Rated 2 out of 5 by Mike82 Very disappointing
How this once fabulous hotel has gone downhill over the past four years! My first stay here was amazing - Platinum upgrade to a suite on the top floor with a large balcony, something left in the room every day like fruit, chocolates, even a bottle of prosecco with strawberries, and very kind and helpful staff. Now, four years later, still Platinum with SPG, and I am met with a surly check-in, my "upgrade" is the smallest room on the first floor with constant traffic noise, and there is no other recognition of my Platinum loyalty - not even a mint on the pillow. What happened? Did new management arrive and decide that recognizing loyal customers doesn't pay? Well, it has cost you my good will - I won't be staying here on my next trips to Rome in March and April.
December 11, 2013
Rated 5 out of 5 by 2300 Excellent Service at a Grand Hotel
We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation office made sure our room was exactly as requested. This is not a stuffy hotel. It is warm & friendly, but of course a bit pricy which is expected in this very upscale area across the street from the US Embassy. Every member of the staff spoke very good English and provided excellent customer service every day. We are a bit hard to please as we are very observant of details that need attention, yet I can say that there was nothing that could be improved during our stay - Gratzi to all the staff - Bravo!
December 1, 2013
Rated 5 out of 5 by Maryls Italy
This is one of the best hotels we have ever had the pleasure to stay in . The staff was friendly, the rooms were very clean. Would stay again and I will highly recommend to family and friends
December 3, 2013
Rated 5 out of 5 by GRP1921 Extreme Elegance
My wife and I stayed here for a total of 5 nights in September. The room we had was GORGEOUS and this was notwithstanding that we were staying free on SPG points. The hotel is very well situated for walking to the Spanish Stairs or Trevi Fountain, and if you don't mind walking, then to all the major attractions of Rome. It is a close walk to the metro and to Termini Station should you need rail travel. Overall an incredible property, very good location and friendly staff. All this said, I'm not sure I could afford to stay here if I would have been paying a nightly rate, as it is expensive.
October 28, 2011
Rated 1 out of 5 by FCWORLD Both the Hotel and Staff have see better Days
I have stayed in this hotel many times in previous years.
After an absence of about 5 years, I was saddened to see the grande old Lady in such poor shape.
The staff are indifferent, and not at all welcoming.
The only professional associate that I came across on my stay was the duty Manager.
The waiters in the restaurant treat you like you are invisible , and unless you are Italian, there is no service. They prefer to chat amongst themselves.
This hotel has lost its heart and soul.
November 8, 2013
Rated 4 out of 5 by VitoVino This hotel has a great location
We stayed at the Excelsior Rome during Christmas week. We were upgraded to adjoining rooms but both rooms had twin beds,and none with King Size beds were available. The rooms were great,good size with a view of Via Veneto,and balcony.The concierge desk was very helpful with dinner reservations,especially Paulo and Marco.One of them called me while dining at a restaurant to tell me I had left a credit card at a restaurant the night before ! On the negative side,the internet service fee is ridiculous 15euro a day,and like another reviewer,I too was charged 1euro a day for a charity .The phone didnt work properly to call the various departments,and the TV in one room didnt provide movie access
January 5, 2012
Rated 5 out of 5 by njdevil16 Awesome
Every time I go to Rome, I stay here. I have had pleasurable stays every time. I don't know where to begin, so I'll start with the Valet/Bell.
When I arrive at the hotel, I am immediately greeted by the Valet outside. I tell them I'm staying there for a few nights before going back to the states. As he proceeds to get my luggage, I tell him that I need to return the car to the local car rental office. They quickly tell me each time not to worry, simply give them the keys & they will return it for me. This is a joy considering I drove 400 KM to get there. The last thing I want to do is drive some more.
At check-in, the desk staff is always helpful. I have ALWAYS received an upgrade their. The last time I was upgraded to a room that had to easily be a $3500+ room. I even received champagne & fresh fruit. I was extremely appreciative, considering I go there a couple of nights every year and a half or so.
The concierge is always helpful. Every restaurant they have have ever sent me to was excellent.They have also helped with other plans without any issue.
The rooms are always impeccably clean & the maid service is perfect.
I don't know what else to say, except that I HIGHLY recommend this hotel.
January 14, 2012
Rated 5 out of 5 by Samuel10475 Ironing board
Our only disappointment was absence of iron and ironing board but we found out that was Italian law.
It was pleasure visiting Rome. The staff were very friendly and helpful.
November 25, 2013