达拉斯中央公园威斯汀酒店

  • 美国
  • 得克萨斯州,
  • 达拉斯
  • Merit 大道 12720 号
  • 邮政编码 75251
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.4 out of 5 by 391 reviewers.
Rated 5 out of 5 by Relaxation getaway Outdated room but EXCELLENT guest welcoming service..... July 15, 2015
Rated 3 out of 5 by Restaurant wait staff is seem to be not enough to service customer July 8, 2015
Rated 1 out of 5 by sub-standard Hello I am writing because for the second stay in a months or two. I have been showed such disrespect from one of your managing team. I booked my stay there via a third party entity. So, when after I paid and it revealed; I was staying at your property I was really looking forward to it. I visit the Dallas area maybe once a month or so, when I do come it's for both business and pleasure. So I always book at 3.5 and higher via a third-party booking site to save a few dollars. The first visit was almost ruined by a member of your managing team by the name of Chasity. After finding out that I booked through a third-party she claimed she could not find my reservation and told me I could have a seat in the lobby until my reservation crossed over. I explained to her that I purchased my almost 4 or 5am that day and I have never had a issue before. She repeated herself. From that point I proceeded to contact the third party to find out what was going on. Later, I found out my name was entered in first name last and last name first. Chasity was so arrogant that she didn't even try to check on this before shutting me down. Now 45 mins and another front desk personnel later. I was treated with some respect. I only stayed one day but I really liked the hotel and all it had to offer. Therefore, when I purchased a room again for another Dallas stay through the same third-party booking agent I had no qualms to the area or place, really looking forward to my weekend stay and the July 4th celebration. I get to the hotel after a 2 hour drive ready to get cleaned up and was told that I could not check in my room because, I did not have funds on my debit card for incidentals. I offered to put up cash and was told by the guy working the front desk that he would have to check to see if I can do that. After, much going back and forth. I asked to speak with a manager, (because I didn't understand, if I had cash to put down for incidentals why was I being denied my room which was pre-paid almost two weeks in advance). Well, out walks Chasity saying she was leaving for the day, but she can't allow me to check in without a card in file and even though I already told her and the guy that my daughter was on the way and she would allow me to use her card to at least get in my room and get cleaned up, she refused. I at this point was angry, humiliated and feeling like I am sub-par for not having a card to put on file and for using a third-party booking site. The humiliation did not stop there, I was put in a Room on the 18th was told I could have spg member privileges of using the excutive center, but the room smelled like a electrical fire. I called to the front desk and that same guy politely and quickly put me in another room 3 floors down. The room was horrible I couldn't believe it was even part of the same hotel. I at this point was exhausted and wanted to clean up and get some cold water. Notice the room was not equipped with a refrigerator. Got ready to take shower, notice that there were no soap, shampoo, plastic shower cap. Nothing that made feel like I was at home or comfortable or that I even mattered to this company. To add insult to injury the next morning I was looking forward to the continental breakfast and went to the front desk to get the voucher to eat in the cafe' and again Chasity asked for my room number, I Hello I am writing because for the second stay in a months or two. I have been showed such disrespect from one of your managing team. I booked my stay there via a third party entity. So, when after I paid and it revealed I was staying at your propertyi was really looking forward to it. I visit the Dallas area maybe once a month or so, when I do come it's for both business and pleasure. So I always book at 3.5 and higher via a third-party booking site to save a few dollars. The first visit was almost ruined by a member of your managing team by the name of Chasity. After finding out that I booked through a third-party she claimed she could not find my reservation and told me I could have a seat in the lobby until my reservation crossed over. I explained to her thati purchased my almost 4 or 5am that day and I have never had a issue before. She repeated herself. From that point I proceeded to the third party to find out what was going on. Later, I found out my name was entered in first name last and last name first. Chasing was so arrogant that she didn't even try to try this before shutting me down. Now 45mins later and another front desk personnel later. I was treated with some respect. I only stayed one day but I really liked the hotel and all it had to offer. Therefore, when I purchased a room again for another Dallas stay through the same third-party booking agent I had no qualms to the area or place, really looking forward to my weekend stay and the July 4th celebration. I get to the hotel after a 2 hour drive ready to get cleaned up ands was told that I could not check in my room because I did not have funds on my debit card for incidentals. I offered to put up cash and was told by the guy working the front desk that he would have to check to see if I can do that. After, much going back and forth. I asked to speak with a manager, (because I didn't understand if I had cash to put down for incidentals why was I being denied my room which was pre-paid almost two weeks in advance). Well, it walks Chasity saying she was leaving for the day, but she can't allow me to check in without a card in file and even though I already told her and the guy that my daughter was on the way and she would allow me to use her card to at least get in my room and get cleaned up, she refused. I at this point was angry, humiliated and feeling like I am sub-par for not having a card to put on file and for using a third-party booking site. The humiliation did not stop there, I was put in a Room on the 18th was told I could have spg member privileges of using the excutive center, but the room smelled like a electrical fire. I called to the front desk abs that same guy politely and quickly put me in another room 3 floors down. The room was horrible I couldn't believe it was even part of the same hotel. I at this point was exhausted and wanted to clean up and get some cold water. Notice the room was not equipped with a refrigerator. Got ready to take shower, notice that there were no soap, shampoo, plastic shower cap. Nothing that made feel like I was at home or comfortable or that I even mattered to this company. To add insult to injury the next morning I was looking forward to the continental breakfast and went to the front desk to get the voucher to eat in the cafe' and again Chasity asked for my room number, I gave it to her and she told me that I don't get the spg member upgrade because of who I booked through. I told her on my first visit I was given full privileges and she said, then that person was being nice. I simple said thank you and began to go to my room and pack and leave. I will continue to book via the third party site that I usually book through and I will continue to stay at the best hotels in the Dallas area that I enjoy staying at, but if this hotel comes up as my hotel chosen for me I will refuse it. I refuse to be treated less than, because I didn't choose to pay full price or because I don't have a credit card and preferred to use cash. If, this is how your hotel staff is trained to treat any guest, I will let all my friends and family know this particular hotel is not where they want to stay. And I pray Chasity can be offered some manager sensitivity courses because she desparately needs them. I'm not going to say I want stay at a Westin or any of its properties again, just not this one. Thank you Very dissatisfied, disappointed and humiliated July 7, 2015
Rated 2 out of 5 by Bad stay I've stayed in the this particular property on many occasions while in Dallas and I've always liked it very much. This last stay; however, will make me think hard on whether I ever want to stay there again. I think the staffing has gone down hill and their attention to service was very lacking. July 6, 2015
Rated 4 out of 5 by Good Location The hotel is close to UT Dallas, North Park, the Galleria and downtown isn't far away. There is a complimentary shuttle on weekends that has a 5 mile radius. June 30, 2015
Rated 4 out of 5 by Good not Excellent Some hotel common areas were not as well maintained as they should have been, and some carpet and elevator maintenance should be completed in some hotel common areas. June 8, 2015
Rated 2 out of 5 by Still in the 1990s This property definitely needs an update. I cannot believe it's rated 4-stars. First the good. Lobby was nice and staff checked me in within minutes, and gave me the room I wanted, on the high floor. But that's where the good ends. The room is like it's been the same since the 90s, especially in the bathroom. The wallpaper (not the new trendy wallpaper that came back in style recently, but the same old wallpaper from decades ago) is still there looking so tired. Same with the faucet fixtures and the faux marble countertop. The mirror has the moisture stains behind the glass from being left there after all these years. The only thing new is the added rain shower, which I recognized from other newer Westin properties I had stayed in. The bed and the room is not that much better. The AC was noisy. The bed was not heavenly. The mattress was hard, the flat sheet on the mattress was old it was piling and bumpy. And why on earth would you use a feather mattress pad as a blanket and put it on top? It was so heavy. The TV has a few local digital channels, but the rest of the cable channels are still "analog" and grainy. Only thing made me happy were the Starbucks coffee packets. It's deceiving to still call this a Westin. June 8, 2015
Rated 1 out of 5 by Needs improvement I stayed here in May 2015. I was on their SPG floor, and the Internet didn't work. I tried logging on with 3 different devices and none would connect. A colleague of mine on a lower floor also couldn't get internet access. The next morning, when I needed to take a shower, it didn't work. The water would only flow out of the tub faucet, and not the showerhead. I ended up taking a bath and washing my hair under the faucet. As a business traveller who stays in Starwood properties almost weekly, I find this unacceptable. Also, when I mentioned it to the staff while checking out, I got a brush off "sorry". Not the service that you expect from a Westin. May 31, 2015
  • 2015-08-03T19:29:00.986Z
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