Rated 5 out of 5 by LargeConference Better than expected
Based on previous/other reviews I was concerned with my choice but the hotel was much better then I was expecting. I guess it is true that people mainly voice problems and don’t provide positive recognition. The staff was very friendly and helpful. The room was clean and neat. The lobby, conference rooms, and common areas were well maintained and kept clean. I was very satisfied with my stay.
September 18, 2012
Rated 4 out of 5 by melba convenient location
Older Westin hotel had comfortable, spacious, clean rooms. Wireless Internet was spotty- sometimes completely going off during my stay, which was frustrating. They serve Starbucks brand coffee, but it is not a "official" Starbucks", so it's syrups were not the same and their selection of lattes was limited. The restaurant had excellent food, but it was expensive. Breakfast buffet was $21.
March 1, 2013
Rated 4 out of 5 by jtmac66 Good location
I stayed here for a conference but also traveled to other Dallas destinations. I found the location convenient to downtown destinations, short drive. The room was spacious compared to others for the same value. The room contained all the standard travel amenities. The lobby looked new and was very open. The conference areas were fresh and worked well. I would definitely recommend!
December 10, 2011
Rated 3 out of 5 by DMN1 Please pick up your phone, McNelly's
The hotel is pretty nice, and the front desk staff was great and responsive. Internet costs $10/day but is free in the lobby area.
However, McNelly's was absolutely unresponsive, refused to pick up the phone and even the operator was unable to contact them the first time. 45 minutes later, the operator finally got a manager to call me back but I didn't care to order food anymore.
February 7, 2013
Rated 4 out of 5 by Bob12345 Ac didn't cool
You hotel is a good facility, however the Ac unit in my room didn't cool properly. As you know when it is July in Texas a properly working ac is a must. I called the front desk to report and they said they would send someone to look at it but nothing changed. We tolerated it but wouldn't stay here again.
July 21, 2014
Rated 1 out of 5 by FamilyOf3 Over Priced
It is obvious that this hotel is meant for people who do not care about wasting their money. On top of the expensive room rate there are additional charges for all other amenities that most hotel chains provide for free: $12/ night for parking, $10/ day for internet, $20/person for breakfast. The room was decent but we've had nicer and more updated rooms at less expensive hotels.
July 30, 2012
Rated 3 out of 5 by Ags9 Lost reservation
Hotel did not have my resevation. Questioned me and asked if I was sure I had right date, right hotel etc instead of trying to find my reservation. I had my arms full and had to dig thru my pocket, get my phone, find the welcome email from a couple of days back for SPG members which showed my reservation. All the while your representative was getting impatient
May 27, 2014
Rated 3 out of 5 by RunWriteEat1641 Needs updating
This Westin is a mixed bag; it was fine for me for attending a nearby conference.
First the positives: the Westin Heavenly bed was fabulous, and the customer service was great. The hotel bar and lobby restaurant staff were all very kind and went above and beyond my every request. The hotel has ample parking, which I greatly appreciated.
The main drawback for me was the rooms desperately need updating and could have used some small touches to make for a more relaxing stay. The bedside lamps did not have plugs; the A/C did not seem to reflect the actual temperature in the room and never seemed to cool the room down enough for my husband. And I wish the alarm clock had a dock for an iPhone in case you'd like to listen to your own music (or sound machine app), rather than the dial tuner model à la 1995 in my room.
Overall, I would say this Westin is okay for travel and would recommend with some reservation.
July 31, 2012
Rated 5 out of 5 by PC24 stay
My wife and I were treated very well from check in to check out. My Platinum status was honored and I received room upgrade and access to club lounge, as well as free internet. I must say though that if I were paying for the internet I would have been disappointed. The wi-fi was extremely difficult to get on to and slow when available. Apart from that my stay was very enjoyable.
September 3, 2012
Rated 4 out of 5 by lbarr Great hotel, but...
This hotel was really great. However, the garage needed a good cleaning. It had an old, bad smell that could be removed by a regular high powered water cleaning. So, after you got out of the garage and into the hotel all was great.
I got a great rate on Expedia and it included free internet, free parking and breakfast for $100/night. I loved it...except that smelly garage.
August 9, 2012
Rated 2 out of 5 by CKonn Place is a dump
I've stayed in a ton of Starwood properties and this was by far the most disappointed I've been (and actually prob the only time). Check process was slow and complicated. Room smelled absolutely terrible and was outdated. 10 minute wait for the elevator in the morning was normal. There's no reason to stay here with the nearby Westin Galleria entirely in a league of its own.
December 8, 2012
Rated 3 out of 5 by Marjoy70 This hotel could change one thing....
Our stay at this particular Westin was like none other. My family and I have stayed at some of your other locations but this is the only one that does not clean our rooms daily. We had to call for dirty towels to be replaced with clean ones each day. I do know that we were there on employee rates but even with that perk trash should have been pulled and rooms cleaned daily.
June 5, 2013
Rated 3 out of 5 by biztraveler basic hotel
I stayed there for a conference, for some reason, internet connectivity was a problem. You can tell this hotel is old. There was caulking around several places in the bathroom where you can tell they have patched problem areas. There are only a few healthy options on the menu and like all Westin hotels, very over priced. Try spending 10 for oatmeal, that can't be healthy.
January 27, 2013
Rated 4 out of 5 by jtd320 Pleasant experience
I have stayed here several time recently over the past year. Prior to that time all stays have been at the Westin Galleria. This hotel is smaller and less busy. The dining options are more limited and the club is not as expansive. It has been remodeled and rooms are in good condition. I am a lifetime SPG platinum so stay in lots of Starwood properties. This one is solid.
September 27, 2013
Rated 4 out of 5 by artiec18 Staff was wonderful
Arriving at the hotel early in the morning, the staff was very friendly and helpful. This started from a greeting as I got out of the taxi and continued all the way to the front desk. Everyone was very helpful and I could not have been more pleased with the way I was treated. This is the type of service that definately ensures I will return to this hotel on my next trip.
March 18, 2013
Rated 4 out of 5 by ccs48 Good hotel
Overall the hotel is good. The staff is friendly and helpful. Rooms are clean for the average guest, but if picky, dust under the furniture and between the bed and nightstand shows NOTHING gets moved to clean. One suggestion, when checking a guest into a suite, they should use the "living area" door as the entry, NOT the bedroom. It would be much more appealing.
April 20, 2014
Rated 5 out of 5 by Deblee13 The restaurant and convention food staff
The restaurant and convention food staff did an excellent job. They were friendly and welcoming. They did an excellent job transforming our meeting room to a dining room. The drink stations in the room and in the meeting area were always full and the staff was very professional.
July 22, 2014
Rated 1 out of 5 by MPzz Surprisingly shoddy
First experience w/ the room was the overwhelming smell of air freshener... just makes you wonder what itj's trying to cover.
Next was noticing the stains on the duvet covers and when pulling back the covers, stains on the sheets as well. I removed both duvet covers and mixed sheets between beds to find the less stained pair. I had to remake the bed anyway as there was 6 inches of exposed mattress (not mattress pad) at the foot of the bed.
I went to lock the door to my room - 901 - and was greeted w/ a poorly repaired lock/door plate that was applied at an angle revealing holes in the door. I didn't bend down to see if these went all the way through to the hall (better not to know).
After this, though hungry, I decided not to get room service and was just thankful that I was only there for one night.
I usually find the Westin brand to deliver a much higher quality experience so I was quite surprised by what I found.
October 18, 2012
Rated 3 out of 5 by CC3389 Indifferent staff
The facilities are nice enough, but our experience was that the staff didn't care about helping out. We got cursory service from the bell staff on check-in, the pool was out of towels, and the parking garage was completely full. The response to all those things was a shrug and the clear indication that the staff person we were talking to didn't really care.
April 14, 2014
Rated 5 out of 5 by Taiga2Ryugi Amazing Experience
Shuttle was available free to the dart line.
All staff were very friendly, knowledgable, and happy people.
Rented the New Balance wear, costs very little, and worked out very well!
Small parking fee with in/out privileges.
Smart Start Breakfast was delicious, and worth the cost.
Overall I will always stay at a Westin hotel, and this one in particular for Dallas.
October 26, 2012
Rated 5 out of 5 by LR45 Great Place to Rest
We arrived late in the evening on our way back from Austin at the end of our holiday weekend and were very satisfied with the room and service, specially the delicious food delivered in our room, as we were just too tired to go out for dinner or come down for a hot breakfast. Very easy to get back onto the freeway. Thank you and your friendly and helpful staff..
June 5, 2013
Rated 5 out of 5 by Olguin2013 Expectations exceeded
Starting at the door; I was greeted and offered help then with Evelyn at the desk she was friendly and welcoming.
I was so pleased with the transportation service the guys were accommodating in all the ways.
This stay was a gift from my sister on my wedding night and I appreciate the entire staff for making this a very pleasant and memorable stay!
January 7, 2013
Rated 3 out of 5 by NMRGuy The good and not-so-good
The valet, restaurant, and bar staff were really great- very helpful, friendly, and professional. As is typical anymore with most hotel desk staff, they were efficient but not particularly friendly or welcoming. None of them said :thanks for joining us" or "thanks for staying with us" when I checked out.
The hotel pool deck on the 3rd floor was kinda trashed by a group of twenty-something aged guests. They left half empty (another transgression!) pitchers of beer, empty glasses, wet towels, etc. pool side for staff to clean up. An attending manager [?] tidied up while I was out there that evening.
The king bed in my room was comfortable. The arm chair and ottoman were rather soiled and in need of cleaning. The lighting in the bathroom was too harsh. One last thing: a two-inch long roach scuttered across the floor as I sat at the desk one morning. I realize I was in the southern U.S., but thought mgmt. might want to know [Rm 1202].
August 10, 2013
Rated 2 out of 5 by VForge Nice but overpriced and inefficient
Hotel made me wait many hours to check in. Did not care that I was a preferred guest. First restroom I entered was dirty. Charged very high prices for food, can get equivalent or better elsewhere for much less. A major disappoint from the second I arrived until I left. Would not choose to return to this hotel. Hotel is attractive in appearance overall.
April 27, 2013
Rated 4 out of 5 by jhm3rd Beautiful Dallas Views
This hotel had spectacular city views from the three huge windows on the 17th floor. The room was excellent as was the staff. The TV in the bedroom was small and the internet speed was very slow $14.95 to get a faster speed. The pool was outiside and quite cold, so no one in it. No jacuzzi and no room fans available and TV had no sleep setting on it.
May 19, 2013
Rated 4 out of 5 by Barb90 Nice stay
I like the location, service, cleanliness and it has a pretty darn good gym. I noticed that the shower fixture was updated and that was nice. I also noticed that the room was starting to look a litle shabby; needed a little paint, wall paper looked frayed in spots, bathtub plunger didn't pull up easily, etc. Just little nits that make it look worn.
August 14, 2013
Rated 3 out of 5 by pmc82013 The Room needs daily cleaning.
I was disappointed in not having my room cleaned each day. I was there for 4 nights and not having the trash emptied and the room cleaned made for a disappointing return to my room each evening. The impression was that this was normal, but it was in exchange for a few points on my reward card. I would not recommend this, the valve is not worth it.
August 18, 2013
Rated 3 out of 5 by jls123 Surprised visit did not live up to Westin Standards...
Not the best experience. Food overpriced, had to pay for internet usage. What really upset me was after the fire drill, anxiously awaiting the announcement that we could go back to our rooms - it never came and after an hour, several guests lined up at the front desk to ask if we could go back to our rooms. It was unexceptible to leave us hanging.
October 29, 2012
Rated 5 out of 5 by shnola Exemplary
Westin Park Central was an wonderful property for a conference! Your banquets & convention facilities, as well as front desk staff were outstanding! Westin staff are very well trained and this property proved that trait once again last week for our Stephen Ministry conference. Your smiling, efficient staff were outstanding at each break and meal.
July 24, 2013
Rated 4 out of 5 by Gtraveler Comfy but ...
The room was very comfortable, but the bathroom wasn't very clean. There was obvious dirt on the counter, floor, tile, and phone. The wallpaper was peeling in several places and the paint on the door was peeling off. The bed was AMAZING. Creamer was not replenished overnight, but was probably an oversight. Not sure if I will stay again next time.
November 12, 2012