Rated 1 out of 5 by Satexan Find somewhere else!!!!
I have stayed here numerous times for business. Each time I come I ask myself why I didn't stay somewhere else. My company has an office in the adjoining building so this hotel is very convenient.....that is the only thing that has brought me back.
The service is horrible. The staff have lied to me numerous times. They have out me on the club level and then my key card won't work for the lounge. I've asked them to fix it and they assure me that my card will work but then it doesn't.
I usually order room service each time I stay here because I'm working late next door. I have never received my order in a timely manner and/or correct. This past time I ordered chicken salad it cam with no chicken.
The rooms themselves need to be updated. My sheets were torn last time I stayed here and the bathroom light fixtures were rusting.
There are a number of other hotels right near by. Do yourself a favor and stay somewhere else.
March 8, 2014
Rated 5 out of 5 by Dominique55 This is a great hotel for the price paid in North Dallas
I stay at this Hotel 6-8 times a year since 2000 for business purpose and I have to admit that it is a good deal. I am a platinum member and 90 % of the time I get an upgrade. Not that I care when I travel alone but upgrades have never been a problem at this property. Most of the time Younis check me in and he is the best employee that this hotel has. David and Greg at the front door are also very valuable employees. Actually what makes this hotel special is not the quality of the rooms but the quality of the people working at the hotel. The rooms are really due for an upgrade but I don't mind as long as the people working are great.
March 5, 2014
Rated 5 out of 5 by David3059 Hotel is convenient to business & airports
I was a bit skeptical of staying here as I had read some negative reviews about this Westin that I wanted to check it out for myself.
I got a great rate by being a AAA member and the office I was visiting was less than 10 minutes away and the airports were also close.
I visited the gym my first morning around 6.15 but all machines were taken and there were several people waiting for one to open up. Try going around 7.15am and you should fare better.
The carpets in the elevators were dated and do need to be upgraded, no doubt, but the staff were friendly and helpful and the rooms were what you would expect from Westin.
If I am in the Dallas area again, I will definitely be back here.
March 8, 2014
Rated 2 out of 5 by CheerDad Cold water & no towels
The first two mornings of my 3 night stay I was treated to cold showers day 1 with a broken boiler and day 2 to a boiler that couldn't keep up. Night 3 we requested towels but no one brought them to the room. Also we were told there was self parking when making the decision to stay here what they failed to say was that it had a cost to it. The hotel has single pane glass so on the last day we woke up to a half inch of ice on the inside of the window melting onto the floor. Overall it was a nightmare of a stay and we wouldn't choose this hotel again. The only highlight was the young lady working at the front desk Sunday morning who was actually compassionate to our challenges she is the bright spot at this hotel.
March 4, 2014
Rated 2 out of 5 by Mdil8 Not your typical Westin
Needs updating, AC did not cool room, beds were obviously old and needs replaced--very uncomfortable. Huge gap under the door, small TVs, low pressure water in shower. Very loud, creaky bathroom door. Staff was excellent. restuarant is average. Parking was ok. For the price go somewhere else.
March 3, 2014
Rated 2 out of 5 by Gina36 Staff needs management supervision or terminations
As a business owner, I understand the difficulties of having each staff member treat customers as I would like treated. However, I was met with an employee so unwilling to help me that she actually embarrassed me in front of other guests checking in. There was one front desk employee checking in a guest, and a second employee at a computer with the preferred guest
-platinum and gold sign. I was a little unsure if I should wait for her to call me up, but I decided to walk up to her station being a Platinum member. She did not acknowledge me at first, then finally rolled her eyes up at me and said, "The line is over there." I replied politely, due to a little embarrassment, "Even for platinum members?" She replied, "The line is over there." I turned and had to get behind a few more guests who had just arrived at check in. This decision was made because I had my 11 year old daughter with me. Otherwise I would have immediately asked for a manager. I had never been treated so horribly. A few minute later, this lady called the next person in line. I was shocked at all of it. When I reached the desk of the other employee, she also did not greet me, but simply said, "Have your ID out." I had been upgraded due to my status, but my room was not ready at 4pm. We were in a hurry, but my parents, also SPG members, had a room ready, so we were able to bring luggage to that room until they could call me about my room being ready. We were able to get dressed for our event and leave. I never received a call. We returned that night around 11pm and I was given my keys to my room. I asked about any complimentary breakfast, and I was told to go to the 18th floor in the morning. (Unfortunately, the club was closed on Saturday and Sunday so this was bad information,) The upgrade was a fabulous suite, however, the alarm in the stairwell next to the room was going off all night, my safe was locked, my smoke detector battery was chirping, and the refrigerator was dirty. My parents A/C did not work, but it was repaired on Saturday. The following morning I returned to the desk to ask about the breakfast and a male staff member was fantastic, greeted me kindly, and proceeded to give me complimentary breakfast at the café which he said I should have received when I arrived. I also spoke to another gentleman about the policy regarding the preferred guest line, thinking maybe I was incorrect. He said no, that I was treated incorrectly and that was the line for preferred guests. However, the rudeness from the lady was the main issue, but I thought maybe I had acted incorrectly by walking up to her line. Lastly, I had asked to forego housekeeping, since we were in Dallas for a convention and would be in our room only minimally, but the room was cleaned anyway, and I have not checked to see if we were given any points back. Overall, this was a disappointing experience, and I am not a high maintenance customer. We love SPG and Starwood Hotels, and feel it is the best reward program out there for us. I went into much detail since I was sending a review, however, my main complaint is the service when I arrived on Friday. The Saturday morning staff was much more friendly and helpful. The other complaints were never brought up to the hotel, due to our schedule being very strenuous. But I feel sure that the issues would have been handled appropriately by the Saturday crew. Thank you, Gina
March 4, 2014
Rated 2 out of 5 by kevin78613 bleak tired and slightly dysfunctional
The hotel is a little thread bare but it is clean. The hallways are dim and it appears to be an older hotel that was renovated about 10 years ago. The staff was very nice but one of the restaurants was closed and there was nothing nearby to walk to. The only people that would have any interest in staying there would be business travelers and the business center was not functioning. Internet was slow, a light didn’t work in the room and there were no plugs for a modern business traveler. I have stayed at worse hotels but that is not normally something I say about a Westin property.
February 19, 2014
Rated 4 out of 5 by ro2014 Very pleasant customer service
The hotel was really nice, but what made the hotel was a new agent name Candice. She was very sweet and welcoming. It is true that first impression can leave a lasting one and because of her great service I will come back.
February 23, 2014