Rated 4 out of 5 by Alan Excellent, but a few gaps
Many thanks for another great Westin stay. We particularly appreciated the upgrade! And management and staff handled our room change well, necessitated by a leaky ceiling. Particular thanks to Elizabet for facilitating the reservation at a rate within my allowance!
There were just a few issues to point out, only because I love this hotel:
-The bathroom door in 316 squeaks badly.
-On one day, housekeeping did not come until 5pm, far too late.
-On another day, housekeeping came for turndown at 10pm, again too late.
-Room service lost my request for water, but followed up well when reminded.
-Both minibars were empty.
-The wonderful suite does not have a good desk for work. There is a dressing table in the bedroom and a lovely roll top in the living room, but neither works very well for using a laptop. Also, the wired internet connection is in the opposite corner of the living room.
Again, many thanks for another great stay. We're looking forward to a possible return next week, and to six nights at the Westin Chicago starting March 21.
March 6, 2013
Rated 5 out of 5 by Jen330 Wonderful Warm Welcome
The front desk staff when I checked in were very warm and friendly, creating an instant welcome feeling. The attentiveness that followed the example set by the front staff was very gracious, and not intrusive -- whether by the doormen or bellmen.
January 20, 2014
Rated 5 out of 5 by Catherine13 EXCELLENT
What an elegant hotel.
The staff were professional, helpful and very friendly. We were extremely impressed with the level of service.
The restaurant was excellent and a very good value.
The Westin is the perfect choice for a perfect vacation in Rome
July 23, 2013
Rated 4 out of 5 by guy9407 enjoyed our stay
My family found Westin Rome a wonderful second home during our short visit, room amenities and facilities were within expectations.
DoneY service though may see some improvement to live up to Westin standards
April 13, 2014
Rated 4 out of 5 by Danuta Business Traveller
The Excelsior is placed in good location, decor is opulent and traditional Italian, beds very comfortable and room fascilities mostly good (more power sockets would be advisable). Overall, a nice place to stay at for business or pleasure.
October 2, 2013
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Old World Classic
This is a great place. I love the old world grandeur. Excellent location on the Via Veneto. Nice area. Top notch service and nice rooms... they vary a bit, so choose carefully. Don't miss the Borghese Gardens nearby. Highly recommended.
April 7, 2013
Rated 5 out of 5 by LovesItaly14 Lovely Atmosphere
Just want to thank you for a great stay. The friendliness and helpfulness of Matilda and Riccardo at the front desk were super. The upgrade was amazing.
May 19, 2014
Rated 5 out of 5 by tiare1 Old World Elegance on the Via Veneto
It's always a treat to stay at the Westin Excelsior, Roma. The elegance of the furnishings and room appointments is always stunning whilst the Caffe Doney provides a spledid breakfast experience ! The staff were very helpful.
January 3, 2013
Rated 5 out of 5 by Nancy30 Great hotel, staff, and location!
We stayed five nights and would definitely stay there again. They upgraded us to a suite upon our arrival and were escorted to our room. The hotel staff was amazing. The only negative is that breakfast is very over priced!
September 21, 2012
Rated 4 out of 5 by Belle1 Reception staff accommodating
The staff were great and this made our stay worth while. Thank you to the reception staff.
June 2, 2014
Rated 4 out of 5 by Roma65 Great Location
The Excelsior is in an excellent location. We were able to walk to many sites and were able to experience the variety of areas in the immediate vicinity of the hotel. The service was excellent and the staff very polite.
October 25, 2013
Rated 5 out of 5 by MWDA Overal hotle excellence
Excelsior provided outstanding room and service, a pleasure to see Hotel maintains such high quality and standards trhoughout the years
May 17, 2014
Rated 5 out of 5 by Marie56 wonderful staff, service, overall great stay
A quick 2 night stay... but enjoyable. The concierge so helpful.. easy stroll to restaurants and sights..bustling hotel,,
beautiful. Exceptional service throughout our stay. Wonderful suite !.. adjoining room for kids.
October 1, 2012
Rated 5 out of 5 by HappyStarwoodFan Old but still Grand
Excellent SPG recognition upon check-in. Upgraded without having to ask. Room was wonderful. Personal touches excellent. Service excellent from check in staff to breakfast staff. Location convenient to Spanish steps.
August 9, 2013
Rated 4 out of 5 by vda2013 Fabulous Concierge!
Great help from Concierge to find a Good Dr on Easter Sunday at 10pm!!!! got Dr to my Suite and turn out excellent! not only to get better but saved my ears from disaster on the flight the next day! indeed great job!
April 5, 2013
Rated 5 out of 5 by Ben947 Excellent experience
Only bad mark is with respect to heating in the room. The temperatures during our stay were well below normal for the season and there was no heating system in place. Had to sleep with our sweaters and stocks on!
June 2, 2013
Rated 5 out of 5 by Kristine53 This hotel has Beautiful appointments
Chose this hotel to end my time in Italy and it was a great choice. I loved the interior of the bar and the restaurant and the room. Front desk team was friendly and helpful. I will stay here again when I return.
February 17, 2013
Rated 5 out of 5 by lulu123456 The best WESTIN
This hotel was exceptional from the moment we check in to the last day when we left. Everything was amazing : location,facilities, staff (Maria R/Paolo), food. A better word to describe this hotel is "MAGESCTIC"
May 4, 2012
Rated 5 out of 5 by Drayz Westin Rome
Wonderful hotel to if you are visiting Rome. The hotel staff are very friendly and help full. The room we stayed in was superb after a day of exploring Rome it is a pleasure to return to the hotel and relax.
July 22, 2013
Rated 3 out of 5 by DJB1 The old lady of Veneto
I enjoy staying here every time I visit Rome and it is one of my "second homes".
Perhaps being crowded out by a corporate event things were not quite as usual; so although I had complaints, I will be back.
January 21, 2013
Rated 5 out of 5 by jshs This Hotel is located in the Heart of Rome
Westin Excelsior Rome is The Hotel where everybody should stay while visiting Rome. The location is perfect. The Athmosphere is luxurious and the Hospitality superb. The Rooms with view are unforgettable.
September 9, 2013
Rated 5 out of 5 by Sha2167 Great Hotel
Everyone at the Hotel wa friendly and helpful. Upon arrival we were upgraded to a larger suite. It was great. Before coming to Rome I had dealt with Paolo and he was very helpful. Enjoyed our stay there.
April 19, 2013
Rated 5 out of 5 by Nancy1967 This hotel is fantastic
From the moment I got out of the car it was all fantastic...The staff was amazing .....the rooms are gorgeous......it was a great experience!! I would go back to this hotel if I ever go back to Rome
August 14, 2012
Rated 5 out of 5 by Maryls Italy
This is one of the best hotels we have ever had the pleasure to stay in . The staff was friendly, the rooms were very clean. Would stay again and I will highly recommend to family and friends
December 3, 2013
Rated 1 out of 5 by Roys AC is noisy and keeps you awake whole night
AC system (I was in room 619) was not effective at all, room very cold and was very noisy. As matter of fact I didn't sleep whole night...for the value of 275e I expect definitely much more!!
December 16, 2012
Rated 5 out of 5 by Timateo Perfect Location
The Excelsior is well located for getting to most neighborhoods and sites. In the evening the dining options are also plentiful. So coupled with the great staff, you can't miss on this one.
January 28, 2013
Rated 5 out of 5 by Winks Very comfortable hotel
Most comfortable hotel bed I've ever slept in.
Staff friendly and helpful without exception.
Only slight criticism, breakfast probably rather pricey for what you get.
October 17, 2013
Rated 5 out of 5 by KevHal2012 Location and Service
High walkability index to all major attractions and all associates were great proactive service providers. Very beautiful hotel, great location and great services. What more do you need?
October 29, 2012
Rated 2 out of 5 by John70 So disappointing breakfast
I'm traveling all the time around the world on business and usually stay at SPGs. The breakfast at Rome Westin is really not like Westin hotels. Very disappointed and need improvement.
December 25, 2012
Rated 5 out of 5 by Tetris Service above and beyond
We travelled with numerous luggage and the staff went above and beyond to ensure our upmost comfort in the transfer from the hotel to the train at Termini. Definitely the Grand Hotel.
August 11, 2013