Rated 4 out of 5 by Jpsafety Hotel construction
We went to Duma for lunch and two workers were doing demolition right outside the door right at lunch time making a very irritating old noises. Not a good experience .also all during Wednesday they were using a jackhammer which could be heard through out the area which did not allow us to enjoy the balcony at our villa. Also the hot tub kept breaking down on our side of the pool and most ot the time only one worked out of three.
November 20, 2014
Rated 3 out of 5 by ec06jsb Time share property
Property is a time share, no real resort character, no bars or restaurants (apart from a characterless sports bar and a pool/ breafast eatery). No water in rooms, platinum member, but was given smallest room even though the resort wasn't full. Beach and location are great, opposite a mall. Needs to build a bar and proper restaurants
November 12, 2014
Rated 4 out of 5 by sungirl Love the view
This hotel is a Starwood Vacation Ownership. It is not quite like staying at other Westin Hotels. We bought time at this resort and are always very happy with our stay. The living room and kitchen are spacious as is the bathroom. Almost all rooms we have stayed in, in the last 5 years, have had great ocean views even if there is some pool and resort view with it. We have stayed in the studio and like it too. The staff is very friendly and attentive. Check-in can be slow but that is mainly due to guests asking and receiving a lot of information. I think the groceries in their little store are priced accordingly and offer a good variety. We always travel with a few sundries, coffee and round filters, but the coffee pot does come with a rinseable detached filter. The outside grills next to the pool are nice for those that want to cook in. Overall, this is a great resort.
November 18, 2014
Rated 5 out of 5 by Rebel53 Oct 31 - Nov 07, 2014 Review
Check-in and concierge staff provided excellent service. Our concierge Lucio provided fantastic restaurant recommendations.
A couple of nits about the accommodations - the flat screen TVs in the rooms need to be updated. The TVs are not HD and there are no HDMI connections on the TVs. Could not get the DVD player to read media from the USB port. The hardwired ethernet port was not active.
November 10, 2014
Rated 5 out of 5 by beejay77 Excellent hotel and location.
This is our second visit to Lagunamar and we have enjoyed the hotel each time. Staff is very well trained and attentive to our needs. Our concierge, Delfina was especially helpful and made our stay very enjoyable. The only negative area is your restaurants. Don't think they are up to normal Westin standards. Keep up the excellent service- we hope to return soon.
November 26, 2014
Rated 1 out of 5 by Sage2014 Not a great experience
Really a bad visit for me and my girlfriend while on vacation.
1). Expressly told us they would not honor my SPG gold status during our stay. Thus, no ability to upgrade room and no 4pm late checkout.
2). Although indicated by phone that we would be allowed to checkout at noon, later Locked us out of our room at 11am and failed to send someone to let us in after several calls. We ended up going to front desk to get re keyed, but were late for our transit due to the mixup.
3). Service staff ignore the due not disturb sign and continued to buzz door while we were sleeping.
4). Really ignored our request for a specific room with a view of the ocean. I understand that they have a lot of construction going on, but it is offseason and they made no real effort to explain why we had no choice.
October 14, 2014
Rated 5 out of 5 by Maviq Vacation Stay
We have used this hotel twice, and we had a very comfortable, easy and very enjoyable stay every time. The Staff was outstanding, friendly and very prompt in taking care of our needs, The pools were very clean and pleasant to be at. The concierges were on the money. We had a great time. We will return again.
November 24, 2014
Rated 1 out of 5 by rock1234 not cleaning rooms
I am still here and right they skip cleaning your room even after you call them and the say they will send someone, as spme previous reviews said.
November 22, 2014