Rated 5 out of 5 by WhyNotDrive2013 Seminar/Workshop Event
We were there for a workshop/seminar type event. The staff was on point all the time. Apparently very experienced in attending to details for these types of events. Very comfortable & clean rooms. CLEAN is a big priority for our family/group.
August 12, 2013
Rated 3 out of 5 by NMRGuy The good and not-so-good
The valet, restaurant, and bar staff were really great- very helpful, friendly, and professional. As is typical anymore with most hotel desk staff, they were efficient but not particularly friendly or welcoming. None of them said :thanks for joining us" or "thanks for staying with us" when I checked out.
The hotel pool deck on the 3rd floor was kinda trashed by a group of twenty-something aged guests. They left half empty (another transgression!) pitchers of beer, empty glasses, wet towels, etc. pool side for staff to clean up. An attending manager [?] tidied up while I was out there that evening.
The king bed in my room was comfortable. The arm chair and ottoman were rather soiled and in need of cleaning. The lighting in the bathroom was too harsh. One last thing: a two-inch long roach scuttered across the floor as I sat at the desk one morning. I realize I was in the southern U.S., but thought mgmt. might want to know [Rm 1202].
August 10, 2013
Rated 4 out of 5 by BusyTraveler241 Luxe accommodations
Immerse yourself in luxury! The pressures of the day slip away as soon as you enter the lobby. The accommodations are luxurious and serene! The beds are so comfortable it is like sleeping on a cloud.
August 5, 2013
Rated 5 out of 5 by Lou21 Wonderful place to stay
My daughter stayed at your Westin and she loved it!!! She was there to take her MCAT for med school, and your staff was so wonderful and thoughtful to surprise her with a basket full of goodies and a very sweet card wishing her luck on her tests. Made her day and made her alot less nervous about taking the test. Thank you so much for making her feel welcome and special. Will definately stay with you again.
July 31, 2013
Rated 3 out of 5 by irdbri12 Beautiful facility, but not as expected
I stayed at this location for a weekend, July 2013. Positive and negative things to know:
1. The facility is really nice, just beautiful.
2. Parking fee is not waived regardless of status, garage parking for a fee.
3. The bathroom spacious with a great shower.
4. The A/C unit and mini-fridge in the rooms are LOUD. I unplugged the fridge and slept with earplugs to keep cool.
5. The staff was great while getting me checked-in, but not very helpful with mystery charges on my bill. Had to call AMEX to handle it.
6. Construction nearby.
I usually stay at Westins and this one seemed to cater much more to folks interested in the lobby/social areas. While clean, the room itself could have more attention for folks who spend more time in there.
July 31, 2013
Rated 5 out of 5 by Lippy54 Great location for Business
Good central location for my business travel
July 31, 2013
Rated 4 out of 5 by Curtis07840 nice people
always feel welcome at this hotel
July 31, 2013
Rated 5 out of 5 by Lamar13 Convenience in Location
Hotel was just a mile away from our conference location.
July 29, 2013
Rated 5 out of 5 Better than home
I really enjoyed my stay at the Westin. The room was comfortable and staff very accommodating. The restaurant food was very good too!
July 29, 2013
Rated 4 out of 5 by ceight Free wifi would be a nice bonus
Everything about this stay was great! The only thing that would've made it better was free wifi. It seems archaic to have to pay for internet in a hotel.
Aside from that, great hotel!
July 29, 2013
Rated 2 out of 5 by OccasionalTraveler2013 Was expecting more
I do not often stay at "high end" hotels, and now I know why. The lobby was beautiful, the restaurant swanky,but the room was just basic and very dated. Other places, including chains known to be for the long-term and budget traveler had much nicer rooms with modern decorations a and more comfortable gathering areas.
Most of my SPG perks were not met or used. I didn't feel my rom was better because of it. The in-room information stated a newspaper would be delivered each day, and it as not. My key holder said I could opt out of the newspaper but since it never came, I didn't have that option.
The shuttle was broken one day and I had to pay for a taxi to get to the DART station and ride the bus back to the hotel.
Since its was "up scale" there were no vending machine and couldn't afford to pay $15 for a drink, candy bar, and chips. The nearest quick mart was scary!
I spent a lot in tips to have my one bag put in a shuttle I had to order.
I guess I'm just not sophisticated enough for Westin.
July 28, 2013
Rated 5 out of 5 by shnola Exemplary
Westin Park Central was an wonderful property for a conference! Your banquets & convention facilities, as well as front desk staff were outstanding! Westin staff are very well trained and this property proved that trait once again last week for our Stephen Ministry conference. Your smiling, efficient staff were outstanding at each break and meal.
July 24, 2013
Rated 5 out of 5 by TJ3231 Flight cancelled -great stay!
Had a 6 pm flight cancelled at 11 pm, after 5 gate changes. Nothing to do about it so I booked the next possible flight and accepted the lodging voucher.
Some passengers took frustrations out on taxi driver and hotel clerks, don't know how they do it but hotel staff was ever gracious!
Very welcoming staff, wonderful clean room, cozy beds. Good coffee in room, even additional amenities such as tooth brush and tooth paste.
Breakfast was excellent, varied menu with something for everyone!
BEST FEATURE: The rain shower.
This tired, scruffy traveler was well cared for, great night's sleep and ready to go back to the airport.
July 24, 2013
Rated 2 out of 5 by Diaminddeb Disappointed
There were no mini fridges in the rooms, requested one & was placed on wait list, never did receive one my entire stay. It was a huge inconvenience to have to use the free Internet only available in lobby. Everyday I had to take my computer down to the lobby & then look for an electrical outlet to plug into. I actually was surprised by the many inconveniences of this hotel since it's not a downtown location. I also found the prices of food quite over priced & I am a regular business traveller so I'm accustomed to the prices of such amenities , but this hotel seemed out of line in many areas.
July 21, 2013
Rated 3 out of 5 by DMS54 Disappointed
Usually I stay in a Junior Suite but I wanted to use some SPG points and was told I could not use these for a suite so I settled for two guest rooms (standard). When we checked in one of the adjoining rooms was not ready...bed unmade, bathroom not complete. This was handled quite satisfactory but still I should not have had to call and wait. I also noticed that the robe in the same room looked like someone's ratty old house coat..I would never put it on! It was completely frayed and worn..something I never experienced in the suites I usually book. I guess if you book a standard room the standards are not quite the same. I still will stay here as the staff is expceptional and the overall appeal is good. I just wish that it would be better all over the hotel.
July 21, 2013
Rated 4 out of 5 by JAG417 Flawless service but maintenance needs help
I stayed six nights for a large convention and the service and responsiveness of the staff could not be better. Every detail was taken care of promptly. The staff was intelligent, friendly and knowledgeable. The flaw was found in the big picture housekeeping. The small and obvious items like clean sheets and towels were almost impeccable. However --- the refrigerator in my room was filthy and smelly, something had been spilled, and it was disgusting. The microwave I ordered was left on the floor outside the room, so I had to carry it in myself and it was heavy! The microwave was dirty, sticky and greasy both inside and out. The air intake vent in the room was encrusted with ugly grey dust. The sink was so plugged that it would not drain at all and the sink stopper was not connected to the rod used to close it. There was salmon colored mildew in many places in the shower tiles and around the tub. The carpet in the hallways was very dirty with stains, fuzz and general "stuff" when I got there. I thought maybe it had not gotten done that day (a Sunday) but was surprised to see that it was not vacuumed until Thursday. It should be done much more frequently. The issues that I reported were fixed immediately but it is disappointing to see that these details were not cared for at this level of hotel. The hotel room decor needs updating badly and the general area and room carpets should be replaced. My room was dingy and the drapes very outdated.
July 21, 2013
Rated 4 out of 5 by LAYERS24 Cleanliness
One bed had a stained bottom sheet. The bathroom had wallpaper that was coming off.
July 19, 2013
Rated 5 out of 5 by Hank1960 Very good service and people.
I was driving in from about 700 miles away. Needless to say i was ready to rest. I ordered from the late night menu and the food was good but never imagined a bowl of tomato soup, turkey wrap /w/ chips , bowl of vanilla ice cream and a bottle of water would cost over forty dollars. Just really basic food but not a basic price.
Following day at around 4:30 i went into the bar and had a double scotch and gave the bartender a 100.00 bill He returned to me 72.00. I was completely surprised to think a drink could cost 28.00 Just out of line prices. I drink the same scotch at a fine dining steak resturant and it cost me half of what the hotel charged me.
July 15, 2013
Rated 3 out of 5 by Sarah14 Underwhelming
I've stayed at many Westins and even held my wedding reception at one. I've always had good experiences until Dallas. The rooms are not great - I went through 3 before I had one with a working toilet that didn't reek of smoke. On the plus side, the staff was great - super friendly and helpful. The gym was also really nice.
July 14, 2013
Rated 5 out of 5 by hippsterred this hotel met all my needs moo
Excellent very nice hotel
July 8, 2013
Rated 5 out of 5 by Geordie68 Great lobby bar and eating facilities.
The check was a little "loose" in manner of communication otherwiise great stay and very nice hotel
July 1, 2013
Rated 5 out of 5 by Nadine67 Very nice stay
We had a very nice stay in June at this Westin. It was conveniently located. We enjoyed some time at the pool area. The breakfast food was good and the service was great. We would stay again on a return trip.
June 30, 2013
Rated 5 out of 5 by Jds25 Very nice accomodations
The room features were great, the gym and pool were very nice, and I enjoyed both the restaurant and bar service. Location was central to everything I needed.
June 27, 2013
Rated 3 out of 5 by Mo63 Everyone was nice
Everyone was nice and helpful. I feel that for the price that is paid for the hotel wifi should be free, and there should have been a refrigerator. Our ice bucket had a crack in it.
I like the safes in the room, I like that you are going green and that you recycle. Our room was clean and beds nice.
I loved the shuttle.
June 25, 2013
Rated 1 out of 5 by unbelievablydisappointed The service and preparation for my arrival was very disappointing!
My reservation was through a special booking for the Model Expo in your hotel. I made my reservations in January of this year with special requests and they were not available.
1. I requested an early check in and it was explained that it was not guaranteed. Understood. I arrived at 1:30pm and it was not available. The lines were very long so I attempted to check in at 3pm. I had a meeting to attend so I decided to wait a little later to check in since the lines were long. Around 4pm I try to check in and my room is not available with 2 Queen beds....only a King. I now have to wait even longer before I can check into my room with 2 Queen beds. Already tired from a 10 hour drive and not able to prepare for my daughter's introduction event of the Expo. Finally the room is ready close to 6pm.
2. NO REFRIGERATORS were available EVEN though I made this request with my reservation back in January! Staying for 4 nights with 2 small children and no refrigerator was a nightmare! Requested a microwave and it took 2 hours to get that delivered to the room when it should've already been in the room.
3. The lamp on the desk in the room had a shortage in the wire so my phone sometimes was not able to charge.
4. The rooms are totally outdated. The sink was leaking until I realized the faucet needed to be screwed in tighter to avoid the water splattering everywhere.
5. The coffee maker was nasty. I was afraid to drink the coffee after it was brewed.
6. Any requests made at the front desk for anything took forever to get it delivered.
Too frustrated to complain with no sense of urgency from anyone I finally got the 'head' of my group to address the issues and some improvement was made. All together as of now I will not be staying at this Westin again. I've been to a few other Westins all over and I've never seen a Westin this outdated before.....ever.
There were 2 people who were able to keep their cool in my presence and followed up with me to make sure everything was okay. Natt and a young lady with dark reddish hair. They were awesome!
My daughter is in a position now from the
Expo that may require a lot of traveling. If the Expo is held again next year at the Westin and we attend....I'll have to stay somewhere else and pay for parking in your lot.
June 24, 2013
Rated 5 out of 5 by DanK Great Hotel
Everything was excellent.
June 21, 2013
Rated 1 out of 5 by ALHouston Should rated 2 stars instead of 4 stars on Priceline
Terrible hotel. Nothing like Westin. The hotel is very old and ran down, smell bad from the hall and inside the room, no refrigerator, the mattress was end of life, additional parking fee, annoying noise from the water pipes all night, and too many bad things to list. This is a serious problem with Westin. There is no way this hotel can be remodel an bring up to the good standard hotel. It would cost the same amount of $$ to build a new one. Thomas, I know you do your best but the hotel is just too old.
A Luu - Houston
June 20, 2013
Rated 3 out of 5 by EDGARSANTI The worst Westin Hotel I have stayed
TV unit was not working.
A/C unit in its worst condition.
Valet staff are rude, and I decided to park my car myself. Concierge and valet staff offered to park my car but not to offer help with my luggage.
Excellent staff in checking in.
Had to call maintenance twice for the TV Uniit
I was never relaxed and never rested well during my 2 night stay in the hotel.
I would net even accept a free stay at this hotel!
June 17, 2013
Rated 3 out of 5 by Flesh52 Need to Open Pub Every Night
The hotel lobby bar was not sufficient for the amount of people who were down looking to gather for a cocktail. Bar was understaffed for the crowd.
June 13, 2013
Rated 3 out of 5 by JOJO The room had a "musty" smell.
Of all the Westin hotels I've stayed in, the room has an old musty smell. It was like the smell of carpet that got wet, maybe because the previous guests came from the swimming pool and they were dripping wet. The aircon probably dried it slow or not enough to eliminate the smell.
June 10, 2013