Rated 2 out of 5 by Disappointed648 Hotel does not meet what i expect for a Westin
Service at breakfast was non-existent and hotel room (a deluxe) had old carpet that was stained. Room was suppose to be in newly renovated wing though did not appear to be from inside room. Hotel overcharged us in error and only good feature of this hotel was the housekeeping
June 14, 2012
Rated 1 out of 5 by substandard Staff require improvement
there were 7 of us with booking of 3 rooms. We came in a large van and many bags. On arrival, we wanted to help the porters sort out the bags so that they can deliver the bags to the respective rooms. We were rudely told off. The porters just put all the bags together and guess what, 2 of the bags were sent to a room that was not even any of ours. We had to searched for the bags.
My room was supposed to be upgraded to a suit and I used 2 of my upgrade credits. When I went to my room, I thought it was a regular room. I asked the front desk and was told all rooms are suites. I checked out the other 2 rooms and the room that was for 1 night rm 930 was a suite. I believe the front desk simply decided to give the suite for the 1 night stay. I decided not to take action as it would possibly ended up with us having to change rooms and embarass my friend and his wife. What an attitude!!! The least Starwood can do is to refund my 2 upgrade nights. I am thinking of dropping Starwood for other group and give up my platinum status.
September 20, 2012
Rated 3 out of 5 Redecoration required
ALthough the style and atmosphere of the hotel is fine, it might deservea complete refurbishment to bring it into the 21st century.
The service is good but overpriced.
Having to pay €39 for a cup of coffee, a bowl of cornflakes and a boiled egg is over the top.
November 19, 2012
Rated 1 out of 5 by jrm912 HORRIBLE STAFF, NOT WORTH THE MONEY
Second visit, second failure. Wouldn't go back. Staff sucks, rude, unhelpful. Not worthy of the Starwood name. Checkin takes forever. Internet doesnt work. Nothning good to say. THe only place they overdelivered was on price!
May 28, 2012
Rated 4 out of 5 by SHE81 Nice Hotel!
Just returned from the Westin Palace Milan
Requested a renovated room (renovated a month agao) and they honored my request
We were nicely greeted by the dorrman and the reception / check in went smoothly
Room was nicely decorated and average room size
Bathroom was small only one sink, shower and tub together
We received a room on 4th floor.I think rooms on top are more ornate but not as new and clean
I was not upgraded as a Gold member (though I didn't ask to be)
Lobby is spacious and pretty
Wifi works pretty well
Housekeeping was good except the last night they did not do turn down service which was annoying( It was one of the nights I didn't call to remind them, though I should not have to)
I also could have used more water in room
The concierges were VERY professional and very nice which was extremely helpful
Thank you to Antonio, Giovanni and Luca!
The hotel is very well located in the Republica area with a train station across the street and the central train station very lose by
The gym at the hotel is well equipped
I would definitely stay here again!
October 26, 2012
Rated 5 out of 5 Excellent hotel!
This hotel is a true 5 star!
The staff - Johan and Staphania are exceptional!!!!!
As a SPG client, they made me feel truly special! Our room was one of the most beautiful hotel rooms I had seen, it felt like a flat! Gorgeous!
August 25, 2012
Rated 4 out of 5 by baju Very nice hotel
This hotel is very very nice. The only small negative points are the facts that rooms on the side of the street are very noisy and that the food from the room service is too expensive compared to what it is.
October 22, 2012
Rated 3 out of 5 by Rich2809 Not good value
I stayed here as a guest of an Italian company. I found the hotel to be expensive and not really very nice.
Staff were ok but just ok, not a lot of smiling.
There are better hotels in Milan,
February 12, 2012
Rated 1 out of 5 by Karolina84 not up to 5 star standards
On arrival to the reception there was a problem with the card I was paying with. Staff attitude wasn't what I would expect in the 5 star hotel. After 20min and couple of phone calls I managed to establish that the hotel was entering the wrong details and that is what was causing the issue, I did receive an apology but this should have been dealt with in a different way.
The room I was given was beyond belief. Due to the state of the carpet I was not able to take my shoes off and the arm chair was so dirty I wouldn't even put my clothes on it, yet alone rest on it. I understand the room was in need of a refreshment but that does not stop the hotel from keeping it clean. There were marks on the wall all over the room, stains on the curtains, carpets etc. I found a rubbish bag behind the armchair. In addition the design of the bathroom was not thought through at all. There was no enough space to get to the toilet due to a massive sink in the way, so you had to be at an angle to be able to use it.
Overall very disappointing experience with the prices at the 5 star level only. Luckily there are other SPG hotels in Milan and I will definitely be using them.
May 24, 2012
Rated 2 out of 5 by Mark66 BAD EXPERIENCE
Old hotel with rude staff (maybe it was a bad day) and old rooms, poor ac in room.... Worst Westin I have every stayed in period.
September 28, 2012
Rated 1 out of 5 by boody Bad service
the hotel staff was not friendly. the service is really bad for a 5 stars hotel. It does not deserve more than 1 star
April 18, 2013
Rated 5 out of 5 by Douglas151 Great Hotel in a Great City
Elegant accommodations close to historical and cultural sites, excellent dining and shopping in Milan. The staff is great and the concierge service excellent.
May 22, 2014
Rated 2 out of 5 by Teubsch Overpriced and Old
Completely overpriced for what it is and rooms despite being big, they are very old and stuffy.
May 23, 2014
Rated 5 out of 5 by globetrotters Lovely hotel in Milan.
We were upgraded, as platinum, to a beautiful room on the 10th floor. Giorgia who checked us in is a lovely young lady. Very helpful, friendly and courteous. Not only was the room beautiful, it had the comfortable Heavenly bed. The internet was efficient too. We used the green option and put the tab on the door as well as the 'do not disturb' sign and left it there for the duration of the stay. This somehow was new to the staff. We had a knock on the door a day or so into our stay. It was housekeeping along with security. Apparently they were concerned about us being okay. We found this odd, but oh well. Then when our key wouldn't work in the elevator, we went to the front desk to get the key redone. This happens at hotels all the time. Here it was odd. The man at the front desk had to see our passport and wouldn't give/refresh our key without it. So he went up with us and went into the room with us to see our passports. This was after the security visit and the two incidences together made it all more odd. We have never been escorted to our room to see our identification when a key has gone bad. Other than the oddity of the above, all was as should be. Unlike his counterpart who didn't seem to enjoy his job, the gentleman Gianluca at the concierge desk was very pleasant and helpful... a joy. Helped us with where to go to purchase a trolley ticket to catch the trolley to the old town vs walking the "15 minutes" in the heat. It was 102 that day. The old trolley was a part of the experience too. The location is okay with the trolley located across the street on the corner. All in all, would stay there again if we were to return to Milan.
August 26, 2013
Rated 3 out of 5 by senoritalucia Nice hotel, not 5* service
The hotel is very grand looking inside and our room was lovely, however we were told by the reservations team before we arrived, that we would be getting an upgrade as our stay was for a special occasion and that this would be added onto our reservation. When we checked in I had to ask about this as it wasn't mentioned and was told if we were to be upgraded we would have to pay. I showed the emails which did not state anything about an additional fee, but the staff did nothing to sort this out and just said the reservations team were wrong. I was very disappointed as we should never have been told we would be upgraded if it was never going to happen. I was also disappointed by the service upon arrival. Usually in 5* hotels, there are doormen ready to greet you and take your bags but they were just standing around. Our room wasn't ready so we had to go and ask someone to look after our bags for us and nobody understood (we were given other people's bags etc.) so this took a long time. When we returned, nobody escorted us and our bags up to our rooms either. There were a few problems with the room for example a shelf which just collapsed causing the glasses on it to smash and ants in the bathroom which wasn't very nice on our last morning. Upon checking out we weren't asked how our stay was or if there were any problems so I had to mention it myself to which I did eventually get an apology. The hotel was nice overall and the location was great, but I just didn't feel like anybody really cared that we were staying there. Most 5* hotels pride themselves on making their guests feel special but I didn't feel this was the case.
September 13, 2012
Rated 5 out of 5 by JoeV51 Great Staff makes the difference
I am a regular customer to the Westin Palace and despite the rooms have what I would say sort of out-of-date decoration I always prefer to stay at the WP for the great Staff you have. They always do their best to accomodate all my needs and requirements. I am referring specifically to Mr. Ettore and Mr. Francesco and Ms. Florania. This is what it makes a difference!
May 15, 2014
Rated 3 out of 5 by LucaJack The hotel is not service oriented
1. Need quiet room, given room at first floor and quite noisy at night
2. Room has no kettle for hot water, room service replied rudely for getting hot water
and bottled water
May 19, 2014
Rated 4 out of 5 by supatight80 4 Stars for now...
I will only rate this hotel as 4 stars for now as I was burning 7 suite night awards during this trip (didn't need them in the past as was getting compli. ugrades anyhow)
Anyways, on my next stay, if I got a complimentary upgrade to suite w/out using my suite night awards, then will be rating this property 5 stars.
I like the rooms. However, the thermostat had a mind of its own as it was soooo old! Quite warm the whole night. Also, as others have mentioned, room service is VERY expensive. example 26 euros for a burger + 7 euros delivery fee. Ouch!
But the best part was that it was close to Via Monte Napoleone...Great Shopping!
November 19, 2013
Rated 5 out of 5 by OutsourcingPM Best stay in Milan!
Thanks for the wonderful stay on my recent business trip to Milan. It was the best stay that I had in Milan. The recognition as SPG GOLD, the upgrade to a wonderful Suit - I only missed the shower, but will try to ask for it the next time - the other GOLD benefits and the friendly staff made my stay the best ever in Milan.
I have decided to make this hotel my preferred hotel in Milan and book it every time when I plan a trip to Milan.
Only one recommendation to the reception staff: Try to laugh more often and be the first who welcomes and greets someone. Try not to show your guests how hard your job is and some guest can be. ;-)
August 25, 2013
Rated 4 out of 5 by chef2 hotel is centrally located
Nice location, lovely lobby,
rooms are nice, but expected a bit more being a platinum member.
May 13, 2014
Rated 4 out of 5 by chila best sleeping
frendly, feel at home, best sleeping accomodation, good location
May 12, 2014
Rated 1 out of 5 by aaaa35 room was stinking
I knew these was a busy week for Milan due to the International Furniture week and for this reason, I made my reservation more than 1 month in advance. Despite this and the fact I am a regular customer of this hotel, I was given a very old style room which was even stinking. As a matter of fact I reckon all the rooms ending by 30 in the hotel have this kind of problem, which is probably given by an old ventilation system.
Also, I was not provided with any water in my room during the whole stay.
April 14, 2014
Rated 4 out of 5 by Johnny130 Restaurant opening
The restaurant would not open early to accommodate 21 guest who needed breakfast. Instead supplied a poor stand breakfast in a bag. The chief was walking around the reception so he was in.
The day before they did supply the service.
I believe that emails weeks in advance had been sent requesting this service.
May 2, 2014
Rated 4 out of 5 by Kasrelaini Good hotel
Great location in a very important city. The stay is comfortable. For me there is some decline compared to my stay two years ago.Some staff members are not to the level of five star hotel, hover I think I will surely use in my next visit to Milan.
May 2, 2014
Rated 2 out of 5 by Mjk2mom Westin Palace Milan
The doorknob from my room to the bathroom was broken. I was locked in the bedroom twice, and I had to call the front desk for help. I'm not sure they fixed the door, since there was a some broken wood by the doorway. Also reception wouldn't give me water, and said it would be in my room. there was never any water put into my room both nights. When I left the reception gave me a water. So I guess it depends on who you get that gives you water. Very disappointing for a Westin. Probably the worst service I have ever seen.
March 27, 2014
Rated 5 out of 5 by nkkky214 comfortable hotel
I was able to spend comfortably in a room with a feeling of cleanliness which was based on white.
May 1, 2014
Rated 4 out of 5 by Metcalfe82 Beautiful Hotel, breafast let-down
I would definitely recommend this hotel to others. The reception staff were friendly & helpful, the communal areas were striking (a central table with white candles & white orchids) & I really loved my room (263) It was elegant, spacious & comfortable . The only aspect that let my visit down was the shambles of a business breakfast. The man on the door of the dining room was rude, we waited a long time to order, a long time for our food & then one of the dishes was wrong. We then waited a long time for the correct one. A disappointing end to an otherwise excellent stay.
May 11, 2012
Rated 5 out of 5 by WineAdvisoryGroup Excellent Service
The service at this hotel is excellent, from the moment you walk in till you leave. The front desk personnel are incredible... professional, friendly, efficient, always willing to help. Each day after check-in they would greet me by name... impressive. The place is not inexpensive, but you get what you pay for. This is a hotel frequented by many business people, but has a good mix of tourists. Get a rate that includes breakfast so you can take advantage of the wonderful, elaborate, buffet. The concierge staff was great, helping on tours and with restaurant recs.
April 2, 2013
Rated 2 out of 5 by SPGfrequent SPG Platinum - room without daylight and stained pillows
I am SPG Platinum and receive great benefits and rooms wherever I go. Not here. I was stuck in a small room with a room that faced another wall. Basically no daylight. No iron in the room and can't be ordered - pay 12 Euro to iron a shirt!
Grumpy staff in the Breakfast room - treated one like a nuisance. Breakfast buffet is 40 Euro for dry eggs and some potatoes. Terrible value for money.
Only real delight in this hotel: the concierge (fantastic) and the lady who welcomed people to the breakfast. Worst: waiters, housekeeping and whoever assigned that room to me
August 26, 2013
Rated 1 out of 5 by DissatisfiedClient Highly NOT Recommended!
It was a nightmare!
December 20, 2012