Stayed for 3 nights. last day room was not cleaned (they forgot about it, because the whole floor was empty, my room was the last occupied on the floor. internet access that was supposed to be free was included in the bill, when I pointed all that to the front desk manager he yelled at me that he just work here. Terrible experience.
November 22, 2012
Rated 4 out of 5 by Chris5555555 Great People
I have been staying here for about a year, and I must say that the service and people at this location are great. When you send as much time away from home as I do, its important to see smiling faces, and friendly people who are happy to help. I won't say it's the best property in the area, but the people more than make up for it.
March 12, 2014
Rated 2 out of 5 by Jonny8385 This hotel more of a Sheraton than a Westin
I was overall disappointed by the quality of my room. This hotel has a nice lobby / bar area but once you get in the room, you realize this is not typical Westin quality - more like a Sheraton or even a Four Points by Sheraton. Disappointing as I have come to expect a standard of excellence and consistency across the Westin brand.
February 8, 2013
Rated 3 out of 5 by Mo63 Everyone was nice
Everyone was nice and helpful. I feel that for the price that is paid for the hotel wifi should be free, and there should have been a refrigerator. Our ice bucket had a crack in it.
I like the safes in the room, I like that you are going green and that you recycle. Our room was clean and beds nice.
I loved the shuttle.
June 25, 2013
Rated 4 out of 5 by SDF1109 $24 to park overnight?
parking is outrageous for Dallas and staff misinformed on when breakfast was available in club level
October 13, 2014
Rated 1 out of 5 by Kosare Ridiculous!
The front desk staff was so rude and discourteous as to over-shadow any other events of the weekend. Be sure and take the Customer Service number if you stay here -- it will be the only way to get anything done. Front desk staff is very under-trained and unprofessional. I will never stay here again and recommend you not either.
May 28, 2012
Rated 4 out of 5 by bwalker1964 Excellent service
The only problem we experienced was with our room upgrade. I had requested a room with a pullout sofa because we had a child that came with us unexpectedly. We did get an upgraded room but no pullout sofa. Without hesitation a short time after I spoke with the front desk we had a rollaway bed delivered to our room at no charge.
August 1, 2012
Rated 4 out of 5 by Billy525 Great check-in experience
If I had to point out one positive aspect of the stay, it would be the check-in experience. Great customer service and really tried to serve my needs as best as possible. Worst aspect of stay? First room smelled TERRIBLE (like body odor) and walls were paper thin. Hotel was kind enough to move me and both issues were resolved.
March 27, 2013
Rated 4 out of 5 by Bob12345 Ac didn't cool
You hotel is a good facility, however the Ac unit in my room didn't cool properly. As you know when it is July in Texas a properly working ac is a must. I called the front desk to report and they said they would send someone to look at it but nothing changed. We tolerated it but wouldn't stay here again.
July 21, 2014
Rated 2 out of 5 by Hop60 SPG Recognition & Food
The rooms are nice but it was lacking in food choices and entertainment. Nothing for entertainment or food is close and the in house food was limited and too pricey. The big issue was not being awarded my stay points and having to fax my bill to get credit. I think I will stop at this; it was not a great stay but member able.
May 1, 2012
Rated 3 out of 5 by EALM Comfortable, but maid service needs improvement
The room was very comfortable, and quiet. The bed was wonderful. However, the maid service was lacking. The bedsheets were not changed to my knowledge, the bathroom was not cleaned on a daily basis. We had to ask twice for fresh towels and wash cloths and toilet paper replacements,
It would be nice to have high speed internet included in the price of the room, instead of having to pay an extra $10 per day.
I had requested a refrigerator and microwave months in advance for my 5 day stay. When I arrived at the hotel, they did have a microwave, but I had to request it to be brought to my room upon arrival. I was told they had no refrigerator available for me even though I had requested it 4 months prior when I reserved the room..
The breakfast and dinner buffets were good. The staff at the front desk were helpful. The free shuttle was a blessing.
Overall, it's a comfortable hotel and I will return in the future when need be, but there is room for improvement.
October 31, 2012
Rated 3 out of 5 by Sarah14 Underwhelming
I've stayed at many Westins and even held my wedding reception at one. I've always had good experiences until Dallas. The rooms are not great - I went through 3 before I had one with a working toilet that didn't reek of smoke. On the plus side, the staff was great - super friendly and helpful. The gym was also really nice.
July 14, 2013
Rated 4 out of 5 by Liz1 Wonderful service
The breakfast service is phenomenal. Antonio (the waiter) and Antonio (the host) are both wonderful. They made the stay enjoyable. They are funny, entertaining and provide excellent customer service. We came with a large group and they bent over backwards to get us what we needed. Will definitely stay again b/c of them.
May 13, 2013
Rated 1 out of 5 by Room942 No house Keeping
When booking it is not explained the parking is not free and the free wi-fi is only in the lobby. House Keeping either comes early in the morning while you are sleep or not at all. They left our "clean" linen on the ground outside the door and we cleaned and made our own bed. The food was PRICEY and horrible. Even cold!
May 18, 2013
Rated 3 out of 5 by wigstheome Okay but Tired
Old and tired facility. Staff is very helpful, but cannot make up for the fact the hotel is in desperate need of a multi-million dollar renovation. On the positive side, was upgraded to a full suite; on the negative side, much of the furniture needed to be replaced. Okay overall, but nothing to which to look forward.
March 3, 2012
Rated 3 out of 5 by Tucson703 Gone down hill
I received a very friendly greeting from the desk staff; however, the valet couldn't direct me to the parking garage. I was shocked at the condition of the carpeting throughout, my throw pillow had a hole, my chair was stained, and the toilet seat had burn marks.
August 23, 2014
Rated 2 out of 5 by Bren Smelled molded
I stayed in many Westin and this one was the worst ever. The rooms where out dated. Wall paper in the bathroom that was falling off. Mold all around the sink. Even the gym had a moldy smell. I am happy that I paid a reduce price with AARP. One thing I can not deny Is that the bed was comfortable and Westin standard.
August 15, 2012
Rated 4 out of 5 by Missy Recent Stay
Beautiful Hotel....wd probably try to stay elsewhere as my family coming over to visit had to pay for parking and the breakfast pkg was continental only....other hotel chain had same beautiful accomodatioins but parking for friends and me was free and breakfast pkg was for hot or cold.....makes a big difference.
May 20, 2013
Rated 2 out of 5 by Baran Not what I expected from a Westin
Troubles here. Website is incorrect/ no fridge and further from airport as stated. All three food outlets have same menu, even the Irish pub. They turned the bar into a Starbucks by putting up a Starbucks sign, that was a joke. Food is way overpriced. Shuttle will take you somewhere but good luck coming back...
September 27, 2012
Rated 3 out of 5 by Jillsa Comfortable
This is a clean comfortable hotel. The lobby has been remodeled, but the rooms need it now and we were told that's coming. Should be much nicer then.
Not much to speak of for a restaurant, but fortunately Benihana is next door. We did have a beverage in the lobby bar which was fine, good people watching spot.
March 14, 2014
Rated 2 out of 5 by Nicky This hotel needs improvements
The lobby is great but the rooms need to be updated. There are no towel racks by the shower so when you get out you have to walk out of the shower all wet to get your towel. The room is very humid and doesn't cool down. Very uncomfortable. The channels on the TV did not come in clear. The safe didn't work.
June 5, 2013
Rated 5 out of 5 by Deblee13 The restaurant and convention food staff
The restaurant and convention food staff did an excellent job. They were friendly and welcoming. They did an excellent job transforming our meeting room to a dining room. The drink stations in the room and in the meeting area were always full and the staff was very professional.
July 22, 2014
Rated 4 out of 5 by bailey57 Very nice rooms
Before may stay I was a little worried about the quality of this hotel based on the internet reviews. I had a very nice, comfortable and clean room. I did not experience any of the negative comments that were made about the hotel. I would stay there again. Just wish there was free wi-fi in the rooms.
May 5, 2014
Rated 4 out of 5 by vbigpoppa The hotel was ok
At check in the agent didn't explain anything to me about having to pay for internet or that you could get it free if you had your laptop in the lobby. He didn't tell me where the pool, fitness center, or resturant was. He explained about parking after I asked and to top it off my room never got serviced
November 20, 2012
Rated 1 out of 5 by NeverWestinParkCentral Does not deserve to be part of SPG
Got over charged. GM sends an automated email, but does not receive feedback. Reply to email gets an automated response indicating that the email cannot be addressed!
Called hotel and left messages to address an additional unwarranted charge. No response from hotel staff after repeated messages.
June 28, 2012
Rated 2 out of 5 by Mdil8 Not your typical Westin
Needs updating, AC did not cool room, beds were obviously old and needs replaced--very uncomfortable. Huge gap under the door, small TVs, low pressure water in shower. Very loud, creaky bathroom door. Staff was excellent. restuarant is average. Parking was ok. For the price go somewhere else.
March 3, 2014
Rated 4 out of 5 by Lizzie4 Outstanding Staff
From the time we checked in, the people at the desk were the best ever! They upgraded us from a regular room to a corner suite. The waiters, the bartender, the housekeepers, all went out of their way for us! Only the outdated bathrooms and worn furniture in the lobby were disappointing.
May 9, 2014
Rated 2 out of 5 by OccasionalTraveler2013 Was expecting more
I do not often stay at "high end" hotels, and now I know why. The lobby was beautiful, the restaurant swanky,but the room was just basic and very dated. Other places, including chains known to be for the long-term and budget traveler had much nicer rooms with modern decorations a and more comfortable gathering areas.
Most of my SPG perks were not met or used. I didn't feel my rom was better because of it. The in-room information stated a newspaper would be delivered each day, and it as not. My key holder said I could opt out of the newspaper but since it never came, I didn't have that option.
The shuttle was broken one day and I had to pay for a taxi to get to the DART station and ride the bus back to the hotel.
Since its was "up scale" there were no vending machine and couldn't afford to pay $15 for a drink, candy bar, and chips. The nearest quick mart was scary!
I spent a lot in tips to have my one bag put in a shuttle I had to order.
I guess I'm just not sophisticated enough for Westin.
July 28, 2013