Rated 4 out of 5 by ToddP Good & Consistent
Excellent experience at check-in and with room service. Good business hotel.
December 9, 2012
Rated 2 out of 5 by CKonn Place is a dump
I've stayed in a ton of Starwood properties and this was by far the most disappointed I've been (and actually prob the only time). Check process was slow and complicated. Room smelled absolutely terrible and was outdated. 10 minute wait for the elevator in the morning was normal. There's no reason to stay here with the nearby Westin Galleria entirely in a league of its own.
December 8, 2012
Rated 1 out of 5 by Mlcampenni Disgustingly Dirty Room
Upon my arrival at this hotel I was very pleased with the friendliness of the valet staff but not pleased thst I had to pay 22.00 to valet and 14.00 per day to self park in a dark garage on the rear of the property.
Once I entered the lobby was very nicely decorated and smelled fresh and clean like all westin hotels do!
When I got off the elevator the halls had stained dark carpet snd just looked generally dirty snd in need of a renovation.
My room was at the very end of the hall. It was room 1049. I always request rooms close to the elevator but they were unable to accommodate my request.
The room looked as if no one had occupied it in 20 years. It was dark and everything was dusty.
The bathroom wallpaper looked like it was from at least 25 years ago and there was what appeared to be a smeared snot on the wall in the bathroom near the light switch. The bathroom door was also missing lots of paint and the hair dryer had some kind of nasty dirt on it.
I called housekeeping and waited over an hour for someone to come up to my room. They never csme and I went to the front desk along with the pictures I took of the room on my phone.
The front desk advised me they could ask th operator what happened to my request but they don't handle the phones normally.
They also advised me there were no other rooms available and there was really noting they could do for me. After raising my voice they finslly gave me a key to a room with two double beds also at the end of the hall on the 12th floor. Room 1201 was clean but still very old. The shower grout had rust in it snd the shower and sink faucets dripped.
The front desk did not even offerto help me move my bags or anything. They just wanted to move on to the next customer.
I checked out early snd moved to a clean hotel snd would never come back or recommend this hotel to anyone. I have also contacted my corporate travel agency to advise them of my experience.
December 7, 2012
Rated 4 out of 5 by Kep127 Surprisingly Healthy Menus
The hotel was up to the standard in every way and exceeded expectations in the menu. Food was both healthy and flavorful. Very pleasant surprise for a business meeting.
December 2, 2012
Rated 2 out of 5 by November2012 Not so happy with stay at this Westin
I attended a conference at this Westin and was excited that my company chose a Westin! I had traveled to the conference that day to get to Dallas. I retired to my room at 9:30 pm to relax. My room was set at 60 degrees and I was freezing. I tried to turn the thermostat down to a more comfortable temp for me. When I tried the temp did not move. I called the front desk to ask if they could change the temp for me, they said they would send someone up. I had to get dressed appropriately to expect someone to come to the room. I waited and waited and then called the front desk again. I asked if they could change my room and the reply was the hotel is full and we have no other rooms. The person did say she would find out why the engineer was not in my room yet. The engineer finally arrived and I told him I was freezing. He went to the thermostat and said its on 60 degrees, you should turn it up. I asked him to show me how. He tried and and said it's not working. REALLY???? Like I am stupid! Someone had superglued the thermostat so that it did not work. Amazingly the hotel was able to find an available room to move me to. So I packed up and moved to a room with an annoying hum. I was not about to ask for help as I was able to adjust my own temp in this room. The first room I was in had stains on the chair and bedspread. It was awful. in the 2nd room, it was cleaner and only the chair had stains all over it. There is plenty of Westin's in the DFW area and I would not stay at this Westin again! Westin's do have the most comfortable beds ever!
December 2, 2012
Rated 4 out of 5 by Westayed Hotel Experience
the Westin suite in which we stayed was spacious and adequately furnished but the cabinets and fixtures need some upgrading. The buffet manager/waiter had excellent customer skills as did the receptionists at check-in.
November 29, 2012
Rated 1 out of 5 by artCollector1900 no cleaning, overcharged
Stayed for 3 nights. last day room was not cleaned (they forgot about it, because the whole floor was empty, my room was the last occupied on the floor. internet access that was supposed to be free was included in the bill, when I pointed all that to the front desk manager he yelled at me that he just work here. Terrible experience.
November 22, 2012
Rated 4 out of 5 by vbigpoppa The hotel was ok
At check in the agent didn't explain anything to me about having to pay for internet or that you could get it free if you had your laptop in the lobby. He didn't tell me where the pool, fitness center, or resturant was. He explained about parking after I asked and to top it off my room never got serviced
November 20, 2012
Rated 2 out of 5 by nurse123 conflicting feelings about his hotel
I was checked into a room, given a key that did not work the first time around, so I had to drag my suitcases back downstairs, and get a new key. That evening about 10pm I fell asleep and someone accessed my room with a room key. Luckily I had put swung the safety latch over or they could have walked right in! Then the phone rang once, I answered and no one answered back. ten minutes later I had security at my door, through the peep-hole I made them identify themselves. The night manager and security stated that no one was officially checkeded into that room. I had to produce my ID and key when they assurred me or tried to that a mistake had been made and I was supposed to be in another room. Needless to say I was scared but managed with their reassurance to stay in that room. They instructed me to get a new key the next morning. The folks the next morning knew nothing about this situation. The poor girl who originally checked me in felt terrible and I do not blame her at all. It just seems that in such a luxury hotel such as the Westin this kind of thing should not happen, Other than this and the price of tea ($5) in the hotel dining room I loved staying here!
November 16, 2012
Rated 4 out of 5 by Plumeria Hotel
I loved the Starbucks coffee in the room. The room was clean and nice with a nice view of the city. The staff was very friendly and helpful. We were in Dallas to celebrate our 39th wedding anniversary.
November 15, 2012
Rated 5 out of 5 by NURSE61 BED WAS VERY COMFORTABLE
THIS HOTEL WAS VERY CLEAN. THE STAFF WAS VERY EFFICIENT AND FRIENDLY.
I THINK THE FOOD AND ALCOHOL WAS OVER PRICED.
November 15, 2012
Rated 4 out of 5 by Cindy11112 Great facility and friendly service
The ice machines on 2 floors did not work however, when I called for service a bag of ice was brought to our room within 10 minutes. I found a pair of socks (not mine) under the bed's dust ruffle.
November 14, 2012
Rated 4 out of 5 by Gtraveler Comfy but ...
The room was very comfortable, but the bathroom wasn't very clean. There was obvious dirt on the counter, floor, tile, and phone. The wallpaper was peeling in several places and the paint on the door was peeling off. The bed was AMAZING. Creamer was not replenished overnight, but was probably an oversight. Not sure if I will stay again next time.
November 12, 2012
Rated 4 out of 5 by Jerr Always a great place to stay
The westin park central is always a favorite and one of the best hotel deals in Dallas
November 12, 2012
Rated 5 out of 5 by PeteA Great place to stay
I want to commend your front desk staff. although i did not get his name he may have been the evening manager-but he was exceptionally helpful and accommodating.
Also loved the shower head and additional wand handle.
November 11, 2012
Rated 4 out of 5 by walitosan1127 walitosan
Clean and efficient I highly recommend
November 7, 2012
Rated 2 out of 5 by jramire2 No real benefit at this hotel for SPG Gold status
I booked this room for a one night stay for my family and I while he had some renovation work being performed on our home.
Other than asking what kind of welcome gift I'd prefer, no other recognition for my SPG gold status was mentioned. Even if an upgraded room wasn't available (which I'm guessing was because the place was dead) it wasn't mentioned by the front desk, which leads me to believe they didn't even look.
That would have been fine, but the room furnishings had seen better days, not nearly as nice as any other Westin I'd stayed at.
Lastly, make sure you check your bill. Even though I'd booked this room through the SPG site and booked using only starpoints, the folio that was put under my door still showed a charge. I had to call down to the front desk and talk to two people to get it corrected. This misbilling seems to be a trend, it's happened to me at several starwood locations.
November 6, 2012
Rated 5 out of 5 by LJB49 Unexpected surprise
This was my 50th stay at a SPG hotel and this hotel blew me away with their appreciation, kindness and generosity. Everything about my stay here was top notch and i am looking forward to staying here again.
November 4, 2012
Rated 5 out of 5 by eaglesandra beautiful hotel
excellent place for eagles to gather
November 1, 2012
Rated 3 out of 5 by EALM Comfortable, but maid service needs improvement
The room was very comfortable, and quiet. The bed was wonderful. However, the maid service was lacking. The bedsheets were not changed to my knowledge, the bathroom was not cleaned on a daily basis. We had to ask twice for fresh towels and wash cloths and toilet paper replacements,
It would be nice to have high speed internet included in the price of the room, instead of having to pay an extra $10 per day.
I had requested a refrigerator and microwave months in advance for my 5 day stay. When I arrived at the hotel, they did have a microwave, but I had to request it to be brought to my room upon arrival. I was told they had no refrigerator available for me even though I had requested it 4 months prior when I reserved the room..
The breakfast and dinner buffets were good. The staff at the front desk were helpful. The free shuttle was a blessing.
Overall, it's a comfortable hotel and I will return in the future when need be, but there is room for improvement.
October 31, 2012
Rated 5 out of 5 by Joyce11 THIS HOTEL GREAT PLACE TO STAY
THIS HOTEL IS A GREAT PLACE TO STAY. ENJOYED MY TIME THEIR. IT HAS MANY AMENITIES AND IS A GREAT PLACE TO HOLD A CONFERENCE. THE RESTAURANT COULD LOWER THEIR PRICE OF THE FOOD SHOULD BE MORE AFFORDABLE. OVERALL, GREAT FOOD, GREAT TIME. HAD A LITTLE DIFFICULTY WITH THE SHUTTLE PICK UP WE HAD TO WAIT LONGER THEN EXPECTED FOR THE PICKUP.
October 30, 2012
Rated 3 out of 5 by jls123 Surprised visit did not live up to Westin Standards...
Not the best experience. Food overpriced, had to pay for internet usage. What really upset me was after the fire drill, anxiously awaiting the announcement that we could go back to our rooms - it never came and after an hour, several guests lined up at the front desk to ask if we could go back to our rooms. It was unexceptible to leave us hanging.
October 29, 2012
Rated 3 out of 5 by Yoca27 Needs maintenance
I love the SPG hotels and have been a member for a long time. In my last stay however, was disappointed to find horrible water spots on the bathroom ceiling. It has been the attention to detail and maintenance that differentiates the Westin.
October 28, 2012
Rated 1 out of 5 by Dirkjc Poor Service
It began when the front desk told me that despite having a reservation (and being a Platinum member) that they had overbooked the hotel and there were no rooms available. After speaking with the manager they found a handicap room an hour later. I finally get into my room and try to order room service, and had to call three times to get someone to answer and then was told it would take 45 mins to get a sandwich. I cancelled my order, and immediately left. What a horrible experience!
October 28, 2012
Rated 5 out of 5 by Taiga2Ryugi Amazing Experience
Shuttle was available free to the dart line.
All staff were very friendly, knowledgable, and happy people.
Rented the New Balance wear, costs very little, and worked out very well!
Small parking fee with in/out privileges.
Smart Start Breakfast was delicious, and worth the cost.
Overall I will always stay at a Westin hotel, and this one in particular for Dallas.
October 26, 2012
Rated 4 out of 5 by Gumby Convenient location
I like this hotel. Newly renovated. The club lounge could serve a better selection of breakfast items and afternoon snacks. Wifi signal is pretty good but no electrical outlet near the bed. I didn't like the additional $12/nt parking fee.
October 26, 2012
Rated 3 out of 5 by Jego Food and Rooms
I attended a conference and basically, I couldn't eat the meat at a luncheon and then the steak (covered in weird onion stuff) at a dinner. I even returned it. I had to load up on bread and butter. Desserts were so, so SYSCO....Also, my room was hot. I didn't like the A/C. Still, the bartenders were great. So were the bell hops. Hotel is beautiful....just didn't like the banquet food or the restaurant menus.
October 25, 2012
Rated 2 out of 5 by Hunter7 Hotel needs some work along with staff
Overall the stay was pleasant. I did not have a choice since this was the host hotel for a conferance I was at. The beds are hard, Never got a wake up call and the alarm in the room did not work. Reported this problem athe very next morning. Alarm still did not work when leaving. They never replaced it. Gave up on wake up calls and used my own cell phone. Room AC never really got the room cool but was barable. I am use to sleeping in a very cool room. Breakfast buffet is way over priced for what you get and if you oder from the menu you will end up paying the same price as the buffet. Coffee &/or tea $5.50 which is way out of line.
October 24, 2012
Rated 1 out of 5 by Lynn47 Disapointment
Could not beleive that this place charges for every little thing. Internet, Frige ect.. This is the first place I have stayed in years that charges for these items. The staff at the front desk didn't offer any information on the facilities. Was very disapointed in the whole stay.
October 24, 2012
Rated 5 out of 5 by SuzieQ Nice stay
Enjoyed friendly great service. Food was excellent and professionally served!
October 24, 2012