Rated 3 out of 5 Indifferent staff
The facilities are nice enough, but our experience was that the staff didn't care about helping out. We got cursory service from the bell staff on check-in, the pool was out of towels, and the parking garage was completely full. The response to all those things was a shrug and the clear indication that the staff person we were talking to didn't really care.
April 14, 2014
Rated 2 out of 5 This Hotel didn't reach my expectations
Room was hot, never got fixed, Glasses were filthy in room. Front desk clerk Javier was rude, and after telling us it would be no problem getting a key to our room, then wouldn't give key and had us esorted by security to room for ID. It was late and all we wanted to do is park in garage, go to our room and go to bed. We had to leave car out front, go up to room then come back down to move car. Had we been told that when we asked, we would of taken care of the key situation before we left garge and couldn't get back in. He was also very rude handling the situation. There was no parking in parking garage, and was asked to park across the street. It was an inconvenience when we needed to just run in and grab items and run out. Carpets were nasty, had a dirty feel. The limited elevators was inconvenient for the amount of people that were attending the Dupree Dance Event. We had to wait a really long time to get back and forth from the Ballroom to the other floors. It was not nice when we had to take the stairs to the 16th floor to my daughter's room. We have stayed in many Hotels and this by far was the worst. I hope that we do not have to stay here again.
April 14, 2014
Rated 1 out of 5 This hotel needs improvements
This was the host hotel for a dance competition/convention. We don't live very far from the hotel, but decided to stay out of convienence. I should not have wasted my money! Let me start by saying the front desk, valet, and employees were awesome and attentive. Housekeeping - needed some lessons on cleaning. The lobby was clean and pretty - but when accommodating a bunch of dancers and their families they had no trash cans to dispose of your trash in in the lobby. They also did not have employees cleaning up the common areas. On the second floor looking into the lobby the rail was dusty behind the lamps. That leads me to believe right off the bat that the cleanliness of the hotel is not all that meets the eye.
When I booked I was unable to get an instate discount (which was a considerable discount) so the guy gave me an upgraded room. That "up grade" was a higher floor with an extra window. I also was unable to get the wifi to connect in my room, even after 4 phone calls to tech support. I ended up sitting in the Executive Club Lounge just to get internet. Everywhere in the hotel you have to log on to a different access point, which is a huge inconvenience. Housekeeping left some things to desire. I did not have a bag in my ice bucket, I had a slow drain in my tub, and I do to think they cleaned the executive lounge all weekend. There was also no bags in the trash cans (do they physically clean them out after each guest?). Several of our dancers got sick. One of the families asked for disinfectant to clean their bathroom so the remaining family members did not get ill. The housekeeping staff informed them they did not have any disinfectant (what DO they clean with?).
The hotel HAD two restraraunts, but one has closed down. Leaving the over priced cafe that is understaffed and the food is not that great. Friday night we decided to eat there for dinner. This was at about 6pm. For the entire place they only had two servers and they were slow. Part of the slowness comes from them having to go behind doors to the kitchen to do everything. They need a server station with access to drinks and their point of sale system. The food once I was able to order didn't take too long to deliver, but refills on drinks in small glasses weren't quick at all. When it came to the end of the meal it took forever to get our bill. I do not recommend eating in the hotel. The surroundings of the hotel were sketchy. My husband walked to the Exxon and it was covered in bars to prevent robberies. The hotel is not in the best of neighborhoods. We ended up getting food outside of the hotel for the remaining meals.
I know that I am not the only person that experienced problems this past weekend. I overheard many people complaining all weekend. If you are offered this hotel as an option, read the reviews and make your decisions based off of that. I wish I would have before I booked.
April 14, 2014
Rated 3 out of 5 by reagan1 assessibility
The hotel lobby was welcoming however you will need to rent a car inorder to assess most local attractions or be comfortable riding city transport. The hotel shuttle has very limited access and hours. The conectivity of the Wifi was terrible in my room and was not able to be corrected by tech support so it was the hallway or lobby if i wanted to use my devices. The hotel had a resturant but it was expensvie and limited, the IRISH Pub resturant was closed. Not good for children or young adults
April 8, 2014
Rated 4 out of 5 by Kim821 Above the Lobby and Conference area
Room was clean and well supplied. However, shower head didn't work properly, tub surround tiles were coming off the wall... Addittionally, hotel shuttle didn't function all day and long waits on return to hotel experienced.
April 5, 2014
Rated 3 out of 5 by noguessing Guest room doors slam shut
I won't stay here again for business - too much family activity going on. The doors on my floor were slamming all hours of the night. No morning papers available in the lobby, and I skipped breakfast because there was a line to sit down. Nothing geared toward the business traveler.
April 4, 2014
Rated 4 out of 5 by MajorMom Comfortable
The stay was comfortable. Do not expect staff to be readily availble for quick service. Be prepared to relax and not rush. For business meetings and trying to get back to work, the dining area will not work. The food was good though!
April 4, 2014
Rated 5 out of 5 by David1963 Great stay for overnight business trip!
I stayed for just one night on a business trip. The staff could not have been more helpful and I can not imagine a more comfortable room. Thanks.
April 1, 2014