Rated 4 out of 5 by Japando Great Stay
We arrived to Rome with the family and the front desk staff tried really hard to accommodate our rooms (was early in am) after a long trip.
When they found out about our 20th anniversary they send a surprise to our room!
Looking forward to visiting the Excelsior Rome again soon!
August 12, 2014
Rated 5 out of 5 by Rmac66 Classic hotel and a great location
The room we had was very spacious with a small balcony that was great to sit on during the evenings. The room decor and furnishings were showing there age but the hotel itself was well maintained and regal with an excellent pool. The hotel is well located and within a walk to sites like the Pantheon, Spanish steps, and Trevi fountain.
August 11, 2014
Rated 5 out of 5 by Jim1067 One of best hotel experiences ever
Staff, accommodations, location were perfect. I can't imagine staying anywhere else in Rome. My wife and I can't wait to go back.
August 22, 2014
Rated 5 out of 5 by GRP1921 Extreme Elegance
My wife and I stayed here for a total of 5 nights in September. The room we had was GORGEOUS and this was notwithstanding that we were staying free on SPG points. The hotel is very well situated for walking to the Spanish Stairs or Trevi Fountain, and if you don't mind walking, then to all the major attractions of Rome. It is a close walk to the metro and to Termini Station should you need rail travel. Overall an incredible property, very good location and friendly staff. All this said, I'm not sure I could afford to stay here if I would have been paying a nightly rate, as it is expensive.
October 28, 2011
Rated 3 out of 5 by PickpocketedinRome Horrible Concierge Restaurant Recommendation
The concierge made a recommendation for Malafemmina in Rome and we chalked it up to our "pick pocketing" in Rome. They charged us 4x the menu prices in the final bill. I travel globally, am a partner at Accenture where I entertain for a living and I've never seen anything quite like this. I would feel better knowing that my beloved Starwood will NEVER recommend this restaurant again.
July 3, 2014
Rated 4 out of 5 by Nilou Great Locatoin
This hotel is located on Via Veneto so very convenient distance from many sights. Hotel is very charming, large rooms, comfortable beds and attentive staff with great service.
July 30, 2014
Rated 5 out of 5 by njdevil16 Awesome
Every time I go to Rome, I stay here. I have had pleasurable stays every time. I don't know where to begin, so I'll start with the Valet/Bell.
When I arrive at the hotel, I am immediately greeted by the Valet outside. I tell them I'm staying there for a few nights before going back to the states. As he proceeds to get my luggage, I tell him that I need to return the car to the local car rental office. They quickly tell me each time not to worry, simply give them the keys & they will return it for me. This is a joy considering I drove 400 KM to get there. The last thing I want to do is drive some more.
At check-in, the desk staff is always helpful. I have ALWAYS received an upgrade their. The last time I was upgraded to a room that had to easily be a $3500+ room. I even received champagne & fresh fruit. I was extremely appreciative, considering I go there a couple of nights every year and a half or so.
The concierge is always helpful. Every restaurant they have have ever sent me to was excellent.They have also helped with other plans without any issue.
The rooms are always impeccably clean & the maid service is perfect.
I don't know what else to say, except that I HIGHLY recommend this hotel.
January 14, 2012
Rated 2 out of 5 by Loveasia1 Offer very little to Platinum guests
This is the only hotel in the world that I have stayed offer no complimentary drinking water in the room. I had to complaint about the room I was assigned originally before I was upgraded to a nice room.
The staff including the front office manager were not very helpful and unfriendly.
I feel strongly that this hotel does not care about the platinum members because they offer almost nothing to us.
Will never go back to this hotel again. Bad experience.
December 3, 2011