Rated 3 out of 5 by MaineMan Enough of the Fire Alarms Already
Sept 2013, Sept 2014 and Nov 2014 stays all accompanied with an evening fire alarm and full hotel evacuation. Upon inquiry the staff is courteously apologetic but does not offer a "fix" to prevent future occurances, which frankly, needs to be addressed. No other hotel has the alarming freqency. I desire to continue to utilize this Westin but you are fast losing the interest of many within my company, Texas Instruments. Your response would be appreciated.
November 15, 2014
Rated 4 out of 5 by xxx14 Not as good as usual....
Not one of my better trips to the WPC. The
fire alarm went off around 9:15p and lasted for some time. After the all-clear, the elevators were not turned back on and we were asked to use the service elevator (?), which resulted in long wait to get back to the room.
Another issue is the parking garage entrance/exit. Over the past several weeks, the gates have not been working properly causing long delays in getting out of the garage.
November 13, 2014
Rated 5 out of 5 by Rio1 Cuatomwr service
Five stars for Javier. He was great from check in to check oit!
November 14, 2014
Rated 4 out of 5 by Traveler42 Great staff - Facility could use some upgrading
Great staff in regards with responsiveness, courtesy, and responsiveness.
It is an older facility and could use some maintenance and upgrading to fixtures and hardware in the rooms. The bathroom especially - caulking old, toilet seat stained, wall mirror mount was broken, etc.
November 3, 2014
Rated 2 out of 5 by Bwest Outdated with few amenities
Don't get me wrong, I was comfortable during my stay. My issue comes with the number of years since the hotel has had any sort of update or refresh. I opened my door and it looked like I stepped into 1995. You would not find any of the decor in the Westin home catalog because it is so old. Second, the fitness center was crowded and did not have TVs located anywhere near the cardio equipment. Finally, the executive club lounge was the least stocked I have ever seen. For breakfast, the had coffee and one bowl of mediocre quality fruit.
January 29, 2012
Rated 4 out of 5 by Cowboys4life Dallas Cowboys weekend getaway
Great weekend with the girls. Thanks Westin for a great weekend.. Great staff.
October 28, 2014
Rated 1 out of 5 by Mila17 Shocking experience
Had to change room 3 times. From the beginning was given a wrong room, which was cheaper than what I paid for. When they brought the key to another room, that room smelled like smoke. Next room that they gave me was never cleaned after the previous guest. Not until I called the manager to come personally was I given a room. The worst experience I have ever had.
December 7, 2011
Rated 5 out of 5 by Mark365yr 20th Anniversary made special
The member of the front desk staff noticed that we were local and asked if it was a special occasion. I told her it was our 20th wedding anniversary and we left it at that. That evening after we arrived back to our room, a knock from room service, and champagne and chocolate covered strawberries were brought in. My wife thought I planned that but I gave all the credit to the thoughtfulness of the young woman at the front desk. Thanks.
September 20, 2013