Rated 2 out of 5 by kevin78613 bleak tired and slightly dysfunctional
The hotel is a little thread bare but it is clean. The hallways are dim and it appears to be an older hotel that was renovated about 10 years ago. The staff was very nice but one of the restaurants was closed and there was nothing nearby to walk to. The only people that would have any interest in staying there would be business travelers and the business center was not functioning. Internet was slow, a light didn’t work in the room and there were no plugs for a modern business traveler. I have stayed at worse hotels but that is not normally something I say about a Westin property.
February 19, 2014
Rated 4 out of 5 by ro2014 Very pleasant customer service
The hotel was really nice, but what made the hotel was a new agent name Candice. She was very sweet and welcoming. It is true that first impression can leave a lasting one and because of her great service I will come back.
February 23, 2014
Rated 5 out of 5 by oldwatch 5 star during tough time...
Ice storm conditions, power outages all over the metroplex, a frozen city. I arrived at the Park Central early (9am) for my evening check in. It was that or not be able to get to Dallas at all. I was prepared to beg for a room or a place to store my luggage. Instead I was met with: Sure we can get you in a room right now. That evening I ate at the in house restaurant and had a good meal. The next morning at breakfast I had the same waitress as had served me the night before. She was exhausted, but she had stayed all night because so many of the staff were unable travel in for their shifts. It's the trying times that tell us what kind of business we are, so a tip of my hat to the Park Central Staff during a very tough event. They did a great job during a hard few days.
February 7, 2014
Rated 5 out of 5 by deblack123 Wonderful Staff
The staff were helpful, friendly and professionals.
February 10, 2014
Rated 2 out of 5 by Maddiedog conference hotel
Room was dirty, restaurant service slow
February 9, 2014
Rated 2 out of 5 by ML30 Outdated Hotel
This hotel was not what I would expect from a Westin. The rooms were extremely outdated (looks like Westin took over an old, low budget hotel and left the room as is). The lobby is renovated and familiar of Westin style. Also the staff is wonderful.
February 2, 2014
Rated 4 out of 5 by ourDallasVisit Time in dallas
We love the Westin bed so always try to stay there. As typical the rooms were great and the staff was able to meet our needs of connecting rooms. The only negative was restaurant. The food was ok but it didn't sit well with our stomachs (wife and i; kids were ok).
February 2, 2014
Rated 2 out of 5 by Bwest Outdated with few amenities
Don't get me wrong, I was comfortable during my stay. My issue comes with the number of years since the hotel has had any sort of update or refresh. I opened my door and it looked like I stepped into 1995. You would not find any of the decor in the Westin home catalog because it is so old. Second, the fitness center was crowded and did not have TVs located anywhere near the cardio equipment. Finally, the executive club lounge was the least stocked I have ever seen. For breakfast, the had coffee and one bowl of mediocre quality fruit.
January 29, 2012