Rated 1 out of 5 by thesurg3on Should not be a SPG Property
This hotel was filthy. I tried two different rooms. I was shocked this was a SPG property. The halls were filthy, the elevators were filthy and rundown, my light fixture was broken, the tile in the bathroom waa nasty and had soap scum and black filth in the tile grout, the pad under the sheets was really old and had hairs on it... this was a horrible horrible WESTIN. I have never stayed at a Westin with a poor level of quality like this one.
April 30, 2015
Rated 2 out of 5 by Shelly929 Disappointing first visit
My 74 year old mother and I spent the weekend there and I was thoroughly disappointed. The valet met us and assisted getting my mother into her wheelchair. He took us to the line to check in and then left. I had a suitcase and 2 bags to try and navigate while also pushing a wheelchair. No one stepped up to help and getting on the elevator was awful. People with the carts were always stepping in front of us and we missed 6 elevators because we were not fast enough due to my hands being so full. The bellhops didn't even step in to help us get on.
We were given a handicap room but the makeup mirrors were extremely high. If I was in a wheel chair, even using a hanger or stick wouldn't have helped. I'm 5'5" and even I had to stand on my tip toes to see in the mirror.
The room had no refrigerator or microwave to reheat any food we might not have eaten. Senior Citizens rarely eat more than a toddler and they also like to eat small meals several times a day. Due to the difficulty in mobility, we chose to eat in the dining room. The quality of the food was okay but not worth what we were charged. I paid almost $20 for a bowl of fried rice. I couldn't take it with me to reheat because there was no microwave. Over priced and now I see why the dining room was almost empty at the dinner hour. The service was great, the food average, the price was no where near what it was worth. I don't mind spending those prices, but the food should be so much better than what it was.
April 27, 2015
Rated 1 out of 5 by Conference2015 N Maintenance
Reported inoperable thermostat twice to front desk without response by Engineering. Room temp never got above 60 degrees b/c Engineering turned off heat feature. Could not reset/adjust room safe code. Mentioned to Front desk staff twice as well. w/o response. Checked with other guests about their room temperature experiences (either too hot or too cold). They reported w/o response as well.
April 25, 2015
Rated 3 out of 5 by Shaun28 April Visit
I have stayed at the Dallas Westin a couple of times before, however this time I was disappointed while checking out. First off, I will say I was professionally and properly greeted by "Candace" when checking in on Friday. There was a few events going on this past weekend so the line was lengthy. Candace checked me in and had a pleasant attitude. She has a contagious smile and made me feel comfortable. Thumbs up to Candace! Here's the downside....I checked out on Sunday around Noon and I had several bags and things in my hand, there was no one at the front desk. There was 3 other people waiting as well. "Jason" checked me out and might I add, he didn't have the most pleasant attitude. Check in is important just as well as check out, therefore that person that checks you out leaves the last impression. I laid my hotel keys on the table and let him know that I wanted to check out. He printed out a receipt and laid it on the table without saying anything, I was still standing there because I didn't know we were done. He didn't ask if I enjoyed my stay or anything just laid my receipt down and that was it. I parked in the parking deck in which he took both keys already, so I had to inform him that I needed one back to get out. He swiped it and handed it back to me "placing it on the table" when I was reaching for it with my hands. Point blank, there wasn't much communication nor good customer service. I would suggest adjustments because one bad apple could leave a bad taste in ones mouth from one bite.
April 12, 2015
Rated 4 out of 5 by djtx Great cusomer service/security staff
Stayed for 3 nights mid-March for mom's birthday. Upon leaving I left behind my messenger bag in lounge area. I got home (Austin) around 1am and could not find the bag (with passport, credit card, docs...inside) and checked all places before I thought about the lounge. called hotel at 2:30am and was quickly helped by staff and the security went to retrieve the bag, verified my info and found everything inside. I drove back the next day and got the bag back. It was a distress turned into huge relief and much appreciation for the staff!
April 2, 2015
Rated 3 out of 5 by Sunshine89 A good value but there is room for improvement
The rooms are extremely dated here, the decor (patterned wallpaper, floral curtains, etc.) felt like they had not been changed since 1990. Parking was simple and convenient, and the gym was nice which was a plus. I'll consider staying somewhere else next time I'm in the area.
April 1, 2015
Rated 1 out of 5 by Frogman This Hotel was Terriable
I will not be staying with Westin ever again.
March 12, 2015
Rated 1 out of 5 by jenny511 waste of money
This is the second time I've stayed here and it has been an utter disappointment.
March 1, 2015