Rated 5 out of 5 by Zinaida22 This hotel has very good location
The hotel was very good located, just 15 minutes walk from the Central station and just 2 minutes walk from the Metro station. Very quiet, with very good and helpful staff especially on reception and in the bar and restaurant.
September 11, 2014
Rated 5 out of 5 by Bob38 Great hotel and great location
This is an excellent hotel and the staff is outstanding. We stay in SPG hotels 30 to 40 times a year all over the world and this is in the top 5 SPG locations world wide based on our experience.
They are steps from the Metro and very close to the train station and other transportation venues so it is possible to get anywhere in Milan very easily.
September 10, 2014
Rated 2 out of 5 by famo5 Room had no wifi
The Westin Palace Milan offered a great room with amenities beyond what regular Westins provide. The rooms were larger and the bed was very comfortable.
I was however, extremely disappointed by the way the front desk handled the issue of my room not having any internet connection. I contacted engineering to send someone to help, and they found that there was no wifi signal in my room. The handling of compensation left much to be desired - I was offered 500 starpoints or 10% off my final bill (i stayed for 1 night and refused to extend my stay). I was offered a different room but not at the same category and thus, declined. This compensation was hardly enough compared to the inconvenience caused - how can you expect a guest to leave the room to do work in the lobby where it is so crowded?
This hotel seems to cater more towards meetings in their function rooms compared to guests holidaying in Milan. In addition, the breakfast spread was also very limited.
I'm not sure I would stay here again.
September 3, 2014
Rated 3 out of 5 by Ck07 SPG gold status not recognised
I checked into Westin Milan on 17 Aug for 4 nights. Upon arrival, the front desk staff was friendly. After the necessary procedures were done, I noticed that there was no room upgrade despite being a Gold member and decided to ask the staff who was serving me. At this point in time, he looked surprised that I was a gold member and that I had expected an upgrade. However, he checked and said there was no room available in the system. The hotel looked quite empty but I reluctantly went to the room that was prepared for me. When I reached the room, I found that there were 2 single beds instead of the King size bed which was requested at the time of booking. I went back to the front desk to the same person, and informed him.
He checked the system again, and this time he told me there were TWO rooms for me to choose and he brought me to see them so that I could decide which one I wanted. 1 of the 2 rooms was the Westin workout room, which I chose in the end. The Westin workout room is a higher category than the room which I had booked.
Now, there are 2 things here that need to be highlighted. First, that the front desk staff does not know what is the SPG status of the guest they are serving. And secondly, a room upgrade - despite being available - was not offered at the outset even though it was available.
Would appreciate some clarification from the Management on the process by which this can be avoided. This has created in me some distrust in the staff of SPG hotels, and furthermore of Westin hotels. The brand needs to be upheld and all SPG members regardless of status should be acknowledged by the hotel/group and given the fair and proper treatment according to their status, which is a reflection of their loyalty and satisfaction to the SPG group.
Appreciate some feedback before my next stay at W Singapore so that I will know what to do when I check in. Thank you in advance.
August 31, 2014
Rated 3 out of 5 by David1959 Misleading Promotion
Hotel is large and wll appointed if lacking in public spaces (1 Restaurant, 1 Lobby Bar). I booked a prepaid promotion for an upgraded room with 50 euro per day hotel credit - sounded great. Plus as SPG expected an additional upgrrade. At check-in I had to bring to their attention the promotion - this seemed troubling and made the check-in process very lengthy as they clicked away on keyboard for several mintues. Was told I was upgraded to "Grand" King, but room was interior room looking into light shaft. I asked for another room, a different front desk staff member escorted me and asked if the room (415) was acceptable. At first glance is seemed very nice. It was not until going to bed that I realized the bed was on a wall shared with elevator shaft - and listened to elevator all night, as the prospect of re-packing and moving seem more frustrating then tryint to sleep. Hotel staff know perfectly well that this room and headboard are located directly next to an elevator and should advise if this would be an issue. They seem reluctant to provide anything but the lowest class of room based on the price I paid vs. the promotion language - misleading at best. Bar and restaiurant staff were friendly and professional. No doorman visable throughout stay to help with taxi, etc.... At check-out I had to remind them of promotin and have bill adjujsted to reflect the daily credit. I enjoyed my stay in Milan, but certainly did not feel valued as a customer and/or SPG Gold member.
January 5, 2012
Rated 5 out of 5 by HLJMA wonderful, luxurious hotel
an absolutely wonderful, elegant, luxurious hotel with a friendly, helpful staff.special shout out to Moustafa .at the front desk, and Giovanni, the concierge for their help and welcome, perhaps the most luxurious hotel in which I have ever stayed, but the price was very reasonable (we used a combination of SPG points and cash). Good location, about a 10 – 15 minute walk to the very center of Milan, close to the train station. As we were there on a holiday, the ride to Linate airport took all of about 15 minutes. would be pleased to stay there again!
August 18, 2014
Rated 2 out of 5 by Discerning18 An unsatisfactory approach to service
My initial reception was unfriendly and un responsive until I reminded the man at reception that I was a Platinum member and entitled to certain privileges. I complained about the air conditioning in the room which was extremely noisy but nothing was done about it. There was also considerable noise in the room from work being carried out in the hotel which I also mentioned. I would have expected my room to be changed but it was not. People I was with who had another room had a part of the toilet fall on them and nothing was done about it.
An empty bottle of wine, wine bucket and dirty glasses were left in my room throughout the whole stay.
August 12, 2012
Rated 2 out of 5 by JerBerg Craziest E-mail Policy I Have Ever Come Across
The hotel is fine... your basic, boring business hotel. It's nothing special, but I would never recommend it to anyone. There is a massive instruction page in the room of how to connect to the internet (which was actually no problem at all), and at the very end, an e-mail disclaimer:
The in-room Internet connection is provided by Quadriga: any outgoing communication would have as a reference this provider and not the actual author of the e-mail. Italian antiterrorism law does therefore not authorize us to provide this type of outgoing mail service on the in-room connection.
Bottom line, you can get and read your e-mails, but you can't respond. This is a slight problem for most business travelers, and certainly a reason to stay elsewhere.
January 16, 2012