The Westin Dallas Park Central

  • 12720 Merit Drive
  • Dallas,
  • Texas
  • 75251
  • États-Unis
  • Carte

Chambres et tarifs

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  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.4 out of 5 by 393 reviewers.
Rated 1 out of 5 by Terrible Mistake to Stay Here-HORRIBLE This hotel is dirty and smells. The rooms are the worst I have seen in the last 20 years as a platinum member. Do not stay at this hotel. I am also surprised that SPG does not want to do anything to make a long term platinum customer happy. Wasted my time an money and 100% dissatisfied. August 25, 2015
Rated 1 out of 5 by HORRIBLE This is the worst experience I have ever had with a hotel. I was charged a $50 hold fee which I was ok with because it was refundable at check out. I was then charged another $50 for a $27 valet when I NEVER valet my car. The manager was combative at first when I told her instead of promptly removing the charge then when I go to check out I was charged $250 for smoking when I didn't smoke in my room at all, so they charged me $300 in fees for nothing. They didn't offer any type of accommodations for charging me nor did I receive an apology. When you call for room service it takes forever for them to come to your room. The hallways need cleaning and the ceiling tiles need to be repaired. You can hear everybody in the hallway so sleeping can be difficult as well. I would NEVER stay here again nor will I recommend this hotel to anyone. August 13, 2015
Rated 5 out of 5 by Relaxation getaway Outdated room but EXCELLENT guest welcoming service..... July 15, 2015
Rated 3 out of 5 by Restaurant wait staff is seem to be not enough to service customer July 7, 2015
Rated 1 out of 5 by sub-standard Hello I am writing because for the second stay in a months or two. I have been showed such disrespect from one of your managing team. I booked my stay there via a third party entity. So, when after I paid and it revealed; I was staying at your property I was really looking forward to it. I visit the Dallas area maybe once a month or so, when I do come it's for both business and pleasure. So I always book at 3.5 and higher via a third-party booking site to save a few dollars. The first visit was almost ruined by a member of your managing team by the name of Chasity. After finding out that I booked through a third-party she claimed she could not find my reservation and told me I could have a seat in the lobby until my reservation crossed over. I explained to her that I purchased my almost 4 or 5am that day and I have never had a issue before. She repeated herself. From that point I proceeded to contact the third party to find out what was going on. Later, I found out my name was entered in first name last and last name first. Chasity was so arrogant that she didn't even try to check on this before shutting me down. Now 45 mins and another front desk personnel later. I was treated with some respect. I only stayed one day but I really liked the hotel and all it had to offer. Therefore, when I purchased a room again for another Dallas stay through the same third-party booking agent I had no qualms to the area or place, really looking forward to my weekend stay and the July 4th celebration. I get to the hotel after a 2 hour drive ready to get cleaned up and was told that I could not check in my room because, I did not have funds on my debit card for incidentals. I offered to put up cash and was told by the guy working the front desk that he would have to check to see if I can do that. After, much going back and forth. I asked to speak with a manager, (because I didn't understand, if I had cash to put down for incidentals why was I being denied my room which was pre-paid almost two weeks in advance). Well, out walks Chasity saying she was leaving for the day, but she can't allow me to check in without a card in file and even though I already told her and the guy that my daughter was on the way and she would allow me to use her card to at least get in my room and get cleaned up, she refused. I at this point was angry, humiliated and feeling like I am sub-par for not having a card to put on file and for using a third-party booking site. The humiliation did not stop there, I was put in a Room on the 18th was told I could have spg member privileges of using the excutive center, but the room smelled like a electrical fire. I called to the front desk and that same guy politely and quickly put me in another room 3 floors down. The room was horrible I couldn't believe it was even part of the same hotel. I at this point was exhausted and wanted to clean up and get some cold water. Notice the room was not equipped with a refrigerator. Got ready to take shower, notice that there were no soap, shampoo, plastic shower cap. Nothing that made feel like I was at home or comfortable or that I even mattered to this company. To add insult to injury the next morning I was looking forward to the continental breakfast and went to the front desk to get the voucher to eat in the cafe' and again Chasity asked for my room number, I Hello I am writing because for the second stay in a months or two. I have been showed such disrespect from one of your managing team. I booked my stay there via a third party entity. So, when after I paid and it revealed I was staying at your propertyi was really looking forward to it. I visit the Dallas area maybe once a month or so, when I do come it's for both business and pleasure. So I always book at 3.5 and higher via a third-party booking site to save a few dollars. The first visit was almost ruined by a member of your managing team by the name of Chasity. After finding out that I booked through a third-party she claimed she could not find my reservation and told me I could have a seat in the lobby until my reservation crossed over. I explained to her thati purchased my almost 4 or 5am that day and I have never had a issue before. She repeated herself. From that point I proceeded to the third party to find out what was going on. Later, I found out my name was entered in first name last and last name first. Chasing was so arrogant that she didn't even try to try this before shutting me down. Now 45mins later and another front desk personnel later. I was treated with some respect. I only stayed one day but I really liked the hotel and all it had to offer. Therefore, when I purchased a room again for another Dallas stay through the same third-party booking agent I had no qualms to the area or place, really looking forward to my weekend stay and the July 4th celebration. I get to the hotel after a 2 hour drive ready to get cleaned up ands was told that I could not check in my room because I did not have funds on my debit card for incidentals. I offered to put up cash and was told by the guy working the front desk that he would have to check to see if I can do that. After, much going back and forth. I asked to speak with a manager, (because I didn't understand if I had cash to put down for incidentals why was I being denied my room which was pre-paid almost two weeks in advance). Well, it walks Chasity saying she was leaving for the day, but she can't allow me to check in without a card in file and even though I already told her and the guy that my daughter was on the way and she would allow me to use her card to at least get in my room and get cleaned up, she refused. I at this point was angry, humiliated and feeling like I am sub-par for not having a card to put on file and for using a third-party booking site. The humiliation did not stop there, I was put in a Room on the 18th was told I could have spg member privileges of using the excutive center, but the room smelled like a electrical fire. I called to the front desk abs that same guy politely and quickly put me in another room 3 floors down. The room was horrible I couldn't believe it was even part of the same hotel. I at this point was exhausted and wanted to clean up and get some cold water. Notice the room was not equipped with a refrigerator. Got ready to take shower, notice that there were no soap, shampoo, plastic shower cap. Nothing that made feel like I was at home or comfortable or that I even mattered to this company. To add insult to injury the next morning I was looking forward to the continental breakfast and went to the front desk to get the voucher to eat in the cafe' and again Chasity asked for my room number, I gave it to her and she told me that I don't get the spg member upgrade because of who I booked through. I told her on my first visit I was given full privileges and she said, then that person was being nice. I simple said thank you and began to go to my room and pack and leave. I will continue to book via the third party site that I usually book through and I will continue to stay at the best hotels in the Dallas area that I enjoy staying at, but if this hotel comes up as my hotel chosen for me I will refuse it. I refuse to be treated less than, because I didn't choose to pay full price or because I don't have a credit card and preferred to use cash. If, this is how your hotel staff is trained to treat any guest, I will let all my friends and family know this particular hotel is not where they want to stay. And I pray Chasity can be offered some manager sensitivity courses because she desparately needs them. I'm not going to say I want stay at a Westin or any of its properties again, just not this one. Thank you Very dissatisfied, disappointed and humiliated July 6, 2015
Rated 2 out of 5 by Bad stay I've stayed in the this particular property on many occasions while in Dallas and I've always liked it very much. This last stay; however, will make me think hard on whether I ever want to stay there again. I think the staffing has gone down hill and their attention to service was very lacking. July 6, 2015
Rated 4 out of 5 by Good Location The hotel is close to UT Dallas, North Park, the Galleria and downtown isn't far away. There is a complimentary shuttle on weekends that has a 5 mile radius. June 30, 2015
Rated 4 out of 5 by Good not Excellent Some hotel common areas were not as well maintained as they should have been, and some carpet and elevator maintenance should be completed in some hotel common areas. June 8, 2015
  • 2015-09-02T19:56:22.645-05:00
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