Rated 4 out of 5 by kiki 不错的酒店
May 2, 2013
Rated 5 out of 5 by TimothyK Understated Elegance
I feel strongly that this elegant property deserves better reviews than I have read. I have been staying here several times a year for the last 6 or 7 years. The staff has always worked hard to exceed my expectations. The proximity to the rail station and the old city are perfect. The facility is aging but I am always aware of maintenance and renovation work to upgrade the facility. I often eat on premise. I am particular fond of the bar past the reception desk where tea, cocktails or a lite snack or dinner can be had.
April 26, 2013
Rated 2 out of 5 by JerBerg Craziest E-mail Policy I Have Ever Come Across
The hotel is fine... your basic, boring business hotel. It's nothing special, but I would never recommend it to anyone. There is a massive instruction page in the room of how to connect to the internet (which was actually no problem at all), and at the very end, an e-mail disclaimer:
The in-room Internet connection is provided by Quadriga: any outgoing communication would have as a reference this provider and not the actual author of the e-mail. Italian antiterrorism law does therefore not authorize us to provide this type of outgoing mail service on the in-room connection.
Bottom line, you can get and read your e-mails, but you can't respond. This is a slight problem for most business travelers, and certainly a reason to stay elsewhere.
January 16, 2012
Rated 1 out of 5 by boody Bad service
the hotel staff was not friendly. the service is really bad for a 5 stars hotel. It does not deserve more than 1 star
April 18, 2013
Rated 3 out of 5 by David1959 Misleading Promotion
Hotel is large and wll appointed if lacking in public spaces (1 Restaurant, 1 Lobby Bar). I booked a prepaid promotion for an upgraded room with 50 euro per day hotel credit - sounded great. Plus as SPG expected an additional upgrrade. At check-in I had to bring to their attention the promotion - this seemed troubling and made the check-in process very lengthy as they clicked away on keyboard for several mintues. Was told I was upgraded to "Grand" King, but room was interior room looking into light shaft. I asked for another room, a different front desk staff member escorted me and asked if the room (415) was acceptable. At first glance is seemed very nice. It was not until going to bed that I realized the bed was on a wall shared with elevator shaft - and listened to elevator all night, as the prospect of re-packing and moving seem more frustrating then tryint to sleep. Hotel staff know perfectly well that this room and headboard are located directly next to an elevator and should advise if this would be an issue. They seem reluctant to provide anything but the lowest class of room based on the price I paid vs. the promotion language - misleading at best. Bar and restaiurant staff were friendly and professional. No doorman visable throughout stay to help with taxi, etc.... At check-out I had to remind them of promotin and have bill adjujsted to reflect the daily credit. I enjoyed my stay in Milan, but certainly did not feel valued as a customer and/or SPG Gold member.
January 5, 2012
Rated 4 out of 5 by Ron70 Good hotel near the railway station
Good size, very comfortable room. It's converted from very old building, but still in superb condition. Wifi equipped room but spotty. Reception staff is helpful, speedy check in and out. However, the same cant be said about the concierge/doorman who were helpful on arrival but just stood around while my wife struggled with our luggage when we checked out.
April 12, 2013
Rated 5 out of 5 by WineAdvisoryGroup Excellent Service
The service at this hotel is excellent, from the moment you walk in till you leave. The front desk personnel are incredible... professional, friendly, efficient, always willing to help. Each day after check-in they would greet me by name... impressive. The place is not inexpensive, but you get what you pay for. This is a hotel frequented by many business people, but has a good mix of tourists. Get a rate that includes breakfast so you can take advantage of the wonderful, elaborate, buffet. The concierge staff was great, helping on tours and with restaurant recs.
April 2, 2013
Rated 5 out of 5 by tcg1982 This hotel is truly Five Stars
Italy rakns its hotels on a five star basis. Some are not the best however. This one was. Our room was fabulous. The service was very responsive. I am a platinum member and was trreated as a platinum member, with an awsome upgrade, and a fabulous breakfast as the amenity of my choice. The hotel is very close to the metro station, and therefore within minutes of the center of the City, and also one stop from the train station.
July 19, 2012