Rated 5 out of 5 by misswilson solo traveler delight
I just spent four days here as part of my first vacation in five years. After plans with friends fell through, I still had my ticket to Cancun and did hours of research on where to stay solo. I wanted to relax and take in the ocean, but also do some exploring.
The Westin Lagunamar was absolutely perfect. Even though the weather was less than ideal, the hotel's property -- with an infinity pool overlooking the crystal ocean, complete with a swim-up bar -- is breathtaking. Clouds or a little rain don't matter when you're here.
Upon arrival, I was upgraded from a studio to a villa, a wonderful surprise. And two bartenders, both named Jorge, made my trip even more memorable with great service
Thank you so much! I want to comeback every year now.
July 6, 2013
Rated 5 out of 5 by HookemHorns85 A great resort experience
Our family spent a week at this resort for Christmas. The facility, food, pools, beach, overall level of service and friendliness....all were really excellent. A special commendation for our concierge Alicia who gave truly excellent advice....listening for what we wanted and giving great recommendations around the Zona Hotelera, Cancun downtown, Isla Mujeres, and the hotel property itself. Our meals at the hotel were also good, meeting or exceeding expectations.
December 31, 2013
Rated 5 out of 5 by Mary86 Will definitely be going back.
My husband and I had a great time. The hotel was very clean and the staff was very helpful and friendly. Fantastic Stay, however, the internet was not working our whole stay and the staff pushed massages too hard while at the pool. We were approached by 3 employees suggesting a massage within a two-hour time frame at the pool. We will definitely be going back because the hotel offered everything you would want. The beach access was perfect and the amenities were plentiful. A later check-out would be preferred. Our check-out was at 10:00.
June 19, 2013
Rated 5 out of 5 by Jan101 Wonderful Resort - Excellent Location - Highly Recommend
We had a truly fantastic holiday and could not find fault with a single thing apart from perhaps the poor wi-fi signal.
A very special mention to Judita our Concierge who was extremely welcoming and very helpful and also Valerie who took some great photos which were a lovely memento to our holiday. In fact all the staff were very professional and friendly, nothing was too much trouble. Also a nice touch that when you gave your room number at the restaurants they looked you up and addressed you by your name.
The rooms are very comfortable and spacious with everything you need and kept very clean.
We did 2 fantastic trips one to Isla Mujeres to swim with dolphins and the other to Chichen Itza which we would highly recommend.
Would love to return again sometime!!
August 4, 2013
Rated 3 out of 5 by brownie Average at best...
We arrived at the airport and finding the hotel shuttle was impossible with TONS of car services waving their signs. Finally someone helped us find the correct person. There was a sign for Starwood Gold and Platinum members to check-in at the resort but no one staffed the desk. I am a 5 Star Elite with Starwood and also a Platinum Member of SPG and we were given the handicapped room! We had a 2 bedroom lock-off and both sides were handicapped accessible. First of all, the rooms are poorly designed. There are plenty of decorations but there is no place to put your luggage! The closets are narrow and the drawers are limited. I asked to switch rooms but there were none available. They told me to call the next day. When I called they said they would call me back in 2 mins. After 30 mins. no phone call. I even complained to the concierge and the salesperson who was so willing to sell me an additional time share but no one went out of their way to change our rooms. Needless to say we spent the week in the handicapped room, The view was great from our room.... the beach is wonderful. People claim their chairs early in the morning and it is hard to get those premium spots and they remain vacant most of the day. The signs say after 1 hour they will remove their stuff... never saw that happen. The food is average at the hotel restaurants and the drinks seem to be watered. If you want a quiet, relaxing time at the pool and beach then this is the place. Just bring lots of pesos... you will need them!
March 24, 2013
Rated 5 out of 5 by MatB11 Great Experiences WESTIN outstanding location
I booked throughg a getaway 2012 and 2013 and will be returning 2014. Both times the villa assignments were great all ocean front rooms. Pools exceptional, beach location great, most attentive to needs. Angel was the concierge for both of our vactions and is most personnalbe. We also had others who filled in when he was not available. The feeling of home, washer and dryers allows you to pack lighter. It rained but it was still great and looking forward to our return in May 2014
July 24, 2013
Rated 1 out of 5 by Ndplatinum Did not meet expectations
Internet was almost unusable. Staff was not very prompt and always used high season as an excuse. Even the children's activities never started on time and small children were left standing in the sun for a long period. There was a lot of miscommunication amongst staff for any requests made. I donor plan to use this property again.
December 30, 2013
Rated 5 out of 5 by Karen237 February 2013 Trip
My wife and I were skeptical about booking our trip to Cancun but decided to give it a try. The Westin Lagunamar Ocean Resort was fabulous. Now, we have traveled quite a bit recently; Aruba, St. John. St, Thomas, St. Kitts, Puerto Rico, etc... The Westin Resort was one of our favorites to date. The location is ideal for shopping, eating, or just seeing other hotels. We have recommended it to ALL of our friends and will book another return trip soon.
May 6, 2013
Rated 5 out of 5 by FamilyofFiveLongislandNY Fantastic Vacation, First time in Cancun
This was out first family vacation in Cancun and we were very impressed with the Westin Lagunamar. The pool was awesome and the beach was even better.
Our concierge, Angel, was great. He contacted us before our trip and made sure we had transportation arranged and gave us details about getting through the airport then helped us arrange all of our excursions for the week. Mucho Gracias!
The rooms are well appointed and clean with fantastic views. It rained quite a bit on our trip but we still managed to accomplish what we wanted to.
The location is also great being right on the beach and within walking distance of shopping and restaurants.
The WiFi was spotty at times in the room but we just used the computer in the business center when needed.
We would definitely stay at Lagunamar again and would highly recommend it to others.
Thank you SPG!
July 7, 2013
Rated 5 out of 5 by Micky007 great anniversary
My wife and I just returned from our 8 night stay at Lagunamar resort. Accommodations were excellent, the staff was fantastic. Bar and food prices were very high but in line with the hotel zone prices. The Isla mall across the street has a wide variety of restaurants and shopping that is easier on your wallet. WE had a great time and a great anniversary at the Westin Lagunamar
September 7, 2013
Rated 5 out of 5 by Sweepinguy one nighter
We flew into Cancun before our drive to Merida, so we were only here one night. Hotel was classy, very well maintained and staff was very good. I would recommend to anyone. Food in the restaurants is priced like Canada but not too bad. Very large buffett including coffee was 25. Not cheap but you are in paradise so you can expect it a bit. View was gorgeous and nice pools.
September 8, 2013
Rated 5 out of 5 by Daniel13 Staff helpful
Our concierge was Violetta, as in previous visits. She was wonderful and warm.
The maids were also very nice.
The towel person, Francois, we also very helpful when we lost a baby's swimsuit - he looks thru ALL the towels in the bin; no suit.
A wonderful stay, and a wonderful place for our grandkids. We plan to return.
December 28, 2013
Rated 2 out of 5 by Anthoony2 Lied To
The one reason I chose to try at this Westin was that they advertised a heated pool in Novenber. I even went so far as to call them before I booked in October and was told they were already heating their pools.
I was very disappointed the pools were not heated, I'm not even sure they have heating equipm,ent to heat the pools.
Only a hand full of guest dare enter the pools and the ocean was warmer than the pools. VERY ANGRY ABOUT THE LIE!
November 9, 2012
Rated 5 out of 5 by PATREE excellent resort
MY FAMILY AND I TRAVELED TO THE WESTIN LAGUNAMAR 7.27 TO 8.3 13 FOR OUR FAMILY VACATION. THIS WAS OUR FIRST TIME TO MEXICO AND TRADED OUR TIMESHARE TO COME TO CANCUN. IM SO GLAD WE DID AND WAS VERY HAPPY WITH THE RESORT, 2 BEDROOM LOCK OFF AND THE GREAT POOLS AND BEACH. THE STAFF WAS AMAZING AND RESORT WAS VERY CLEAN. WE HOPE TO COME BACK AGAIN IN THE NEAR FUTURE.
August 18, 2013
Rated 2 out of 5 by akamai The bedding was damp and had bad ordor
I've stayed 3 different hotels in Cancun in this trip, from low to high level, and westin was the worst one.
The staffs were nice but the room condition was bad.
1. The bedding was damp and had bad ordor. It was the same for two nights I stayed althoug with house keeping. The worst bed sheets I've ever had so far.
2. The bath tub was great but the drain stopper was not working. I did not want to call service as I already call for the safety deposit box earlier so did not complain. Just used with waters on.
Due to the damp bedding, I don't want to recommend this hotel.
December 4, 2013
Rated 2 out of 5 by Ductamba Westin experience
Location of the hotel is great. The sevice is mediocre. Pool Bar service needs lot to be desired. Toilets need serious upgrade. Phone service average at best, staff do not know the answer to common questions. Grills did not work. TV all in Spanish, need choice of English channels. Not pleased, would not stay at this hotel again. Below standard for 3 star elete.
July 6, 2013
Rated 5 out of 5 Perfect for families
Our family with 8 and 10 year olds stayed for a week on free nights. From the moment we pulled up to the turquoise waters viewable from the lobby our family enjoyed all aspect of this hotel. The conceirge service was top-notch and they didn't push the ownership tour too much. The beach was great and swimmable by our kids. The pools were perfect and offered enough variety. The Kids Club provided a nice diversion with kid care and family games games like basketball, ping pong and minigolf.
The location was very convenient on the bus line to downtown and other attractions. Right across the street from mall with restaurants, market, gelato, etc.
The wifi was better than I expected from the previous reviewers. The kitchen was fully stocked with accessories and supplies. Washer/dryer very useful.
I would definitely want to return to this property either as a destination or as a home base for exploring the area.
April 21, 2013
Rated 4 out of 5 by Chloe94 Great property but service needs improvement
We are owners at two Starwood properties and this was the first time staying at this one. The resort is gorgeous, rooms were very nice/clean, and the food was well above average (although we ate at restaurants outside the resort mostly). The day trip arranged by the concierge to Chichen Itza was excellent, as was our night out to Coco Bongo (one of the staff even accompanied us for the first part of the night to make sure we got VIP service). Our only complaint was that some of the front desk were not very helpful. I had borrowed a book from their library and on our way out (we were rushing to catch a taxi to the airport), I asked one of the staff if I could leave the book with her. She said: "You have to return it yourself." My jaw dropped. I told her that we were rushing to the airport and would she mind returning it? She reluctantly agreed. This was unfortunately not a nice way to leave the resort on the last day of our vacation!
April 9, 2013
Rated 5 out of 5 by 1mavschick The kindest people you will ever meet...
We just got back from this hotel and it was the best vacation we have had in a long time. The staff was more than friendly, our waiters always called us by name and took great care in serving us, and our concierge was fantastic and helped us plan everything we wanted to do (and gave us tips on restaurants off the property - even though we never ate at a restaurant our of the hotel).
The spa facilities are beautiful and we had such an amazing service. It was super clean, very relaxing, and the staff again was more than helpful in your time there.
Our waiter Roberto in Oceano quickly learned what we liked to eat, he gave us tips on what to do, and he had the band come sing for us (which was amazing).
Also they have an awesome photography hut by the smaller pool. The session was free and I only paid for the pictures I wanted. And they were extremely beautiful and professional pictures. They are without a doubt the best pictures that could have been taken of me on the beach.
And we cannot wait to go back!
July 24, 2013
Rated 5 out of 5 by mike7248 this hotel great for a family vacation it has everything you need
I had a great time with my family at this hotel, my kids enjoyed the swimming pool the beach by the hotel, the staff was real helpful and the rooms ware perfect with a nice view to pool and ocean views.
August 25, 2013
Rated 3 out of 5 by Bill great location, bad at meeting needs
the friendlyness of the staff left a lot to look forward to, We are used to SPG treatment that is great.
we felt we were not welcome at the resort, after we complained we started receiving better treatment as we are acostume from SPG hotel, it was a shame that it was our last day, when it got better.
April 26, 2013
Rated 3 out of 5 by celso123 Great Hotel but lack of Safety in the country
I was pleased with the overall experience but the only issue that I raised to the hotel is the security of their guests in Cancun.
I brought to the hotel staff that I was stopped by Municipal Tourist Police and I was asked for money to let me go otherwise they would take my drivers licence or the plates of the car due to speeding where I was never told the speed that I was supposed to have broken. The Corruption in the tourist area is just unacceptable. I will be staying at the Hotel but not in Mexico.
June 24, 2012
Rated 3 out of 5 by vince1660 lots of walking
We had a suite in the 11 building. I was somewhat underwhelmed. We had just stayed at another hotel in Cancun at another hotel and maybe we were spoiled. There was no ice available in our building. I had to walk probably 1/2 mile or so round trip to get a bucket of ice at the swimming pool bar. The room was small. No pay per view movies available. A very small dvd selection at the convenience store. That being said, everyone was nice and helpful, the room was clean and in very good condition.
December 13, 2013
Rated 5 out of 5 by RICHNDOR01 BREATH TAKING VIEWS
HAD A WONDERFUL TIME WITH MY FAMILY AND FRIENDS. I CAN'T WAIT TO GO BACK FOR A VISIT.
EVERY ROOM HAS AN AMAZING VIEW.
THE STAFF WAS FRIENDLY AND HELPFUL.
I HIGHLY RECOMMEND THIS RESORT!
July 28, 2013
Rated 5 out of 5 by Peony012 Best service
This hotel has the best employees ever!!!
The pool is amazing!!!!!!
August 25, 2013
Rated 5 out of 5 by Dave Lagunamar 3/2013
Our third time in Cancun; first at this hotel. Exceeded expectations and we would go here again. The room itself, the grounds, the staff, and even the elevator music were top notch. You will be glad you stayed here!
March 11, 2013
Rated 5 out of 5 by Navigator Great Family Hotel
The most awesome location by the ocean front and also walking distance from malls and other attractions, Wonderful service and a very helpful hotel staff makes it a perfect family resort.
May 22, 2013
Rated 5 out of 5 by Phas09 Top Notch
Very clean and well maintained, staff very helpful and friendly, beach beautiful, food not bad, looking forward to another trip.
May 21, 2013
Rated 5 out of 5 by EMB96 This hotel has great features, very good hotel
This hotel has great features, very good hotel
July 13, 2013
Rated 5 out of 5 by Nicole33 celebrated my birthday
My first time in Cancun to celebrate my Birthday and I couldn't have picked a better resort than The Westin Lagunamar. I had an amazing time. I received exceptional service from Omar in Guest Services and Angelica in The Heavenly Spa was amazing when I received my hot stone massage, the entire staff was wonderful. The rooms are beautiful and clean with the Ocean view, onsite restaurant, sports bar, fire pit and grills and a shopping mall across the street with plenty of stores, restaurants and cinema. This property is awesome and makes you feel at home. I definitely recommend this resort for your stay in Cancun. I'm looking forward to my next vacation.
September 12, 2013