Rated 5 out of 5 by Albi23 Perfect location in Milano
Perfect location in Milano center; with very professional staff and good service.
July 27, 2014
Rated 5 out of 5 by Ciara1 Great concierge
I spent a weekend there and unfortunately went down with gastro enterritits. The Head Concierge and his team were great; and really went out of their way to help. They were responsive, went to the pharmacy, checked up on me and helped when I really did not feel well. It made such a difference! I also have to note the high service levels at reception. Very friendly staff.
July 22, 2014
Rated 2 out of 5 by Kelt Beautiful Food - Unfriendly Check-in Staff
The Hotel's interior is beautiful and well located. The food is excellent and the restaurant staff both very professional and hospitable. Check-in uninformative and not very welcoming. We stayed in Room 154 which was noisy with the bathroom above.
July 21, 2014
Rated 4 out of 5 by daan32 wifi
I woul d advise you to no longer charge wifi .For the roomrates you charge is this an annoying thing to see on the bill .There are very few hotels inthe world who still do this
July 21, 2014
Rated 5 out of 5 by Rus86 Nice and well-located
Everything on a very high level. The only issue was that there's no swimming pool, but instead they have steam room.
Close to city center, shopping area and to nice park - very good place to stay.
July 20, 2014
Rated 3 out of 5 by PGSPG Great facility but average experience
In other hotels you feel much more recognized as a SPG member, business traveler, usual customer, even for one night only.
Staff was kind but not overly welcoming. Room was average and older then others (usually SPG members are given better ones), staff not responsive. Wireless was not free, which is not anymore acceptable these days, especially for a Gold SPG member (I was given the option to choose, since I am SPG free wireless or extra points, but in a 5 star wireless should be for free). No club level advantages given.
Disappointing. Maybe next time will go at the Dorchester on the other side of the road.
July 11, 2014
Rated 3 out of 5 by psm56 Walk to the train station
Not the 5 star+ that it's rated but very nice. Concierge (Gian Luca Iannone) and the head waiter in dining room were wonderful and very 5 star. I can't say enough good things about both. The first hour we were there, we reported at the front desk that the towel bar in front of the sink falls off every time you touch it. Not fixed in 4 day stay. The bar tender made us feel like we were bothering him, never checked on us and we had to go to the bar to order several times. Room supplies not always replaced but room was clean. A person came to the room with a bottle of water, but late in afternoon when we were generally not there. If you are traveling by train, it's a great place to stay, but far from most other things. (maybe 25-30 minute walk to center of town) 1 hour to Malpensa airport by taxi.
July 11, 2014
Rated 5 out of 5 by eltraveler Beautiful accommodations
Beautiful hotel, excellent staff, we had a great time.
July 14, 2014