The Westin Excelsior, Rome

  • Via Vittorio Veneto 125
  • Rome,
  • 00187
  • Italy
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 296 reviewers.
Rated 2 out of 5 by Disappointing As an SPG member (Platinum, Lifetime Gold) I was treated the same as any other person staying at the hotel. I had to negotiate for late check out. (Even after I filled in the form before checking in). I had to request that my invoice be emailed to me. (Even after the front desk told me they would send). I was told that I recvd an upgraded room as it had a view of the main street. I had applied three months prior to use suite awards but was denied. The concierge did not follow up on restaurant reservations. Overall, no benefit for staying at this hotel as an SPG member. July 27, 2015
Rated 5 out of 5 by The Hotel has a great staff The hotel is beautiful and it's Staff makes it wonderful. Check in / check out was quick and efficient. They were very kind and helpful. The staff at the Doney restaurant were magnificent. July 14, 2015
Rated 5 out of 5 by An extraordinary stay in Rome! My wife and I celebrated our 25th wedding anniversary in Rome and stayed at the Westin Excelsior for 6 nights. We couldn’t have picked a better place to stay. Excellent and safe location – walking distance to nice restaurants, bars, shopping and attractions. The metro station is very close as well, and taxis are always available just beside the hotel. There were some problems at the time of check in but the hotel management team was very quick to address the issues to our satisfaction, and even exceeded our expectations. My wife and I had a great time in Rome and our stay at the Westin Excelsior made it extra special. Thank you to Pablo U., Massimiliano B., and Robin B. (SPG Ambassador) for making our stay comfortable and truly a memorable one. June 10, 2015
Rated 1 out of 5 by Disappointing The hotel is in a great location. That was the only good thing about the hotel. The rest of the stay and even after checking out, was disappointing. Stayed for 5 nights. Communication: prior to checking in, had spoken to reservation on extending my stay but the hotel was full but assured me that my request would be on wait list. Trusting this is a Westin, I would actually be on a wait list. Upon check in, found out from the staff that there is no such thing as a wait list and the hotel was full, therefore, we had to find another hotel. Best advice given to my wife and I was to drop by the desk everyday to check. so, we did that and every staff would say the same thing, no wait list and we need the room back. So in the end, we gave up talking to the front desk and found another hotel. Check out. upon our check out, after being told by the front desk that they need the room, we checked out as "ordered" the system was down and we could not get a bill. told us to come back later. we went for lunch and when we came back, they had charged the bill to my credit card and didn’t need my signature. they didn’t even let me verify my bill! they told us to go and come back but charge when the system was up?!! What kind of a hotel is this? The most upsetting thing was the way they handed me the bill, I approached the counter to ask to see my bill, they handed me an envelope with my bill and already charged credit slip. when asked why they did it in that way, the reply was that this is the hotel standard and they told we had left without paying!!!! This is terrible! Housekeeping. Twice in my five night stay with the hotel, housekeeping came into my room while we were resting. when I told them that get out, each time, the reply was "just doing my job" Post stay. I checked out from the "service oriented" hotel and a week later, I received my credit bill and guess what- I get charged twice for the same amount. Called the hotel and the reply was that it was not possible. I told them, let me speak to someone to clear this up and I can email you the bill for you to make the correction. met a blank wall. they were very sure that this could not have happened but took down my contact details and advised that someone will contact me. when I asked whom I should speak to, no name was given and was asked to wait for a reply. This stay was my wife and I first visit to Rome and it was out 8th anniversary. the hotel was recommended by the Regional Starwood team based in APAC. I have stayed at Westin before and never would I believe that the service provided by the hotel would be in such a mess and the arrogance is impressive. Very disappointed with the whole stay and now, hoping that someone will really sort out the double charge. June 4, 2015
Rated 4 out of 5 by Great Location stayed for 12 nights in January 2015. Lovely old building and the rooms are very clean and well maintained. Perfect for walking and sightseeing in Rome. Staff very helpful with every query from organising tours to room service. Buffett breakfast excellent. Would stay again! May 9, 2015
Rated 3 out of 5 by poor room, otherwise OK I was shocked at the condition of the room I received, 160. Moldings at floor and ceiling were chipped and missing in places. The one wall had what was either blood or red wine streaking on it. Pieces of ceiling plaster above the bathtub had pulled away from the ceiling. Checkin was by the book and quick, however staff did not offer a choice of amenity for SPG Gold status; was given internet code without prompting. I appreciated the efforts made for Make a Green Choice. Bell staff was very good - quickly took bags when I wanted them stored and later retrieved them for me and took them outside. Always had a greeting when coming back to the hotel at the end of the day. May 3, 2015
Rated 5 out of 5 by Outstanding Service-Great Location-Super Comfortable Loved this hotel! Outstanding service from the front desk, awaiting our arrival, greeting us and showing us to our room to housekeeping bringing extra towels and hangers (long visit), keeping our room spotless, and placing freshly ironed sheets on the heavenly mattress with both firm and soft pillows to room service bringing the delicious coffee to our room every morning to the servers in the restaurant remembering our order to the chef who whipped up fabulous omelets in the restaurant to the concierge who gave us great restaurant and day trip information. Great location on the Via Veneto, close to the Borghese Park for running and and close the Spanish steps for sightseeing yet peaceful. Super comfortable, spacious, clean rooms!!! Beautiful building. Loved this hotel. April 27, 2015
Rated 3 out of 5 by Old Hotel . This is a very old hotel in need of renovation. There were no plugs in my room that worked, I had to charge my cell phone and computer in the bath room. It's in a very up scale area, but overpriced in my opinion. Restaurant charges were exorbitant. They have no irons or ironing boards in the rooms. Had to get the sister hotel next door to press a shirt. At check out my bill was a complete mess and there computers were down so no one could fix my bill. Had to make several calls in the next few days to straighten it out. April 24, 2015
  • 2015-08-04T19:08:36.849Z
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