Rated 5 out of 5 by Traveling2 Second home.
Being at the Westin Desert Willows Villas is better than owning a second vacation. Great comfort, friendly staff & no worries.
10 Март 2014 г.
Rated 5 out of 5 by Guinness1 Very Nice Resort but....
Had a wonderful experience at Westin Desert Willow, however, one thing would have made our stay even better. The main pool complex is really nice with the lower pool being a great venue for adults with children. They have activities and a great slide. The upper pool should be designated as a quiet pool. No problem with kids in the pool if they and their parents were respectful that adults traveling without kids would enjoy a little peace and quiet since kids have an area designed for their use already. It was loud and kids swarmed the pool without regard to others trying to enjoy it.
25 Февраль 2014 г.
Rated 5 out of 5 by SarahJ WOW what an agent!!!
I would like to tell you that you have one great agent at your front desk. Jeanette made our stay over the top. We had a horrible experience with our airline before checking in. It took us 23 hours to get from TN to CA to include: missing flights, distressed passenger to a nonbranded hotel, 2 couples sharing a room, no food, horrible transportation, etc. We were visiting CA b/c my husband’s grandmother was in the hospital and we were told she did not have much time left. Jeanette helped us extend our reservation at your property when we decided to extend our stay (since we missed a whole day with his granny b/c of the flight). When we checked in she was great and told us how sorry she was about our trip so far. She walked us through the check in processes and was very nice. Not only did I appreciate her empathy about our trip but her sincere attitude that our stay at your property would be excellent. After we got to our room we received an amenity from her. I am not sure if this is something you do for everyone but it was unexpected! I know that booking a StarHot rate is a huge incentive for us and do not expect anything else to be given to us. As an Sales Manager for another Starwood property I would love to have her at my desk greeting my clients. You really do have a winner with Jeannette. Please pass along that she changed our experience and for that I am very grateful.
13 Февраль 2014 г.
Rated 5 out of 5 by ttak Can I rate this property a 10?
This property, hospitality & amenities far exceeded our expectations. What a great time & the next time we are planning to come to the Palm Springs area, we will be sure to stay here! Patrick was lovely upon check-in & the stay just got better & better. Love the teen game room & pool area. The table tennis was a nice touch too. The room with the kitchen & table on the patio were used for every meal. & made for a home away from home feel.
28 Январь 2014 г.
Rated 5 out of 5 by klsbeachmom Will definitely come again.
I wish the couch was a little larger/deeper but that's such a small thing for everything that I loved about this place. We will for sure come back again sometime.
19 Январь 2014 г.
Rated 5 out of 5 by JAG68 This hotel is excellent and exceeded our expectations
My husband and I stayed at the Westin Desert Willow, Palm Desert in August 2013 to celebrate our anniversary. We both were extremely happy and satisfied with the hotel! The staff was helpful and very friendly. Our room was excellent and we truly enjoyed the pool and our cabanal! We will be planning a family trip this summer 2014 with our 2 kids! Thank you Westin!
13 Январь 2014 г.
Rated 5 out of 5 by cande26 Wonderfully Perfect Getaway!
I stayed at this resort with my husband, 14-month old son, and another couple. If I could give this resort 6 stars I would. From the moment we stepped into the lobby we knew this place was going to be great. The staff is non-stop warm, friendly, and incredibly helpful. Several times staff members offered us lifts on a golf cart from one end of the resort to another. The pools were perfect; my son loved the 0-entry pool (it was 1 foot deep so he could splash around with all the freedom in the world and none of the worries of drowning). Fun fact: The store next to the water slide gives out FREE water diapers! So convenient, as I totally forgot to bring mine and didn't have to run out and purchase any. The game room was really fun, and we played pool and air hockey. The jacuzzi in our room was definitely worth it, and was probably the most comfortable one I've ever used, as the jets are positioned perfectly aligned to massage your sore back in all the best places. The fireplace in the room was so lovely! From the pools to the hot tubs, everything was top notch, and we certainly will return again! I couldn't believe the resort was at 90% capacity, we felt like we practically owned the pools and the place, as it felt so roomy and empty. Thank you to everyone who works there for an amazing two-day escape. I'm sure the Westin Mission Hills is great, but I'm so glad we picked this one!
5 Январь 2014 г.
Rated 5 out of 5 by decoom54 Strongly Recommended! Great design and service
Desert Willow is designed extremely well to fit the area and exude an upper end resort experience. The villas are spacious, comfortable and well equipped. The pool areas are large and offer young and old an opportunity to play or relax. The staff was super friendly and maintain the facilities in excellent shape. The golf course was fun to play... challenging and well-maintained, although a little expensive. We love the Westin brand as it's always a consistent experience and the designs appeal to us. Highly recommended!
26 Декабрь 2013 г.