Rated 4 out of 5 by KauaiFun Front Desk Staff VERY accommodating
We had a wonderful stay at the Westin and thanks to James at the front desk, we were able to secure a wonderful room that met my expectations. He spent time with us to help us achieve this and for him, I am extremely grateful. The kids loved the pools and the chickens. I would return to this resort, but likely only because James helped us to find a fabulous room.
April 21, 2014
Rated 4 out of 5 by Flyers16 Hotel needs work
The Plunge Pools are too small and too shallow. The bigger pool also was to shallow. There is not enough dining opportunities. The valet service was impressive and overall service was good. Too much focus on Vacation ownership.. There didn't appear to be enough Security - one issue I had took over 15 minutes. There didn't appear to be any monitoring of the plunge pools - babies going into the pool with only diapers on. Quiet Pools allowed noisy children. Front Desk issues.
April 19, 2014
Rated 3 out of 5 by Max01 time share not Hotel
this location caters to the villa owners not to Hotel guests. the room was tiny and the air conditioning was noisy to the point we had to turn it off. the concierge told us they couldn't help us with advice on our next leg of our trip to a Sheraton in Honolulu. not the level of service that we are used to. it seemed that Platinum for life meant nothing. iIn 6 days stay the coffee maker was cleaned only once. very disappointing for any Starwood property and i have stayed at many worldwide
April 14, 2014
Rated 3 out of 5 by Allliek Good until you have the time share tour
The hotel facilities and the staff are great. But I am turned off by the time share sale person. As soon as he found out I wasn't interested in buying time share with Westin, he was rude. He would not answer any questions I had and replied "You won't need to know". It's been awhile since I visited, but I wanted to share my experience.
April 15, 2014
Rated 2 out of 5 by mtileb This hotel had great AC view but few ocean views
Like expecting a good movie only to be disappointed. Many features were almost there but fail in the end. Bartender (pool/restaurant both) was not professional and not helpful. Out of olives for two days at least. Not a big thing on its own but offering the excuse that the vendor was out shows lack of motivation when there's a store down the street. That was indicative of his service. Restaurant was not good value for the money. Ocean views throughout the property were limited and did not use full potential in design. Seems the management did a good job in capturing the most income per customer with a sub par staff.
May 28, 2013
Rated 5 out of 5 by MilyDad Staff went above and beyond.
Thank you so much to the staff for going above and beyond to facilitate and help cheer our 8yr old daughter who was suffering with JIA. Special thanks to Primrose, Haden, Steven, Nicole and the team for going above and beyond. You are wonderful people and really cheered our little girl and us up!
April 4, 2014
Rated 4 out of 5 by Canada2013 5 nights at Westin Princeville
The hotel itself was very nice. The Nanea restaurant was very disappointing. When we arrived we were asked to attend a 90 minute "no pressure" presentation about vacation ownership. We agreed. Well it turned out to be a 2 hour and 20 minute high pressure sales pitch that put a bitter taste in our mouths. We had a Luau booked for that evening and had a 50 minute drive ahead of us but the sales people could not have cared and kept pushing us to make a decision right then and there. We left aggravated and stressed out. It's a good thing this was at the beginning of our visit because it gave us a few days to get the bad taste out of our mouths.
August 10, 2013
Rated 5 out of 5 by MtnViewFamily Exceptional Vacation!
My family and I stayed here for a total of 10 days in June and it was FANTASTIC!
Let me say that I expected all amenities and service to be good because it's a Westin, but the service was outstanding in every single respect. Each person that we came across exceeded expectations from the front desk, to bell hops, restaurant staff, and even security.
I really don't understand the reviews of some of the people on here. Perhaps the hotel is simply responding to these complaints. Regardless of the reason our stay was so much more than we expected that we will be back here in a heartbeat.
Here are some details. First off, as we drove up the friendly staff was already chatting it up with my 2 year old boy because his window was open and he was cracking up and I hadn't even turned off the car. The bell men were fully prepared to hep us with our luggage as well as the groceries we bought from Costco. They had plastic bins to carry all the food with ease and were careful to handle everything carefully like the eggs =).
Front Desk & Rooms
Next, the reception was extraordinarily friendly and upgraded us to a full 1 bedroom from our reserved studio unit. They even gave us a choice of locations. Now, some people mentioned views of parking lots. Sure, there are some rooms in which you can see some cars but they fail to mention the breathtaking views of the mountains that are right behind the cars. Moreover, as far as I can tell most 2nd or 3rd story rooms will have some sort of mountain and ocean view even though the site says that no room has an ocean view. In either case, if there is anything wrong with your room a quick phone call and the staff are more than prepared to address your concern even if that means a room change.
One more thing about the rooms. They are immaculate! Seriously, they are very well done with full kitchens (in the 1 bedrooms), a living area, a luxurious bathroom, and a great bedroom with the Heavenly Bed experience.
Let me also say that the pools are gorgeous! One person commented on "ugly" pools. Not sure what that person was talking about because all of the pools (heck, the entire property) is beautiful and extraordinarily well kept. The chairs and cushions are great. None were dirty. Basically, it's what you might expect from a Westin.
Westin Express Service
Most nights we cooked our meals and called their "Express Service," which is like an on call concierge for everything you might need, and they were exceptionally helpful. We requested a rice cooker and a couple of other items which they sent up to us. They would even follow up with a phone call to make sure that we received the items requested. Very, very thorough.
On one night we went to the restaurant for dinner. We did have to wait a little for our table because we wanted to sit outside but we really didn't mind because we just got a drink and appetizer at the bar. And once we were seated our waiter apologized for the wait and said that they were giving us a complimentary drink. And our waiter was great! She gave us superb recommendations for the meal and overall she was just a very nice person.
So we did have one little issue with noisy teenagers who were just unattended by their parents who were in a separate room. We called security and who took care of it right away. Similar to other staff, the security called us back that night as well as the following day to make sure all was well with our previously noisy neighbors.
It's true that this property does not have beach access, but there is a 2 minute shuttle to the St. Regis hotel (another Starwood property) with a view that is absolutely exquisite! In fact, the view is of Hanalei Bay and it's my favorite vista in the entire world. Not to mention that there are at least 6 or 7 other beaches each of which is awesome in its own right and all of them are within 3 or 4 miles and very easily accessible.
Just Outstanding Personal Service
Overall, I would highly recommend this place to anyone! My family and I had a wonderful experience but two things I'd like to mention.
First, one of the staff took a liking to my little boy. In fact, she took it upon herself to create a personal photo album for him. She asked to borrow his favorite stuffed animal and took pictures of it all around the property and put it into an actual photo album. How cute is that!
If that was not enough, the same woman and another staff member took a couple more pictures of my boy and created a Father's Day card for me that was delivered to us.
Now if that is not great, personal service then I'm not sure what is.
June 25, 2012