The Westin Palace, Milano

  • Piazza della Repubblica 20
  • Milano,
  • 20124
  • Italia
  • Mappa

Camere e tariffe

  • Per soggiorni superiori a 90 giorni, chiamate il numero +(1) 866 539 3446.
  • La prenotazione può essere effettuata con un massimo di 550 giorni di anticipo.
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1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 3.7 out of 5 by 184 reviewers.
Rated 2 out of 5 by Old Hotel That Needs To Be Refreshed I am an SPG Platinum, the first room they gave me faced an internal air vent. I had to complain in order to get a room that looked outside. The new room was very warm so it made sleeping very uncomfortable. All the "soft" goods look tired and worn. It definitely needs to be refreshed. Staff was very pretty, but not very helpful. They would smile and do the least amount of work. At the breakfast buffet not one staff member spoke to me. Not even to offer coffee or orange juice. It was kind of weird. December 16, 2013
Rated 4 out of 5 by 4 Stars for now... I will only rate this hotel as 4 stars for now as I was burning 7 suite night awards during this trip (didn't need them in the past as was getting compli. ugrades anyhow) Anyways, on my next stay, if I got a complimentary upgrade to suite w/out using my suite night awards, then will be rating this property 5 stars. I like the rooms. However, the thermostat had a mind of its own as it was soooo old! Quite warm the whole night. Also, as others have mentioned, room service is VERY expensive. example 26 euros for a burger + 7 euros delivery fee. Ouch! But the best part was that it was close to Via Monte Napoleone...Great Shopping! November 19, 2013
Rated 1 out of 5 by THIS HOTEL WAS TERRIBLE IN EVERY WAY room had torn curtain, no working a/c, mold around tub, no robe or personal products for 2nd occupant, no turn down service, didn't accept charges to room at lobby bar. not a friendly atmosphere. November 5, 2013
Rated 3 out of 5 by Uncomfortable in Milan Although the staff seemed friendly, and were at times attempting to accommodative, it seems incompetence ruled the days. When I inquired as to why the room would not drop below 25 degrees they sent maintenance and he un screwed and moved things around and said it was fixed...still no air conditioning and the windows only opened a few cm's, so very uncomfortable. At checkout i asked and they said they had tirned off the a/c because the weather was cool...obviouslynthey forgot to tell maintenance...what d gou expect for 400 euro's per night. When my wife and friend were attempting to get taxi for an excursion, the bell man ignored them until they finally took matters into their own hand and walked down the street to find one on their own. The concierge was only slightly more helpful, although very energetic, refused to give us the type restaurants we wanted, local food. Thank goodness for the bar staff who were extremely nice and helpful. I will watch weather before booing this hotel, location was good for business, people treated us poorly. October 27, 2013
Rated 5 out of 5 by Lovely hotel in Milan. We were upgraded, as platinum, to a beautiful room on the 10th floor. Giorgia who checked us in is a lovely young lady. Very helpful, friendly and courteous. Not only was the room beautiful, it had the comfortable Heavenly bed. The internet was efficient too. We used the green option and put the tab on the door as well as the 'do not disturb' sign and left it there for the duration of the stay. This somehow was new to the staff. We had a knock on the door a day or so into our stay. It was housekeeping along with security. Apparently they were concerned about us being okay. We found this odd, but oh well. Then when our key wouldn't work in the elevator, we went to the front desk to get the key redone. This happens at hotels all the time. Here it was odd. The man at the front desk had to see our passport and wouldn't give/refresh our key without it. So he went up with us and went into the room with us to see our passports. This was after the security visit and the two incidences together made it all more odd. We have never been escorted to our room to see our identification when a key has gone bad. Other than the oddity of the above, all was as should be. Unlike his counterpart who didn't seem to enjoy his job, the gentleman Gianluca at the concierge desk was very pleasant and helpful... a joy. Helped us with where to go to purchase a trolley ticket to catch the trolley to the old town vs walking the "15 minutes" in the heat. It was 102 that day. The old trolley was a part of the experience too. The location is okay with the trolley located across the street on the corner. All in all, would stay there again if we were to return to Milan. August 26, 2013
Rated 2 out of 5 by SPG Platinum - room without daylight and stained pillows I am SPG Platinum and receive great benefits and rooms wherever I go. Not here. I was stuck in a small room with a room that faced another wall. Basically no daylight. No iron in the room and can't be ordered - pay 12 Euro to iron a shirt! Grumpy staff in the Breakfast room - treated one like a nuisance. Breakfast buffet is 40 Euro for dry eggs and some potatoes. Terrible value for money. Only real delight in this hotel: the concierge (fantastic) and the lady who welcomed people to the breakfast. Worst: waiters, housekeeping and whoever assigned that room to me August 26, 2013
Rated 5 out of 5 by Best stay in Milan! Thanks for the wonderful stay on my recent business trip to Milan. It was the best stay that I had in Milan. The recognition as SPG GOLD, the upgrade to a wonderful Suit - I only missed the shower, but will try to ask for it the next time - the other GOLD benefits and the friendly staff made my stay the best ever in Milan. I have decided to make this hotel my preferred hotel in Milan and book it every time when I plan a trip to Milan. Only one recommendation to the reception staff: Try to laugh more often and be the first who welcomes and greets someone. Try not to show your guests how hard your job is and some guest can be. ;-) August 25, 2013
Rated 1 out of 5 by Avoid at all costs because they will get you I have read the negative feedbacks about this hotel And a lot of it has to do with value and the administration writes back that we are so sorry and it is just laughable where they don't just offer something to the person that they feel they were cheated out of especially if it was an experience that they should've been comfortable with. I was traveling with my family and worked out all the details with breakfast and with Wi-Fi with my platinum status and it turned out that they read the letter of the platinum contract and would not extend the breakfast courtesy or the Internet to the second room which I paid equal to the amount of the first room. I was told there was a certain amount of cash and points and when I left it seemed double that amount along with the stingy platinum rule, the room was on one of the lowest floors which had tons of noise and there was plenty of time to make that a perfect experience with the higher floors and the better views but it never happened. The management should be fired and replaced because of the chintzy offering of a breakfast that might've been worth $10-$20 in the states but was going for $60 and was the least expensive that I saw on my trip in Europe his year. Overall this experience made me rethink along with the amount of monies that I had to spend about this platinum and the points that I better used with another card because the value is not even close to being equal with the competition. I would also only recommend to anyone else to stay at a hotel which has a club floor Especially if they are traveling with their family And paying dearly for these benefits August 14, 2013
Rated 5 out of 5 by Westin slippers! Hello, I stayed at westin palace Milan from 30th to the 31st August. I had a wonderful stay. We stayed on the 10th floor, the room was beautiful, and the decoration was so luxurious. The room was immaculate and I appreciated the complimentary fruit basket. I have just one regret and that is that I didn't bring home a pair of the beautiful slippers I was provided with. Is there anyway I can get hold of these slippers as I would love to bring some westin comfort home? August 2, 2013
Rated 5 out of 5 by Milan Could not be better than at Westin Milan This is a really special hotel. The rooms are classically styled and beautifully appointed. Every care is taken in the room care. Excellent wine selection in the suite that they kindly upgraded us to. We stayed there for 8 nights in March of 2013 and although the weather was not cooperating you could not get a better room to retire too. Excellent room service and great hotel restaurants. Concierge is extraordinarily honest and pointed us in many good directions for food. There was only one issue which is the hotel put made up the coach bed. We did not need it as the three of us my wife 4 year daughter and I slept in the king bed that was provided. But we did not know until we checked out that they charged for the bed 80 euro night. Other than this extra charge we were not given notice of fantastic hotel and fantastic staff. July 28, 2013
Rated 5 out of 5 by Wonderful place to stay in Milan We stayed at the Westin Palace Milan for 11 days in late May, 2013 and I was most impressed with my room and, especially, the service from the staff. I love that room windows open so one can get fresh air when the weather is cool. My room was wonderful even though it lacked a view ... the room itself was enough. Every staff member seemed friendly and helpful, despite my lack of Italian. The lounge staff was especially memorable, kindly serving my Cafe Americano on the front patio each morning and, with DiSorrono, in the evening. Loved the Terrace with its stunning views. I felt pampered my entire stay, and I felt safe there. I would highly recommend Westin Palace, it is worth the expense! July 14, 2013
Rated 5 out of 5 by Excellent Hotel in Milan Thoroughly enjoyable stay at the Westin Palace for 5 nights. Little to fault and thoroughly recommended. June 30, 2013
Rated 5 out of 5 by 8 Days - Flawless Stay! Stayed at this hotel last year and had a nice stay. The hotel is lovely, elegant and beautifully maintained. This May back again but for 8 days. Was greeted at the front desk by Franceso, very pleasant and professional. My SPG status was acknowledged and was upgraded to a beautiful, large room on the sixth floor. My request for a quiet room was certainly met. I was able to open my windows at night for fresh air & a peaceful nights rest. The service was excellent. And believe me, during eight days I had many requests. All the concierge were friendly and helpful. Riccardo booked train tickets for my trips to surrounding towns and gave me additional info to get around. Housekeeping was exceptional, quick and courteous and I am picky. I only had breakfast in the restaurant, good although a little pricey. Relaxing in the lobby lounge was a treat. Lovely surroundings and the attendant always remembered how I liked my latte. This year free wifi in the lobby, which was a great improvement. I couldn't connect to my iphone so the assistance manager did it for me. Wifi in the room was perfect, FaceTimed the states everyday. The location is in a quiet, business area near the Centrale Train Station (a 10 minute walk). Although, you are a quick taxi ride to fine restaurants or a 10 minute walk to great shopping. If you are looking to be near the Duomo with crowds right outside your door - this is not the place for you. That area is a few minutes away by taxi or Metro. Looking forward to going back next spring. Lovely, intimate hotel with truly caring, professional staff. What a pleasure. June 10, 2013
Rated 5 out of 5 by Understated Elegance I feel strongly that this elegant property deserves better reviews than I have read. I have been staying here several times a year for the last 6 or 7 years. The staff has always worked hard to exceed my expectations. The proximity to the rail station and the old city are perfect. The facility is aging but I am always aware of maintenance and renovation work to upgrade the facility. I often eat on premise. I am particular fond of the bar past the reception desk where tea, cocktails or a lite snack or dinner can be had. April 26, 2013
Rated 1 out of 5 by Bad service the hotel staff was not friendly. the service is really bad for a 5 stars hotel. It does not deserve more than 1 star April 18, 2013
Rated 4 out of 5 by Good hotel near the railway station Good size, very comfortable room. It's converted from very old building, but still in superb condition. Wifi equipped room but spotty. Reception staff is helpful, speedy check in and out. However, the same cant be said about the concierge/doorman who were helpful on arrival but just stood around while my wife struggled with our luggage when we checked out. April 12, 2013
Rated 5 out of 5 by Excellent Service The service at this hotel is excellent, from the moment you walk in till you leave. The front desk personnel are incredible... professional, friendly, efficient, always willing to help. Each day after check-in they would greet me by name... impressive. The place is not inexpensive, but you get what you pay for. This is a hotel frequented by many business people, but has a good mix of tourists. Get a rate that includes breakfast so you can take advantage of the wonderful, elaborate, buffet. The concierge staff was great, helping on tours and with restaurant recs. April 2, 2013
Rated 3 out of 5 by bad service service levels were very poor. we had to ask for things 2-3 times for serving even a simple thing like water. room were very old. i will not stay there again April 1, 2013
Rated 1 out of 5 by Highly NOT Recommended! Horrendous Experience! It was a nightmare! December 20, 2012
Rated 4 out of 5 by Wonderful hotel but a little inconsistent A wonderful hotel with a beautiful lobby and very nice rooms, but a few things just a bit off. The staff is friendly and often outstanding; for example I met the water bottle man in the hall way and he was great, encouraging me to drink lots of water for my health. Yet wifi was only so so (dying once and dropping skype calls a few times) and turn down service missed a night. I will be back and like the hotel very much but the inconsistencies keep it from being great. December 8, 2012
Rated 5 out of 5 by Highly recommended The staff were very helpful, friendly and made me special. The entrance decor ( the white Christmas tree) is wonderfully done. I had problems with Internet connection even though there was a prompt reply to my problem but the thought of me being redirected to an IT specialist is too much just to be connected to a wifi server. Highly recommend this hotel. You truly lived up to the Excellence Award! December 3, 2012
Rated 4 out of 5 by client service Quality is perception of the client, there are more nice hotels, what makes the difference here is the staff friendliness, much better than other Milan hotels. Well done. December 1, 2012
Rated 5 out of 5 by A Great Hotel just stayed at this hotel friendly helpful staff a pleasant stay in a vibrant city November 25, 2012
Rated 3 out of 5 Redecoration required ALthough the style and atmosphere of the hotel is fine, it might deservea complete refurbishment to bring it into the 21st century. The service is good but overpriced. Having to pay €39 for a cup of coffee, a bowl of cornflakes and a boiled egg is over the top. November 19, 2012
Rated 1 out of 5 by Terrible experience This was my worst hotel experience with Westin and possibly any other hotel. It took me 45 minutes to check in. The staff were rude and were very unhelpful. I couldnt sleep most of the night because the rooms are so old you can hear any movement from neighboring rooms. I was so happy to leave; terrible value. For the same amount of money, I could have stayed at a much nicer place where the staff are at least half-way courteous. November 16, 2012
Rated 4 out of 5 by Truly Palace interiors Excellent: interiors, mango smoothie at breakfast and breakfast itself Good: location, value for money, upgrade for Platinums Not so good: plumbing, bed (two joined beds instead of one), no club lounge Bad: very dusty room (hotel needs to buy vacuum cleaners for housekeeping), room cleaning is unacceptable (when first I came to room - I noticed candy under the table, after five days it was still there), I did call reception to ask for free bottled water as Platinum amenity, man put me on hold and then just hanged up after few minutes. November 8, 2012
Rated 5 out of 5 by Great experience Hotel meets all expectations ...complements to the staff November 1, 2012
Rated 5 out of 5 by Great hotel from all aspects Great location, super helpful staff,beautiful room. Highly recommend November 1, 2012
Rated 3 out of 5 by DavidLN Convenient location but service somewhat slow and not readily offered. Wi-Fi does not readily work. October 30, 2012
Rated 4 out of 5 by Nice Hotel! Just returned from the Westin Palace Milan Requested a renovated room (renovated a month agao) and they honored my request We were nicely greeted by the dorrman and the reception / check in went smoothly Room was nicely decorated and average room size Bathroom was small only one sink, shower and tub together We received a room on 4th floor.I think rooms on top are more ornate but not as new and clean I was not upgraded as a Gold member (though I didn't ask to be) Lobby is spacious and pretty Wifi works pretty well Housekeeping was good except the last night they did not do turn down service which was annoying( It was one of the nights I didn't call to remind them, though I should not have to) I also could have used more water in room The concierges were VERY professional and very nice which was extremely helpful Thank you to Antonio, Giovanni and Luca! The hotel is very well located in the Republica area with a train station across the street and the central train station very lose by The gym at the hotel is well equipped I would definitely stay here again! October 26, 2012
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