Rated 3 out of 5 Stay at Westin Princeville
This place was OK, but it's not a Westin hotel. It's important to understand before you go that this is a time-share property with a Westin name, so you will not receive resort type amenities-- maid service came once in our five day stay (and just restocked towels and made the bed - that's it. They left dirty towels on the floor and coffee cups on the table, etc. -- there is an option to waive maid service and I might as well have), there's no real room service or spa to speak of. The on-site restaurant is only ok, and is not open for breakfast (and closes at 8pm.)
We got a great deal through SPG, which made it worth it to us, but again: time-share property. Prepare to spend 2.5 hours being sold to, and even at check in we had to deal with a bait and switch. (At check in we were asked if we wanted to upgrade to a one bedroom. It took literally an hour of back and forth with various people to understand exactly what the upgrade would cost, what type of room we were actually booked for, and more sales pitches. Not exactly how you want to check in for your vacation after a long flight!) We did end up upgrading, but mostly due to fatigue at that point - it seemed the easiest way to actually check in and stop the sales process. (The one bedroom was fine. The studio we originally booked would probably have been fine, too.)
The property is new and well maintained, but I found the bathrooms to be a bit basic, again, just not high quality resort caliber.
The pools were great and if you have young kids I think this place is perfect. The kid pool is great and the grounds are nice and kid-friendly, and the convenience of a kitchen with young kids is great. But it's not a four-star resort. It's a time share, and the service reflects that.
May 17, 2013
Rated 5 out of 5 by RBfield Lush Green Location
Stayed in both a 1 bedroom and a Studio while here. They were nice sized rooms. Door jams could stand to be painted. Great feature to have access to the beach at St. Regis as there is no on site beach access.
May 15, 2013
Rated 4 out of 5 by moon82665 Nice place. I could run it better. You hiring?
Overall our stay was very good. However, the staff is too focused on dailly chores and could use some common sense. The bbqs are overcleaned. We saw a pair of sandals left under the breakfast tables for four days. Probably still there today. Check in process takes forever. Concierge service is not in tune with the hotel. Some people just want to get inthere room quickly without the sales pitch.
May 13, 2013
Rated 5 out of 5 by Scotch Great resort
We had a wonderful time at the Westin. Lovely resort with a great staff.
May 9, 2013
Rated 5 out of 5 by Autumn25 The best hotel ever!!!!!
This hotel greatly exceeded my expectations!!! We stayed there for a week for our honeymoon and everything went perfect! The grounds are emaculate and the housekeeping does a great job! The rooms are like a luxury apartment inside! Also Leila at the front desk was great and went above and beyond to make our stay the best ever!! We will be back!
May 4, 2013
Rated 4 out of 5 by Cece53 THe Westin Princeville
I have never gone wrong with Westins, this property has a great staff that caters to you every need. The beds are extremly comfortable and it was great to have a kitchen and a washer/dryer. The only negative we encounter was the last night we had someone new move in above us and they were pretty load, so we could hear a lot of banging around and moving of chairs. Also, I thought the workout room would be bigger and have better equipment. It needs an upgrade.
April 30, 2013
Rated 4 out of 5 by cjac19 Beautiful Location
This location is beautiful! They have several nice pools, at least one of them overlooking the ocean, and great hot tubs as well. The food and ambiance at Nanea was wonderful, but the service was definitely lacking.
May 2, 2013
Rated 5 out of 5 by MtnViewFamily Exceptional Vacation!
My family and I stayed here for a total of 10 days in June and it was FANTASTIC!
Let me say that I expected all amenities and service to be good because it's a Westin, but the service was outstanding in every single respect. Each person that we came across exceeded expectations from the front desk, to bell hops, restaurant staff, and even security.
I really don't understand the reviews of some of the people on here. Perhaps the hotel is simply responding to these complaints. Regardless of the reason our stay was so much more than we expected that we will be back here in a heartbeat.
Here are some details. First off, as we drove up the friendly staff was already chatting it up with my 2 year old boy because his window was open and he was cracking up and I hadn't even turned off the car. The bell men were fully prepared to hep us with our luggage as well as the groceries we bought from Costco. They had plastic bins to carry all the food with ease and were careful to handle everything carefully like the eggs =).
Front Desk & Rooms
Next, the reception was extraordinarily friendly and upgraded us to a full 1 bedroom from our reserved studio unit. They even gave us a choice of locations. Now, some people mentioned views of parking lots. Sure, there are some rooms in which you can see some cars but they fail to mention the breathtaking views of the mountains that are right behind the cars. Moreover, as far as I can tell most 2nd or 3rd story rooms will have some sort of mountain and ocean view even though the site says that no room has an ocean view. In either case, if there is anything wrong with your room a quick phone call and the staff are more than prepared to address your concern even if that means a room change.
One more thing about the rooms. They are immaculate! Seriously, they are very well done with full kitchens (in the 1 bedrooms), a living area, a luxurious bathroom, and a great bedroom with the Heavenly Bed experience.
Let me also say that the pools are gorgeous! One person commented on "ugly" pools. Not sure what that person was talking about because all of the pools (heck, the entire property) is beautiful and extraordinarily well kept. The chairs and cushions are great. None were dirty. Basically, it's what you might expect from a Westin.
Westin Express Service
Most nights we cooked our meals and called their "Express Service," which is like an on call concierge for everything you might need, and they were exceptionally helpful. We requested a rice cooker and a couple of other items which they sent up to us. They would even follow up with a phone call to make sure that we received the items requested. Very, very thorough.
On one night we went to the restaurant for dinner. We did have to wait a little for our table because we wanted to sit outside but we really didn't mind because we just got a drink and appetizer at the bar. And once we were seated our waiter apologized for the wait and said that they were giving us a complimentary drink. And our waiter was great! She gave us superb recommendations for the meal and overall she was just a very nice person.
So we did have one little issue with noisy teenagers who were just unattended by their parents who were in a separate room. We called security and who took care of it right away. Similar to other staff, the security called us back that night as well as the following day to make sure all was well with our previously noisy neighbors.
It's true that this property does not have beach access, but there is a 2 minute shuttle to the St. Regis hotel (another Starwood property) with a view that is absolutely exquisite! In fact, the view is of Hanalei Bay and it's my favorite vista in the entire world. Not to mention that there are at least 6 or 7 other beaches each of which is awesome in its own right and all of them are within 3 or 4 miles and very easily accessible.
Just Outstanding Personal Service
Overall, I would highly recommend this place to anyone! My family and I had a wonderful experience but two things I'd like to mention.
First, one of the staff took a liking to my little boy. In fact, she took it upon herself to create a personal photo album for him. She asked to borrow his favorite stuffed animal and took pictures of it all around the property and put it into an actual photo album. How cute is that!
If that was not enough, the same woman and another staff member took a couple more pictures of my boy and created a Father's Day card for me that was delivered to us.
Now if that is not great, personal service then I'm not sure what is.
June 25, 2012