Rated 2 out of 5 by Stevenss Dissapointing
Called to check-in early - couldn't guarantee but that was fine as we were at pools for a couple of hours until we checked in. Staff "forgot" to call us when room was ready. Had bugs in our bed whichI get happens at times but there were multiple - manager's response was "you are in the Desert - bugs are expected." Then our freezer went out and was leaking water all over kitchen food. Food was thawed out - again manager asked "you didn't lose any food so we are good. " He gave me and my wife the impression that this was our fault that we had bugs and the freezer went out. Very poor mgmt and customer service skills.
August 18, 2014
Rated 4 out of 5 by BlackLab23 Summer Fun
We love Desert Willows, we have been coming here 3 straight years in a row! With that in mind, we've noticed a couple of things on this last stay of ours.
1. Living room furniture has deteriorated over the years. Sofa was worn-out and has very poor cushion.
2. When mentioned to front desk (Torie?) she said she will mention to housekeeping. I had a feeling she couldn't care less how uncomfortable it was for us at night in that couch! So front desk personnel has changed and became unfriendly/unhelpful over the years.
Otherwise, swimming pool facilities and server were great!
August 2, 2014
Rated 3 out of 5 by Ron71236 poor housekeeping and noisy construction
The housekeeping was terrible, and there was construction going on all day at the unit next to us. Forget about sleeping in. We actually left early to be able to sleep in. Other than that, great property.
July 27, 2014
Rated 4 out of 5 by Pamartinez 2nd stay at this hotel, check in and service was AWFUL
We really enjoyed our first stay at this hotel and wrote great reviews on trip advisor and yelp. This time we received horrible customer service at time of check in from a very unprofessional male employee who was unhelpful, condescending, and rude. He actually argued with us on whether or not the room we were getting had a contrusction view which it did. When we called management to complain he resolved our issue and moved us to a new room but did not even apologize! I was shocked and dissapointed...... If we liked your resort so much to come back one month later only to be horribly insulted by your staff I would say you have issues.
August 18, 2013
Rated 4 out of 5 by dkim Hotel front needs more coordination
Loved everything about the hotel. Lot of miscommunication before & after check-in. Appreciated the front listening to my issues but need more training on handling check-in and new guests.
August 4, 2014
Rated 5 out of 5 by Wenkz Just Fabulous!!!
First off let me say I have stayed in many hotels in the Palm Springs/ Palm Desert area and this property by far is the BEST. The pool area is always kept nice and clean and the drinks won't cost you a fortune. The daily drink special is always a nice treat.
The room itself is wonderful, clean,spacious, and it is equipped with everything you will need. I can't tell you enough how wonderful the beds are!!! If I'm going to leave my cozy/ comfy bed at home, the bed I'm staying in should be as comfortable as home, and this one definitely is. I try to make it to this property as often as I can. I wouldn't stay anywhere else!!
June 2, 2014
Rated 4 out of 5 by TImM Room on a golf course
Everything was great, a couple of items in which I would think twice before I would return. Check out is at 10:00 AM, really?
No love for platinum members.....and to charge for parking? It's not like your in a urban location where parking is at a premium.....your in the desert. Great service at the pool, and was asked many times if I wanted a ride back to my room when your golf carts passed. BTW, no one picked up all the plastic cups at pool, which at 3-4PM, placed looked trashed.
May 23, 2012
Rated 1 out of 5 by Chaz50 Caution...this is a "family" resort.
My wife and I were expecting a quite weekend at the Westin Desert Willow Villas, instead we were surrounded by hundreds of children under the age of 10. We were disappoiinted that the SPG representitive didn't disclose that this was a "family resort" with no adult pool. It was loud and noisey everywhere--not only by the pool but in our room as well. Will not stay there again, and would not reccomend to couples looking for an upscale resort in Palm Desert.
June 5, 2013