Rated 4 out of 5 by WSM78 Undergoing Renovation
Westin Dallas Park Central is currently undergoing a renovation, but the construction was not noisy and did not affect our stay. Marisol, our bartender at the hotel's bar, was wonderful and made us the best drinks. Every other staff member we came in contact with was helpful and friendly. We stayed in a corner king room; it hadn't been renovated yet but was large and comfortable and had Westin's rainfall showerhead in the bathroom, one of my favorite features. I imagine the hotel will look fantastic after its renovation, and I'd definitely stay there again.
May 2, 2016
Rated 2 out of 5 by Katie00 Overcharged & no response
During my stay from 04/03 thru 04/07 I was overcharged $64 in parking on my personal debit card, when the receipt I received shows that the amount was supposed to be charged to my company card. Also, my $50 room deposit shows as $100 on my account statement. I called last night (04/07) and tried to speak with a member of management, but apparently one was not available. I called again and left my information with the clerk who said that he would have a manager call me. Here I am 14+ hours later and I have still not had my call returned. Also, apparently there is construction going on at this hotel, and instead of automatically trying to room guests away from the noise, they are rooming people right next to it. If you ask to be moved, they will move your room, but shouldn't they try not to put anyone there in the first place? The staff was friendly, but they're not very helpful if they overcharge you. The room was very clean and the ammenities are nice, but the stff needs more training. They also charged my supervisor twice for his stay, and they told him he will be refunded in a matter of a few days. That's unacceptable, seeing as it was the clerks fault for double charging him.
April 8, 2016
Rated 2 out of 5 by tom45tom Poor Customer Services
I was given a coupon for a drink and appetizer. When my bill arrived, I received a charge. I tried to reach accounting a couple of times, but finally had to leave a message. They never called back, so I had to call again. Still haven't heard back. Tried sending an email, but the email on the website gets bounced back. Very disappointing.
March 24, 2016
Rated 1 out of 5 by ToniaB never book a convention here!
Stayed here for a convention and it was a disaster first off on the first day one elevator wasn't working, and our room didn't even have a fridge then at some point another elevator stopped work so trying to get our stuff down stairs before we checked out took several minutes to at least an hour if not more! And I was told when I checked out that I needed to use my key to get out of the garage and when I tried to leave it wouldn't work. I won't be staying at this place ever again!
March 21, 2016
Rated 2 out of 5 by CoachPlaneDriver Construction in Progress
Stayed here, found out that work was to begin on the upper levels. Soon, work was done on the floor above me, so I moved to a lower floor. The very next morning, 7:15 am, landscaping workers are outside my window using a chainsaw. Again, more construction and noise. For the next 3 months, from March 2016, if you plan on staying here ensure you ask about the work and get a quiet room. Or go to another property and save a headache. I will say the staff had it's highlights, room was cleaned well, front desk staff was easy to talk with. Lobby Bar bartender Marc was a riot to talk with and I had too much fun sitting at his bar. Food was good. The fitness room was awesome, but not sure if they were changing it with the construction. If you plan on staying here, call the front desk and ask them about the construction and noise. Demand a quiet room far away from it.
March 18, 2016
Rated 5 out of 5 by Maipenrai65 My Dallas "go to" hotel
Great location. Easy access to to 75 and the 635 loop. The hotel staff is great. The rooms are fine and the rain showers are excellent. I recommend it for either business or pleasure when visiting Dallas.
March 6, 2016
Rated 2 out of 5 by Verified Reviewer Worst Westin Stay ever
Booked 2 nights. One paid out of pocket and one was with rewards. Took 2 phone calls and twice to front desk to confirm we could keep same room. All 4 times they couldn't find my reservations. The queen beds are actually doubles so not big enough for 2 people. One bed is next to the door to next room and unable to sleep due to TV and noise. Housekeeping never came to clean room or remove garbage. Called and they said they would only deliver towels. Girl who delivered spoke no English so couldn't understand what she was telling me. Worst Westin ever. I travel 2-3 weeks a month and this was the worst hotel I've stayed in. I was excited to stay here since the Westin Lombard has perfect service. Huuuuuuuge disappointment.
February 20, 2016
Rated 5 out of 5 by GW300 Hours of Bar Operation
Everything was excellent. I was very happy with the wonderful upgrade we received upon arrival.
The only thing that could improve our stay would be the availability of alcoholic beverages in the morning. We stayed on a Saturday night (Valentine's Eve). On Sunday morning (Valentine's Day) we wanted to stay in for breakfast but were unable to enjoy something as simple as a Mimosa, Bloody Mary or even a beer with our food. We were told that the bar would not open until 3:00 pm. So, we dressed and left early to find a restaurant in town that wasn't completely booked due to the holiday. We will return but were disappointed in not being able to relax and enjoy the great suite and a late checkout.
February 16, 2016