Rated 3 out of 5 by Nostalgic12 Nice enough but....
what happened to customer service? When I call the guest service number from my room I expect to get, well, service. I don't expect to be transferred to some outsourced call center who wants to take a survey before they tell me how to connect to the Internet. Why don't they call and get the answer? Isn't it suppose to work? Why do I have to waste my time? Ditto re the double charging me for parking - charged for both valet and self park both nights. The desk transfered me but after 20-30 rings the outsourced person never even answered. Eventually the front desk said they would take care of it. They still have not.
And who brings up a 3 plate dinner on a hand tray. There's no table in the room - am I supposed to balance it on my lap?
January 11, 2015
Rated 2 out of 5 by Sallen Not up to Westin Standards
Not recognized as a platinum member. Room I was assigned to was tired and clearly in needed of a renovation. Bedside table had a cigarette burn on it. Wallpaper in bathroom was patched. Baseboard moulding needed a cleaning in corners and in cracks. No upgrade was provided.
Executive lounge was the worst I have experienced in Starwood chain. No eggs at breakfast, Keurig coffee maker in lounge.
January 3, 2015
Rated 2 out of 5 by Bwest Outdated with few amenities
Don't get me wrong, I was comfortable during my stay. My issue comes with the number of years since the hotel has had any sort of update or refresh. I opened my door and it looked like I stepped into 1995. You would not find any of the decor in the Westin home catalog because it is so old. Second, the fitness center was crowded and did not have TVs located anywhere near the cardio equipment. Finally, the executive club lounge was the least stocked I have ever seen. For breakfast, the had coffee and one bowl of mediocre quality fruit.
January 29, 2012
Rated 2 out of 5 by William56 NOT A 4 STAR HOTEL
Furniture in room dirty with stains, floor dirty, no fridge or microwave even after requesting one. No fan in bathroom, toilet crammed in the corner. Maid forgot to give washcloths. Hotel too expensive for rating
December 7, 2014
Rated 1 out of 5 by Mila17 Shocking experience
Had to change room 3 times. From the beginning was given a wrong room, which was cheaper than what I paid for. When they brought the key to another room, that room smelled like smoke. Next room that they gave me was never cleaned after the previous guest. Not until I called the manager to come personally was I given a room. The worst experience I have ever had.
December 7, 2011
Rated 5 out of 5 by Mark365yr 20th Anniversary made special
The member of the front desk staff noticed that we were local and asked if it was a special occasion. I told her it was our 20th wedding anniversary and we left it at that. That evening after we arrived back to our room, a knock from room service, and champagne and chocolate covered strawberries were brought in. My wife thought I planned that but I gave all the credit to the thoughtfulness of the young woman at the front desk. Thanks.
September 20, 2013
Rated 5 out of 5 by Phillip1959 Best value in Starwood whether paying with cash or points
We spent the night in Dallas on our way to San Antonio for a weeks vacation. My experience was everything I love about Starwood. I was paying with points (only 3000) for a free night and the lady at the front desk was nice as could be. She gave me an upgrade to a deluxe suite without me asking and then inquired what free gift I would like for my gold status. I chose the free internet. The perfect starwood checkin. Our suite was perfect and while other people have left reviews about the hotel being old it is obvious that it has been updated,,you could never tell the age of it based on our room,,it was as nice as any we have ever stayed it. We will be back often,,thanks Starwood, we love you!
May 19, 2012
Rated 1 out of 5 by vsdvsd worst SPG exerience of my many years with the program
This was a horrible experience start to finish. We specifically requested connecting rooms through SPG and directly with the hotel. The person who checked us in acted like there was no record of that request anywhere and we had to be reassigned to connecting rooms on a non executive floor. Downgrade. Whatever. The real dissappointments started when we got to the room and there was no fridge in either of our rooms. We called down to the front and "none of the rooms have fridges and there are none available but try again tomorrow." She also claimed that the reason we were not notified prior to arrival that the room had no fridge was because we booked through SPG. RED FLAG, SPG. YOUR HOTEL PARTNERS SHOULD NOT BE BLAMING THEIR MISTAKES ON YOUR COMPANY. Called back the next day about a fridge. "We dont have any available but you can add your name to the waiting list." I asked if there was a waiting list last night and why we weren't added at that time. The guy I spoke with had no idea and was sorry and blah blah blah. Not sorry enough to do anything about it. There were 1-2 inch black hairs all over the bathroom including the door - how is that even possible??? (I have photos but can't upload here. unfortunately), The whole thing was bad. Oversold and understaffed. My college student daughter, whom I was visiting, usually likes to spend the night with me at the hotel during my visits to have a night away from her roommates and her dorm room. She said "I'll just go back to the dorms tonight, Mom."
October 8, 2013