Rated 5 out of 5 by usatraveler Wonderful Stay
The Westin Excelsior exceeds ALL expectations each time I stay. I was there 14 years ago and then again last week. It just gets better and better. From arrival and being greeted at the door, the check in staff and concierge are very friendly and always willing to help. The heated towel warmers are one of my favorites! The hotel sitting area with the grand chandeliers and beautiful carpets make me feel like a princess. Thank you Westin for making this a memorable stay.
February 23, 2014
Rated 5 out of 5 by DOUGE FABULOUS HOTEL and STAFF
When you combine the hotel, staff and location this is definitely "THE PLACE TO STAY" in Rome.
March 6, 2014
Rated 5 out of 5 by GRP1921 Extreme Elegance
My wife and I stayed here for a total of 5 nights in September. The room we had was GORGEOUS and this was notwithstanding that we were staying free on SPG points. The hotel is very well situated for walking to the Spanish Stairs or Trevi Fountain, and if you don't mind walking, then to all the major attractions of Rome. It is a close walk to the metro and to Termini Station should you need rail travel. Overall an incredible property, very good location and friendly staff. All this said, I'm not sure I could afford to stay here if I would have been paying a nightly rate, as it is expensive.
October 28, 2011
Rated 5 out of 5 by njdevil16 Awesome
Every time I go to Rome, I stay here. I have had pleasurable stays every time. I don't know where to begin, so I'll start with the Valet/Bell.
When I arrive at the hotel, I am immediately greeted by the Valet outside. I tell them I'm staying there for a few nights before going back to the states. As he proceeds to get my luggage, I tell him that I need to return the car to the local car rental office. They quickly tell me each time not to worry, simply give them the keys & they will return it for me. This is a joy considering I drove 400 KM to get there. The last thing I want to do is drive some more.
At check-in, the desk staff is always helpful. I have ALWAYS received an upgrade their. The last time I was upgraded to a room that had to easily be a $3500+ room. I even received champagne & fresh fruit. I was extremely appreciative, considering I go there a couple of nights every year and a half or so.
The concierge is always helpful. Every restaurant they have have ever sent me to was excellent.They have also helped with other plans without any issue.
The rooms are always impeccably clean & the maid service is perfect.
I don't know what else to say, except that I HIGHLY recommend this hotel.
January 14, 2012
Rated 4 out of 5 by VitoVino This hotel has a great location
We stayed at the Excelsior Rome during Christmas week. We were upgraded to adjoining rooms but both rooms had twin beds,and none with King Size beds were available. The rooms were great,good size with a view of Via Veneto,and balcony.The concierge desk was very helpful with dinner reservations,especially Paulo and Marco.One of them called me while dining at a restaurant to tell me I had left a credit card at a restaurant the night before ! On the negative side,the internet service fee is ridiculous 15euro a day,and like another reviewer,I too was charged 1euro a day for a charity .The phone didnt work properly to call the various departments,and the TV in one room didnt provide movie access
January 5, 2012
Rated 1 out of 5 by NYC82 This hotel needs a facelift!
The hotel is outdated and downright creepy.
February 23, 2014
Rated 2 out of 5 by Loveasia1 Offer very little to Platinum guests
This is the only hotel in the world that I have stayed offer no complimentary drinking water in the room. I had to complaint about the room I was assigned originally before I was upgraded to a nice room.
The staff including the front office manager were not very helpful and unfriendly.
I feel strongly that this hotel does not care about the platinum members because they offer almost nothing to us.
Will never go back to this hotel again. Bad experience.
December 3, 2011
Rated 5 out of 5 by Debbiedoo huge room upgrade
My husband and I stayed 2 nights in May and could not have been happier with our stay. Loved the proximity to Borghesa gallery (not to be missed), metro, spanish steps, etc. We were upgraded (gold status) to a huge room on the top floor with a balcony. It was such a treat to enjoy a dip in the pool after a hot afternoon of touring. Staff was welcoming and even offered us treats in the bar when our room wasn't ready.
January 5, 2012