Rated 3.6 out of 5 by 83
reviewers.
Rated 5 out of 5 by BocaGirl 8 Days - Flawless Stay!
Stayed at this hotel last year and had a nice stay.
The hotel is lovely, elegant and beautifully maintained. This May back again but for 8 days. Was greeted at the front desk by Franceso, very pleasant and professional. My SPG status was acknowledged and was upgraded to a beautiful, large room on the sixth floor. My request for a quiet room was certainly met. I was able to open my windows at night for fresh air & a peaceful nights rest.
The service was excellent. And believe me, during eight days I had many requests. All the concierge were friendly and helpful. Riccardo booked train tickets for my trips to surrounding towns and gave me additional info to get around. Housekeeping was
exceptional, quick and courteous and I am picky.
I only had breakfast in the restaurant, good although a little pricey. Relaxing in the lobby lounge was a treat. Lovely surroundings and the attendant always remembered how I liked my latte.
This year free wifi in the lobby, which was a great improvement. I couldn't connect to my iphone so the assistance manager did it for me. Wifi in the room was perfect, FaceTimed the states everyday.
The location is in a quiet, business area near the Centrale Train Station (a 10 minute walk). Although, you are a quick taxi ride to fine restaurants or a 10 minute walk to great shopping. If you are looking to be near the Duomo with crowds right outside your door - this is not the place for you. That area is a few minutes away by taxi or Metro.
Looking forward to going back next spring. Lovely, intimate hotel with truly caring, professional staff. What a pleasure.
June 10, 2013
Rated 1 out of 5 by boody Bad service
the hotel staff was not friendly. the service is really bad for a 5 stars hotel. It does not deserve more than 1 star
April 18, 2013
Rated 2 out of 5 by JerBerg Craziest E-mail Policy I Have Ever Come Across
The hotel is fine... your basic, boring business hotel. It's nothing special, but I would never recommend it to anyone. There is a massive instruction page in the room of how to connect to the internet (which was actually no problem at all), and at the very end, an e-mail disclaimer:
The in-room Internet connection is provided by Quadriga: any outgoing communication would have as a reference this provider and not the actual author of the e-mail. Italian antiterrorism law does therefore not authorize us to provide this type of outgoing mail service on the in-room connection.
Bottom line, you can get and read your e-mails, but you can't respond. This is a slight problem for most business travelers, and certainly a reason to stay elsewhere.
January 16, 2012
Rated 3 out of 5 by David1959 Misleading Promotion
Hotel is large and wll appointed if lacking in public spaces (1 Restaurant, 1 Lobby Bar). I booked a prepaid promotion for an upgraded room with 50 euro per day hotel credit - sounded great. Plus as SPG expected an additional upgrrade. At check-in I had to bring to their attention the promotion - this seemed troubling and made the check-in process very lengthy as they clicked away on keyboard for several mintues. Was told I was upgraded to "Grand" King, but room was interior room looking into light shaft. I asked for another room, a different front desk staff member escorted me and asked if the room (415) was acceptable. At first glance is seemed very nice. It was not until going to bed that I realized the bed was on a wall shared with elevator shaft - and listened to elevator all night, as the prospect of re-packing and moving seem more frustrating then tryint to sleep. Hotel staff know perfectly well that this room and headboard are located directly next to an elevator and should advise if this would be an issue. They seem reluctant to provide anything but the lowest class of room based on the price I paid vs. the promotion language - misleading at best. Bar and restaiurant staff were friendly and professional. No doorman visable throughout stay to help with taxi, etc.... At check-out I had to remind them of promotin and have bill adjujsted to reflect the daily credit. I enjoyed my stay in Milan, but certainly did not feel valued as a customer and/or SPG Gold member.
January 5, 2012
Rated 2 out of 5 by Discerning18 An unsatisfactory approach to service
My initial reception was unfriendly and un responsive until I reminded the man at reception that I was a Platinum member and entitled to certain privileges. I complained about the air conditioning in the room which was extremely noisy but nothing was done about it. There was also considerable noise in the room from work being carried out in the hotel which I also mentioned. I would have expected my room to be changed but it was not. People I was with who had another room had a part of the toilet fall on them and nothing was done about it.
An empty bottle of wine, wine bucket and dirty glasses were left in my room throughout the whole stay.
August 12, 2012
Rated 5 out of 5 by tcg1982 This hotel is truly Five Stars
Italy rakns its hotels on a five star basis. Some are not the best however. This one was. Our room was fabulous. The service was very responsive. I am a platinum member and was trreated as a platinum member, with an awsome upgrade, and a fabulous breakfast as the amenity of my choice. The hotel is very close to the metro station, and therefore within minutes of the center of the City, and also one stop from the train station.
July 19, 2012
Rated 5 out of 5 by TimothyK Understated Elegance
I feel strongly that this elegant property deserves better reviews than I have read. I have been staying here several times a year for the last 6 or 7 years. The staff has always worked hard to exceed my expectations. The proximity to the rail station and the old city are perfect. The facility is aging but I am always aware of maintenance and renovation work to upgrade the facility. I often eat on premise. I am particular fond of the bar past the reception desk where tea, cocktails or a lite snack or dinner can be had.
April 26, 2013
Rated 1 out of 5 by jrm912 HORRIBLE STAFF, NOT WORTH THE MONEY
Second visit, second failure. Wouldn't go back. Staff sucks, rude, unhelpful. Not worthy of the Starwood name. Checkin takes forever. Internet doesnt work. Nothning good to say. THe only place they overdelivered was on price!
May 28, 2012