Rated 5 out of 5 by Ashley101516 Fantastic Experience
We utilized the Westin Desert Willow Villas as the hotel room block for our wedding weekend. From the beginning the room sales specialist, Melissa, was thorough and thoughtful. She even placed all our guests in two adjacent buildings so we were all in close proximity to each other. The Director of Operations, Warren, was very friendly and assisted us with the delivery of our welcome bags for guests in addition to a shuttle for our guests. The rooms were huge and very clean, and everyone from the young lady at the counter who checked us in to the bellman were completely friendly and helpful. The housekeeping staff even surprised us with a rose petal adorned room on our wedding night. The room service we ordered had to be the speediest service I have ever ordered from any hotel (literally within about 10 minutes from the time we placed the call the food was delivered). The hotel grounds and amenities were above and beyond our and our guests' expectations. It was absolutely perfect, when there is a million other things going on during your wedding weekend and the planning of a wedding, the hotel gave us complete peace of mind throughout the entire process, they really could not have been more organized an and pleasant to work with. I would highly recommend the Westin Desert Willow Villas (several of our out of state guests said the stay was so lovely and peaceful they will be back)!
October 19, 2016
Rated 5 out of 5 by Pelon16 Mex
The hotel staff was execelent from my check in to my departure the staff was amazing.
September 30, 2016
Rated 5 out of 5 by treyave Very comfortable hotel stay
Great hotel, great rooms, nice full kitchen with the Villa one bedroom and beautiful views. I definitely had a great stay, so much so that I stayed two weekends in a row.
September 27, 2016
Rated 5 out of 5 by Mgbandc Nice, high-end accommodations
The overall experience, and in particular the staff, definitely met or exceeded expectations. A couple of things in the room (e.g., very sticky closet doors, worn couch) were a bit of a letdown. Some neighbors were loud all night, but staff took care of that. We bought in to the SPG club, so that says a lot!
September 22, 2016
Rated 5 out of 5 by AMR27 Wonderful staff
Jessica was a delight at check-in and throughout our stay. Megan was so helpful too. Robert in housekeeping went out of his way to help us at the Bbq. Roy in engineering did a great job.
Wonderful amenities like family rooms on site with games, books and TV sitting areas.
September 14, 2016
Rated 5 out of 5 by Mamaesther Kids friendly
I have 3 kids (3,2 y/o & 6 wks old). We all enjoyed our stay at here. The resort is kids friendly and very nice for family gataway!
September 5, 2016
Rated 5 out of 5 by MarMar07 Amazing service!!
My husband and I stayed at this hotel for a weekend getaway and didn't know what to expect but we were blown away by the experience we had! It started right when we walked in, we were greeted and everyone was very friendly. Hailey helped us get checked in and she went above and beyond to get us in the best room available. She was genuine and really cared about making our stay great. She signed us up for their rewards program so we can get specials on future stays, which we will be coming back because this place is AMAZING!!!! Our room was spectacular!!!! Huge kitchen, living room, bathroom and bedroom and even a patio looking at the pool. Sooo relaxing!!! Our service at the palo verde pool was outstanding. Two younger girls were working the bar area and went out of their way to meet our needs. They even came out while we were lounging to make sure we were ok and even bring us water and more drinks. We felt like royalty staying here and just want to thank the staff for making our stay absolutely incredible!! We will be using this hotel from now on for our getaways. Thank you!!
August 23, 2016
Rated 1 out of 5 by PowerOff2016 power outage
Hard to understand when hotel knew city was going to turn off power for maintenance and no communication given to incoming guests. Its not like this location was in city where you could open the windows and deal with the heat, its still 105 between 900 pm and 300 am. To then say a refund was not going to be possible because it was prepaid was a joke. Another agent came out and took care of it and said it would be 7 to 10 days for the refund to show up.
July 27, 2016