Rated 4 out of 5 by NELKAY Rome vacation
Splendid location & attractive hotel, but the customer service was not impressive, especially for an SPG member. They do not put water in the room and they do not put vanity set in the toilet and never refill the shampoo or the toilet paper. The breakfast was very poor and its venue was always conjusted. More importantly, the final bill amount came double than what it should be and it was reviewed three times.
September 24, 2012
Rated 3 out of 5 by John96 Romantic weekend gone bad
The hotel was overbooked so we were given a suite which we soon found out had a problem with the hot water. We had booked spa appointments for each night of our stay, same therapy for both of us. We decided to use their pool first which was cold and inhospitable instead we ended up waiting for the 2nd therapist to arrive. After the massage my wife came out frustrated as there was nothing ritualistic about the tranquility ritual she booked. I received the full ritual scrub massage etc. she was taken to a make shift room which should have been a closet that had the double emergency door leading out of the gym and was given the worst massage of her life with no ritual whatsoever. Needless to say we cancelled our remaining appointments. This hotel is in need of a serious renovation and the staff given a course in hospitality. Overall not an SPG experience I would like to remember.
October 4, 2013
Rated 5 out of 5 by TCPA Best place in Rome
The Westin Excelsior exceeded my expectation on two recent stays. The staff not only recognized my Gold VIP status but upgraded me to beautiful rooms (thank you Maria and Roberta!). We had room service for breakfast on several occasions and it was great. We also opted for the 50 euro car and driver instead of taxi back to Fiumicino. Well worth the extra 2 euros. Perfect location. Highly recommend.
September 3, 2012
Rated 5 out of 5 by PAL54 Small things you could do to improve
Add a bank ATM in the lobby or change dollars into Euros at the front desk. Add an ice maker available to guests.
Otherwise, our visit was excellent.
July 28, 2014
Rated 5 out of 5 by traveller123 Outstanding
My business and personal travels take me around the world in many beautiful locations in North America, Europe and Asia. I had one of the best experiences at the Westin Excelsior. Combined with a very nice upgrade, the service and the treatment by the staff of the hotel was outstanding. This is a beautiful property, and if you get one of the nice suites, then you will not regret staying here.
April 29, 2013
Rated 2 out of 5 by FQTHON Outdatedand service needs improvement
As usual for Westin hotels a very comfortable bed, good room and good location. breakfast is disappointing. one day at the restaurant, two days at a conference room. quality of breakfast is poor and service lacks. many employees but no one takes responibility, slow and on 2 days some of the staff take the freedom to put their hands into their pants - might question the hygenical standard!
August 4, 2013
Rated 4 out of 5 by Lorenzo777 Maintenance
we have stayed at this property 3 times and we were disappointed on our last stay because it looks run down, it desperately needs a face lift.
It is loosing his elegance, you should really do something about it.
It is a shame.
July 15, 2014
Rated 5 out of 5 by BillWarnerRobins Awesome Stay!!!
Please pass my sincere thanks to Giorgio M. at the front desk. He personally assured that all our rooms were available for our group of 10 on our early arrival into Rome from Naples. The entire staff were extremely helpful and very professional. The rooms were excellent with an Old World flair and the location was great for sightseeing. Again, thank you for making our stay memorable.
December 17, 2012
Rated 3 out of 5 by CMW723 Grand Hotel, not so grand service.
Room was nice and bed was comfortable. Concierge staff and bellman were efficient and relatively friendly. Front desk staff could be friendlier. They were more pleased with themselves than with their guests. No ironing board or iron available in the room. They said due to fire code but it was very inconvenient. They are happy to iron for you for a fee. No coffee in room or in the lobby. No coffee shops open early anywhere near the hotel although Caffe across the street had fantastic coffee and was very friendly. You can order coffee via room service for 10.50 euros including service charge. For coffee junkies it was a bummer. Drinks in the bar are also crazy expensive, aka crown royal and 7-up was 19 euros. If you can live with grouchy cashiers the grocery store two blocks away has decent prices on wine and liqueur. Overall the location was great but it did not feel like my typical Starwood experience.
May 27, 2013
Rated 3 out of 5 by Orofino Internet service
The room was clean; the decor is pretentious; the bed is very comfortable.
Having traveled widely over the years and having stayed in FIVE other hotels prior to our arrival in Rome on this trip, this is the ONLY hotel we have stayed in that charges for Internet services and the charge is exorbitant.
We object to that attitude in this age and time.
May 18, 2014
Rated 5 out of 5 by PhillyNY Great family trip
Very nice hotel and staff.
Perfect location. Was able to walk almost everywhere.
Don't expect great american style breakfasts in Europe.
We had some loud neighbors up until 4am on the balcony next to ours on our last night. I notified the the front desk upon checkout and was hoping for some compensation (usually get some points back under these circumstances) but didn't get any.
October 16, 2013
Rated 3 out of 5 by Alex72 Business trip in Rome July,1, 2012
I checked in late afternoon and I was upgraded to a room overlooking Via Veneto; then when I entered into it, I discovered there were still other customer inside; as a result of that I was gven another room, loosing my upgrade.
Staff was cordial and kind as usual.
I go to this hotel quite often, but this time, I was not happy for the recognition given to me as an SPG Platinum.
July 5, 2012
Rated 4 out of 5 by NJB501 Information provided was inconsistent
Although I enjoyed my stay and the staff did all they could to accommodate me, there was some inconsistency in information provided. Some of this may be attributable to the fact that I was there for a conference and the conference staff person & yours did not communicate appropriately and the others areas of information was indicative that all Westin staff was just not aware.
November 20, 2013
Rated 3 out of 5 by Roma1212 Disappointment
Expected an exceptional experience and it fell short. It was still ok but not what I think Westin would like to think about themselves. Mold/corrosion around edges of shower, wall outlets that didn't work, lamps/tv remote didn't work, hallway decor that was in poor shape (framed wall art, furniture). Staff was great, food was very good but experience was less than I expected.
December 12, 2012
Rated 5 out of 5 by Hollywal Beautiful room, great area
The rooms were very comfortable and beautiful. They have an indoor pool and sauna which the kids enjoyed. It was a little far north from the attractions but was close to the A Train so you could use that to get around. The surrounding area of the hotel is beautiful and it is definitely one of the nicest areas of Rome. We did not eat there but I'm sure it would be fabulous.
July 15, 2013
Rated 5 out of 5 by gman63 Great Location , Presentation & assistance
extremely friendly hotel with premier location in Rome. Easy walking access to some major sites, great restaurants and knowledgeable concierge staff that is willing to help. Also easy to grab cabs and/or arrange personal car service within lobby of the hotel.
The rooms with Suites are gorgeous.
breakfast buffet is well stocked and assorted; one of the best in Europe
October 25, 2013
Rated 5 out of 5 by Shirley12 Wonderful Roma Experience
While it was challenging at times to get through to the front desk during busy hours, all other aspects of our experience at the Westin Excelsior was very pleasant. Note: Hotel does not provide irons in the rooms. Plan on spending your clothes for pressing well in advance (overnight). This was our second visit to the hotel in two years. Highly recommend. Note
July 11, 2012
Rated 4 out of 5 by Camelot Good Place to stay and visit Rome
I want to compliment the Concierge. They were very accomodating and friendly. They know where all the great places are!
July 20, 2014
Rated 3 out of 5 by ALP123 MY 2 WEEK STAY
THE CONCIERGE SERVICE AT THE HOTEL WAS POOR. SNOBBY. UNHELPFUL. THEY EXPECTED TO BE TIPPED PRIOR TO PROVIDING ANY INFO AND THEN THE INFO WAS POOR AT BEST. THEY LOOKED BUSY BUT ACTUALLY STOOD AROUND ATTEMPTING TO LOOK IMPORTANT RATHER THEN PROVIDING GUEST SERVICES. MY DAD WAS STATIONED AT THIS HOTEL DURING WWII, THATS WHY WE STAYED. WE WERE THERE 13 NIGHTS.
October 14, 2012
Rated 3 out of 5 by fabio66 business center
the business center did not work. i was traveling for business and needed the printer and the scanner and nobody in the hotel was able to help me until the next morning, from 5pm to 9:30am next day. I missed an important timeline and i find this unacceptable in these days. I would consider if I can stay again in that hotel on my next business trip.
January 27, 2014
Rated 5 out of 5 by Pender Extremely satisfied with entire stay
Beautifully situated hotel close walking distance to many of the major sites in the city, Lovely room well appointed and very clean. Extremely friendly hotel staff-all the way from doorman to front desk clerks. Only minor issue was the pool had many unsupervised children jumping and splashing around and the jacuzzi was same temp as the pool not hot.
September 2, 2012
Rated 5 out of 5 by HHIguy Great choice for our stay in Rome
We really enjoyed our stay at the Westin Excelsior, Rome. The staff was very professional and helpful. Our room (gold member upgrade) was fantastic with a private terrace and view. The hotel is located on a beautiful tree lined street (Via Vittorio Veneto) and was close to restaurants and shops. We will stay there again when we return to Rome.
July 27, 2012
Rated 5 out of 5 by WillVenture Five-Star Treatment!
Great location on Via Veneto and first-class service from the staff. I had a Veneto Suite, which I highly recommend. It was probably the nicest (and definitely the largest) suite I have stayed in during a three week trip through Italy that includes most major cities and 5-star hotels in all cities (including other Starwood properties). The Veneto Suites are corner suites with tall ceilings and four balconies overlooking the Via Veneto / Via Ludovisi intersection and American Embassy across the street.
The lobby is always busy, which is a little off-putting but similar to most Westins in the US. But the large sitting/common area just past the lobby was never too crowded. So it could be a good place to relax or people-watch. The breakfast and restaurant were both good. I also stayed in another 5-star hotel during my visit to Rome, and while it was also nice, I'll say the Westin Excelsior was a 7-star hotel by comparison. I definitely recommend it.
October 22, 2013
Rated 3 out of 5 by Suze96 The Consierge Carlo
Carlo the concierge really made our stay wonderful. He was knowledgeable, professional & friendly; a valuable employee!
July 14, 2014
Rated 2 out of 5 by June June Fink
This hotel did not meet my expectations. The room was just average and the front desk service was fine! However the restaurant service was awful. We had no dinner becasue the manager did not put in the order correctly. She never came back and she could have cared less! She had an attitude problem!! Other people had a similar experience.
May 28, 2013
Rated 3 out of 5 by chuck4u dissappionted
I had reserved an oversized room for 3 adults. upon check in, the man behind the desk indicated that he was giving me an oversized room and allowing a 3rd person in the room and waiving an 85euro additional fee, in an obvious attempt to extract a nice tip for himself. this immediately left a bad taste in my mouth and spoiled my stay
December 24, 2013
Rated 5 out of 5 by joeac Great Stay
Great stay. The room was very comfortable. Staff was very courteous.
July 18, 2014
Rated 3 out of 5 by Donna46 Disappointed and was fourth stay
I've stayed in this hotel four consecutive years - each time I came to Rome. As a repeated guest, I was disappointed with the room I was given (actually had 2 rooms). The door would not shut completely, the view was atrocious, the dresser drawers would not open well. I would think a repeated guest would get a better welcome than this
July 16, 2012
Rated 3 out of 5 by Fabrizio Really Sorry......
I was really surprised about that Hotel. some topics to say:
- Reception : I'm a gold/Platinum SPG member since 2007 and generally I receive the right upgrade. The guy at the receprion told me that I do not have the default upgrade but for this time he will do something .... (????)
- assumption: the hotel was pretty empty for sure. It was easy to recognise that. it was a Week End and no business people around. Room, Floor and SPA were empty!
- Room: he gave me an internal Room without view. walls was dirty, the bed cover has a hole (!!!).
- Bathroom: the shower was broken. the ceiling was old, dirty and not alligned.
- About other Facilities, there were only 2 newspapers in a huge room. when I asked for more to some people, they take out some additional ones. Why they didn't take out before? Is an important facilities for the hotel. Very strange behaviour for such important hotel.
forgot...Neither the bottle of Water for welcome gift!
Really sorry about that.
November 14, 2012
Rated 2 out of 5 by Pass63 Didn't meet our expectations
We were not impressed of our stay at the Westin Rome. The hotel gives an old and dusty impression. The elevators got stuck twice in 2 days. Breakfast room is overcrowded in the weekend. Far too expensive for what is offered.
June 17, 2014