Rated 5 out of 5 by silver65 Excellent resort
Great rooms, friendly staff, great location! The infinity pools were incredible, the resort had pools for mom and dad plus pools for my little ones yrs 1 and 8.
August 20, 2016
Rated 5 out of 5 by Gagut This hotel is awesome
The location of the hotel is perfect. The hotel is in perfect conditions. Excellent food, beverages and service. Very comfortable vacations!
August 15, 2016
Rated 5 out of 5 by Fabulous50 Beautiful Resort
This resort was more than expected. Beautiful grounds and excellent location right across from the mall and aquaruim. The room was nice and comfortable. The staff was super friendly. I cant wait to go again.
August 14, 2016
Rated 5 out of 5 by Thegirl1965 Family Vacation - #Cancun2016
Westin Lagunamar exceeded our expectation in room accommodations, resort amenities and location. We stayed in a Studio Villa room which was extremely comfortable for two people. Each villa has a kitchenette with a nice size refrigerator and dishwasher as well as a washer / dryer. All of the comforts of home. The layout of the resort is extremely easy to navigate. The infinitely pool overlooking the beautiful beach is breathtaking. The resort is clean and comfortable. My only recommendation is for teenage activities in the evening. The kids club is only open until 5 pm. So, teenagers are not able to get access to the ping pong table, miniature golf course or any games for the evening hours (which is the best time for those activities).
August 12, 2016
Rated 5 out of 5 by Linda83 Perfect getaway
Our expectations were exceeded! We had a truly wonderful experience. Everyone we came in contact with had a smile on their face and wanted to make sure we were having a great time. Thank you so much! We will definitely return.
August 11, 2016
Rated 5 out of 5 by Cynthia16 Great Stay, Great Staff
We enjoyed 7 days in a 2 bedroom unit (1 bedroom connected to a studio villa). Loved the location. The pool area (2nd pool) was the best - quiet and always enough chairs. We loved the staff at Westin Lagunamar - Miguel at the pool bar, Abriel at check in, Henry in Duna sportsbar, Sebastian and Karla at SPG concierge, plus so many others. We found all the staff here to be superb and very friendly. Would stay here again.
August 9, 2016
Rated 5 out of 5 by Res4cue 5th Anniversary
My wife and I celebrated our honeymoon in Cancun 5 years ago. We promised that we would return for our 5th anniversary. We are Westin owners and booked a studio. We arrived a little earlier than the 4 o'clock check in, but it wasn't a problem and were were up to our ocean view villa. The room was wonderfully decorated with balloons and special chocolates and roses by the concierge. My wife and I were blessed. Unfortunately then it started. The family next door was absolutely out of control yelling and their kids screaming and bouncing balls against the wall... it was insane! We called the front desk and they immediately sent security. The family did not respect or abide by what security asked them. The next morning was more of the same. We sought the assistance of Gusseppi the front dest manager. He asked us to pack up our room and within a few hours we were moved into a beautiful ocean front studio villa in a different building. He was a true manager. From that point on the vacation was second to none. The staff at the concierge were awesome and helped accommodate our fickle and whimsical plans. Ivette, Carla and Paulina worked so diligently booking and canceling and rebooking all week. They were the best. We scuba dived for 3 days with Scuba Cancun (highly recommended!!! Thank you Carla!) then we cancelled all the rest of our plans and just hung out by the pool for the rest of the week. I pray that the hotel does something about the children swimming around in the swim up bar area. First, it is not appropriate for little kids to be where adults are getting drunk and disorderly and dropping "f bombs". Second, it's not cool getting splashed while eating and having adult conversations. With that said, Felipe at the Duna pool bar is awesome. The restaurants are good and not too expensive. Steak night was nice (except for the little kid running all over the place) .... side note.... PARENTS PLEASE CONTROL YOUR KIDS WHEN IN A RESTAURANT. IM SURE THEY ARE SWEET. BUT I DONT WANT TO DEAL WITH YOUR KIDS WHILE I AM EATING A ROMANTIC DINNER WITH MY WIFE. IF YOU WANT A PLACE TO TURN YOUR KIDS LOOSE, GO TO MCDONALDS! I wish restaurants would deal with this growing issue. Moving on. The beach is gorgeous. The pool is immaculate. The staff is top notch. Even when we did our "owner update", it was no pressure and they took "no" for an answer the first time. We had a wonderful trip and wouldn't even consider going anywhere else next time we go to Cancun.
August 7, 2016
Rated 5 out of 5 by MrsKSC Why did it take so long for us to come here?
We have been timeshare owners for years at the Westin Lagunamar in Cancun but haven't been to this site until this year. Maybe one of the reasons was because we didn't know what to expect or if we'd get the same Westin quality we've experienced at other venues...so this time we figured, "Why not? We should visit where we actually own!" Now, both my husband and I are kicking ourselves for not making the trip out here sooner.
The property location is extremely beautiful, well-kept, right on the ocean, and everyone--I mean everyone--is so warm and caring. This hotel is great for families and should you need help with anything--from finding excursions, where to go to eat, how to ride the bus to get anywhere (hehe), more room amenities, whatever--they are always there to help. Even when we walk the hotel property, someone is always saying "Good morning, good afternoon, good evening, or hi" in Spanish. It's just a nice perk to get a smile and hello!
The infinity pool area is so beautifully amazing! They have a swim up bar and from 3-4pm (happy hour), certain drinks are buy one/get one free. The bartenders were so gracious, nice, and kept it flowing. Our kids always got smoothies and they even made the kids feel special with a big hello.
Many times we ordered poolside and food was relatively fast and pretty good. We also ate at 3 restaurants onsite: Oceana, Viento, and Duna and didn't have any problems. I read someone thought Duna took a while to serve. For us, I can't say we had issues--food time was fast so maybe we were lucky. Oceana breakfast buffet and mexican buffet were delicious, Viento had pizzas from a brick oven for the kids when they needed a snack. Duna was great for a quick snack and drink.
We also used some of the onsite services. The whole family took photos with Take It Photo and the pictures tuned out really good! We have teenagers and a 4 year old so getting smiles or anything decent is pretty impossible, but Clyo, our photog, did a great job making pics that were classic (ie we're all posed and looking) to more creative and whimsical (we're laughing or running on the beach or jumping). The pics are pricey though--you pay PER photo and you do get discounts the more photos you buy. We definitely bought quite a bunch.
My daughters went to the artisan by the pool area to get their hair braided. She's located next to other vendors selling pottery, jewelry, etc. Her prices were comparable to other braiders on the beach but what I liked about her was she used a NEW comb for every customer (very clean) and she Purell'd her hands every time. Her station was also very clean, neat, and relaxed.
We went all over Cancun and enjoyed what the area had to offer... so it was just great to come back to a hotel that has beautiful, ocean view accommodations and amenities. Definitely booking another stay here again soon.
August 3, 2016