The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.4 out of 5 by 448 reviewers.
Rated 1 out of 5 by Excellent place The Westin exceeded all my expectations, the facilities, the staff, the food, the service was second to none. Everyone is so friendly and pleasant and they really really really want you to have a great time and enjoy your stay. It was honestly excellent, I would certainly recommend this and will definitely go back there. April 18, 2016
Rated 5 out of 5 by Awesome resort Such a beautiful resort with excellent service from staff and concierge service . April 18, 2016
Rated 5 out of 5 by Excellent Vacation This hotel was just perfect for our week long holiday in Cancun - the premium villa was beautifully appointed with great views of the ocean - the hotel up to usual Westin standards and whilst your SPG status does not apply (i.e. no late checkout or upgrades etc), they still recognise your loyalty to the Starwood brand - what makes this hotel excellent is the hotel staff - more specifically for us the friendliness of the pool bar tenders (Jorge and Marcos) who get to know your names, room number and what you like to drink and provided an A+ service every single day Great experience. April 18, 2016
Rated 5 out of 5 by Wonderful 4 days We were here for our 27th wedding anniversary. The view was absolutely marvelous and the staff was awesome. The bed was very comfortable and the bathroom was wonderful. My wife especially loved the tub powerful jets and the view from the tub was awesome. You're able to slide open the door to see the ocean from the tub. Really the only downfall was we had an adjoining room and the kid next door was very loud sounded like they were in our room. That was pretty bothersome needs better sound proofing. Thanks for a wonderful time we will be back for sure. One last thing since you have your own transportation help guest out better with a ride to and from the airport. Cost is way to expensive should be free. I could see paying 10 dollars a family. But having to pay I think it was 45 for a fifteen minute ride ludicrous. Duna staff and food awesome. April 18, 2016
Rated 5 out of 5 by Service levels and amenities beyond compare We stay at this resort typically twice a year and will include specific holidays in our travel plans. We have always had a fantastic experience. We have become close to several members of the staff and feel as if they are our children! We never fail to tell any and all that this is truly our second home! Chef Luis prepares fantastic, amazing meals. Great addition to the resort! Abraham goes out of his way to always make our visits special. The spa is an exceptional experience. Ask for Gerardo or Carlos! We love the culture! Armando and Felipe are world class in libation preparation! April 16, 2016
Rated 5 out of 5 by Wedding Anniversary and Birthday - The Allens Excellent service, immaculate hotel and beautiful pools and ocean views. The front desk staff was wonderful and attentive to our every need. the staff decorated our room with balloons and a lovely cake for my birthday! Thank you front desk staff, Farina and Claudia especially and the concierge gentleman! April 12, 2016
Rated 5 out of 5 by Family Springbreak Vacay I needed two rooms (parents, kids) but when i book in January there was only 1 room remaining. I kept checking and was able to get a 2nd room but it was not available until our 2nd night. This was fine with me. I contacted Starwood and asked if they could somehow get the kids room close to us and were told that they would try. Checked in early friday morning and beat the crowd. We immediately put on the swimsuits and headed to the beautiful pools. Alejandro took very good care of us at poolside. I instructed him to speak to my 18yo in Spanish only. He complied and those two had a good time conversing. Beach was great, water was warm. Love the rooms, always have. It's great that you don't have to eat out 4 meals and day. I enjoy cooking breakfast for the family and the convenience store at the resort has everything you need. The second day #2 room was ready and they were able to put the kids right next door to us, no common door and that was okay. Now my wife didn't have to worry about the logistics of the kids being in another building. We had Alejandro and Gonsalvo taking care of us at poolside and they did a great job (they remember to speak to the young one in Spanish only, he took 6 years in school so might as well use it). They were always around when we needed something to eat or drink. My wife and I got stuck in an elevator that goes from the lobby to the convenience store area. A cable snapped as the door was closing, so the doors wouldn't open. I pushed the talk button and the gentleman on the other side assured us we would be out soon. We continued to go up/down in the elevator as other guests were still attempting to get on. Long story short, we were off the elevator in about 10-15 minutes. Thank you to the mystery voice on the other end of the call button, you had a very calming demeanor in our stressful situation. When i needed something from room service, they responded in about 10 minutes (very quick for a resort that size). You can't beat the location of the resort. When we've stayed on the Rivera Maya, we have always felt confined to the resort. At the Westin Lagunamar, excellent restaurants are all around within walking distance. The kids really enjoyed taking the bus, no need for a taxi and the rate is super cheap to ride. The bus stops directly in front of the resort. Pools are spectacular and clean. Drinking age is 18 and my son was taking full advantage. When i couldn't find him, i knew he'd be at the edge of the infinity pool, looking at the ocean, with a beer in his hand. This was the 2nd time there for my wife and me and it won't be the last... April 11, 2016
Rated 5 out of 5 by Great time in our first visit to Mexico We'd spent the last six years while the kids were young going to the Vistana Villages in Orlando and needed a change now that the youngest was six. I didn't really know what to expect. All I'd really heard about Cancun was it's spring break reputation and the pictures on the hotel website I don't think do the place justice, so probably went in with a little bit lower expectations. In just about every aspect they were exceeded. We had a great time. The hotel is gorgeous - the pictures on the website really don't do it justice. The pools are great, the beach and water are amazing. The hotel zone was way nicer than I expected it to be. The staff all super friendly. Two pools, one of which is an infinity pool, a slide of for the kids, chairs out on the beach. The biggest surprise was the quality of the food. We had dinner twice in Oceana the first few nights and it was great. Free breakfast buffet for two if you're platinum which was also good. We didn't get the free upgrade to the one bedroom, but they were pretty busy, so ended up paying $100 (discounted from $150 they said) a night to get the one bed. When it was ready we found out they moved us up from the 3rd floor to the 6th floor for a better room. That was the only disconnect from when I called before - they said the upgrade was free if a room was available. it was, but we ended up paying the $100. Still worth it though for the extra space. other things - there is a good grocery store out the hotel to the left in the mall on the 2nd floor - Soriano. Cheap prices, locals shop there. Take the bus for 10.5 pesos. The mall across the street was overpriced it seemed to me. We did the dolphin discovery tour on Isla Mujeres which was amazing, rented a car and drove to Chitzen Itza and Tulum (drive to Tulum is way busier). Good restaurants outside the hotel - Blue Gecko, Fish Fritanga and Madonnna were what we tried. all pretty good, loved the atmosphere there. Take the bus when you can - you can just flag one down anywhere on the street. heard the spa was very good from others but we never went. The thai place in the mall was also recommended as good but never made it. loved this place! April 10, 2016
  • 2016-04-30 T08:44:56.466-05:00
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