Rated 5 out of 5 by BR2015 Great comfort and high staff responsiveness
I stayed at the Westin Palace for a weekend and highly appreciated the warm welcome and how we were looked after by the lovely staff. The room was great - silent and equipped with a very comfortable bed, which allowed us to rest and be relaxed at the point of check-out. All in all a great experience, I definitely will come back again.
March 31, 2015
Rated 5 out of 5 by Laurie15 Fantastic Hotel
From the moment we arrived, the staff were extremely helpful, polite and efficient.
The hotel lobby is lovely and the room we stayed in was beautiful, spacious and very comfortable. I would like a marble bathroom similar to the one we had in our room.
I highly recommend this wonderful hotel and its staff.
March 24, 2015
Rated 5 out of 5 by KCL1937 Ultimate Loyalty recognition
the hotel & staff recognizes and rewards loyalty from the minute I step into the hotel.
The whole team makes me feel at home and this is the reason why I will keep coming back.
Thank you Westin Palace, Milan team!
March 5, 2015
Rated 3 out of 5 by Cante Some issues to be addressed
I come back to the Westin Palace this week and I am very disappointed.
I arrived at around 11pm, went my room and I wanted to order some food: the telephone was not working! I called the number online with my phone and after 10 minutes I managed to speak with someone.
The hotel staff come to my room and told me the phone had been fixed.
So i tried to turn on the TV - it was not working. I tried to call the reception again to ask support but guess what, the phone was not working. So after calling again the reception with my phone someone come to have a look at the TV. After 10 minutes I was offer to change room as the TV in my room was not available.
It was already midnight so clearly i decided to stay in my original room.
Apart from this specific point, I think improvements need to be made to compete with the other major 5-star hotels in Milan.
I'll stay at the Westin again on Sunday and this will be my last stay if the situation does not improve.
February 13, 2015
Rated 5 out of 5 by TerraPromessa13 A real palace
We are a family of 5 and celebrated new years eve at the Westin Palace. As in a real palace we were all treated like royalties: friendly and smooth check-in that respected all our wishes communicated by e-mail; upgraded to fantastic suites with connecting doors (!), used our platinum amenities for a lavish breakfast buffet, a spectacular new years eve brunch (with top notch champagne) and very friendly and professional staff who treated our grandson like a little prince. We all want to go back and further explore this beautiful city with many excellent restaurants.
February 3, 2015
Rated 1 out of 5 by bradly81 This hotel ruined my travel.
I chose this hotel over Luxury collection gallia because gallia's room rate soared highly once I missed their promotion.
And I hadn't know that would ever turn out to be a disaster.
I gently informed Westin Milan via email that this stay would be for a special occasion and also received a very welcoming and positive response.
So, I was hyped up for the stay.
But surprisingly, they didn't do anything about it.
And clerk who checked me in was stiff and pretty far from being warm and kind giving me a unpleasant glance.
Room was literally old-decored like invisible bacteria may exist on all of furnitures and the carpet, so I hardly sat on the couch and slept on the bed.
And also, there was no complimentary water and welcome food or drink.
Besides, location was not convenient at all.
I cannot possibly recommend this hotel to my platinum friends and whoever visit Milan.
January 9, 2015
Rated 5 out of 5 by Kobb Very good.
checked in.....platinum status well honored. Got nice upgrade, free breakfast etc.
Rooms very nice and beds comfortable. Front desk staff and concierge very pleasant and helpful. Breakfast food wasn't the best but other than that great service and nice hotel.
January 6, 2015
Rated 5 out of 5 by Dom83 A palace with great hospitality
Size, benefits and everything was perfect for our room in this luxury hotel ... The reception is beautiful. Hostesses, grooms, and the concierge are very kind and dedicated .
The restaurant is excellent.
Only the price of the car park seemed a little bit expensive ..
December 29, 2014