Rated 4 out of 5 by Benna This hotel is located on the lovely Via Venito
We like the Westin Excelsior, however some amenities need updating such as the bed and bathroom fixtures. We were not satisfied with our bed, it should have been a kingsize but it was actually two twins pushed together, also, we faced a brick wall. As gold SPG members and returning customers we expected more.
October 16, 2014
Rated 2 out of 5 by Isabelle1998 In the center of Rome
I stayed at this hotel for 4 nights booked through SPG website. It turned out that my rate did not include breakfast. I did eat there for two of the mornings but when I checked my bill after I checked out, I was billed for breakfast for all four days of my stay with one day charged for double. I will not recommend this place to anyone.
October 1, 2014
Rated 5 out of 5 by beeper Love the location and staff
Even though the hotel is near the top of the Via Venetto, it is a short walk to the Spanish Steps and Piazza Barbarini , both of which are great routes to the best of Rome's history. The hotel is very busy, but the staff always is patient and spends time helping with every question whether is is dining suggestions or tourist attractions. We found great restaurants in every price range nearby so didn't have to wear ourselves out getting places since we prefer walking and burning calories especially when we are on the "Italian diet" so we feel like we are eating so differently than at home which means more wine, pasta, pizza and so many fabulous breads, gelato and desserts. Had both a regular room, and a suite which was so spacious. Excellent breakfast and staff makes a perfect cappuccino. Great shopping nearby, too. Gym is ok, too.
October 11, 2014
Rated 5 out of 5 by GRP1921 Extreme Elegance
My wife and I stayed here for a total of 5 nights in September. The room we had was GORGEOUS and this was notwithstanding that we were staying free on SPG points. The hotel is very well situated for walking to the Spanish Stairs or Trevi Fountain, and if you don't mind walking, then to all the major attractions of Rome. It is a close walk to the metro and to Termini Station should you need rail travel. Overall an incredible property, very good location and friendly staff. All this said, I'm not sure I could afford to stay here if I would have been paying a nightly rate, as it is expensive.
October 28, 2011
Rated 5 out of 5 by njdevil16 Awesome
Every time I go to Rome, I stay here. I have had pleasurable stays every time. I don't know where to begin, so I'll start with the Valet/Bell.
When I arrive at the hotel, I am immediately greeted by the Valet outside. I tell them I'm staying there for a few nights before going back to the states. As he proceeds to get my luggage, I tell him that I need to return the car to the local car rental office. They quickly tell me each time not to worry, simply give them the keys & they will return it for me. This is a joy considering I drove 400 KM to get there. The last thing I want to do is drive some more.
At check-in, the desk staff is always helpful. I have ALWAYS received an upgrade their. The last time I was upgraded to a room that had to easily be a $3500+ room. I even received champagne & fresh fruit. I was extremely appreciative, considering I go there a couple of nights every year and a half or so.
The concierge is always helpful. Every restaurant they have have ever sent me to was excellent.They have also helped with other plans without any issue.
The rooms are always impeccably clean & the maid service is perfect.
I don't know what else to say, except that I HIGHLY recommend this hotel.
January 14, 2012
Rated 5 out of 5 by Mommalinda Best of Everything
This was our 29th anniversary - a trip all these years in the making due to our cancelled honeymoon. Georgio, the manager heard us chatting and upgraded us to a 1 bedroom suite. The rooms wasn't ready so he gave us a lovely regular room to relax from our 9 hr flight. Both accommodations beautiful-hair dryers better than mine in the states. Rooms spotless, service impeccable and a kind and attentive staff. EKatarina (?) was a brilliant concierge. Ricardo @ front desk so caring and helpful. Best vacation.
October 4, 2014
Rated 2 out of 5 by Loveasia1 Offer very little to Platinum guests
This is the only hotel in the world that I have stayed offer no complimentary drinking water in the room. I had to complaint about the room I was assigned originally before I was upgraded to a nice room.
The staff including the front office manager were not very helpful and unfriendly.
I feel strongly that this hotel does not care about the platinum members because they offer almost nothing to us.
Will never go back to this hotel again. Bad experience.
December 3, 2011
Rated 2 out of 5 by BZTraveler Inconsistent
As a fellow Platinum member, I have to agree with the earlier posts concerning NO Platinum recognition at this hotel. I checked into the hotel with others in my group who were GOLD. They were immediately given early check-in and room upgrades, whereas I was told my room was not ready even though I requested early check in when I made the reservations. Came back to the hotel in the late afternoon and front desk still had to search for a room for me. So much for the 'We're ready for your arrival' e-mail I received from the hotel earlier. Was finally given a small standard room, but upon entering room found a welcome note from the hotel addressed to another guest! Front desk was unapologetic about the whole process. Overall bad impression of the hotel especially in view of the friendly reception I usually receive at other Starwood properties.
P.S. At checkout I waited 30 minutes for the porter to come to my room and pick up my luggage. Finally had to move my luggage myself since porter was a no-show and I didn't want to miss my ride to the airport.
June 17, 2012