Rated 4.2 out of 5 by 130
reviewers.
Rated 5 out of 5 by Rich15 Bravo, Westin Excelsior!
From arrival to departure, spouse and I were impressed by attentive staff, beautiful room and amenities plus service that exceeded expectations. Location... perfetto! Paulo (concierge) could not have been more helpful. When we return to Rome, we return to Westin Excelsior. Grazie and Bravo!
May 7, 2013
Rated 2 out of 5 by csrose Good location but terrible rooms
After spending two weeks in Europe the rooms at this location were by far the worst, The Westin brand should be ashamed of themselves as it does not represent the brand at all.
First off, the hotel did not recognize our SPG gold status, the employees are very nice but the rooms are dirty! The carpet in our room was dirty and looked like it had never been vacuumed! There was so much dust in the room my husband kept sneezing and couldn't breathe. I would expcept this from a lower end chain but not a westin!
May 16, 2013
Rated 1 out of 5 by Unhappy123 Horrible customer Service
I have been a SPG Platinum Member for a long time and currently I am a Gold member and have stayed in multiple Starwood hotels across the world and I can say this is one of the worst and rudest places. Horrible and disgusting waiters and bar tenders the OVRM bar. The people giving good reviews here probably haven't experienced real customer service yet. Lets see what the customer service people do about this.
May 17, 2013
Rated 5 out of 5 by abcde Excellent location, remarkable service
Perfectly located in the center of Rome. Remarkably friendly and attentive staff (particularly reception and concierge) and top rooms!
May 14, 2013
Rated 5 out of 5 by hoshiaran 立地もいいデラックスホテル
立地がとても良く、ヨーロッパらしいたたずまいの高級感あふれるクラシカルなホテルでした。
コンシェルジュの方がたまたま対応が悪い人だったのか、日本人が好きでないのか、一流ホテルらしからぬ対応がありサービス面でマイナスとしました。
バスルームも広く、設備は近代的に整っていて快適でしたし、部屋もウェスティン仕様のベッドで雰囲気のあるお部屋でした。レストランも非常においしかったです。
早朝に出かける際にお願いすると、レストランのオープン前でしたが朝食としてフルーツやデニッシュ、チーズ、ジュースなどを紙バッグに入れて用意してくれました。これをお願いしたスタッフの方の対応はとても良かったです。
全体的にはとても素敵で快適で、また泊まりたいホテルです。
May 8, 2013
Rated 5 out of 5 by GRP1921 Extreme Elegance
My wife and I stayed here for a total of 5 nights in September. The room we had was GORGEOUS and this was notwithstanding that we were staying free on SPG points. The hotel is very well situated for walking to the Spanish Stairs or Trevi Fountain, and if you don't mind walking, then to all the major attractions of Rome. It is a close walk to the metro and to Termini Station should you need rail travel. Overall an incredible property, very good location and friendly staff. All this said, I'm not sure I could afford to stay here if I would have been paying a nightly rate, as it is expensive.
October 28, 2011
Rated 5 out of 5 by traveller123 Outstanding
My business and personal travels take me around the world in many beautiful locations in North America, Europe and Asia. I had one of the best experiences at the Westin Excelsior. Combined with a very nice upgrade, the service and the treatment by the staff of the hotel was outstanding. This is a beautiful property, and if you get one of the nice suites, then you will not regret staying here.
April 29, 2013
Rated 4 out of 5 by VitoVino This hotel has a great location
We stayed at the Excelsior Rome during Christmas week. We were upgraded to adjoining rooms but both rooms had twin beds,and none with King Size beds were available. The rooms were great,good size with a view of Via Veneto,and balcony.The concierge desk was very helpful with dinner reservations,especially Paulo and Marco.One of them called me while dining at a restaurant to tell me I had left a credit card at a restaurant the night before ! On the negative side,the internet service fee is ridiculous 15euro a day,and like another reviewer,I too was charged 1euro a day for a charity .The phone didnt work properly to call the various departments,and the TV in one room didnt provide movie access
January 5, 2012