Rated 4.1 out of 5 by 317
Rated 1 out of 5 by xenia1989 Not the best stay
We arrived earlier then the c/in time but he good thing was that we got our room as soon as we arrived.that was only good thing happened to us during our stay.later on all our requests was ignored all answered was in a rude way.
August 16, 2016
Rated 3 out of 5 by LoveSPGNights Meh.
Nothing exceptional one way or the other. Which considering the price / Category 5 status means this stay was a disappointment. Not nearly as bad as my stay at its more expensive sibling just up the road, but I have not plans to return. Another aging beauty with lots of deferred maintenance.
August 1, 2016
Rated 3 out of 5 by LC90 Responsiveness and customer care to be improved
It took 1 hour to have shoes to go running (no good service provided)
Breakfast has no cookies and always the same fruit
July 12, 2016
Rated 5 out of 5 by Bdizzy Amazing staff and experience!!
The staff at this property was amazing!! Very knowledgable, helpful and accommodating. They knew it was our honeymoon and made us feel so special! We only stayed for one night in Rome, but through our 10 days in Italy, this was by far the best property and best service we received throughout our trip. Thank you all for your professionalism and efforts to make us feel welcome!!
July 5, 2016
Rated 5 out of 5 by Angel63 Excellent for all !
Excellent hotel and staff.
April 14, 2016
Rated 5 out of 5 by Rex021 Nice and warm
Nice hotel and excellent service. Warm service experience, a honeymoon amenities with wine. Superb!! We love it!
April 11, 2016
Rated 5 out of 5 by Tiziana13 Great Staff! Amazing Experience!!!
From when we arrived till when we left, the staff all treated us in a 5-star manner. Particular thanks goes to the Front Desk Staff and Virginia from the concierge who patiently helped us when we had issues with our Vatican tickets (apart from taking care of us throughout our stay). The facility itself is nothing but stunning and a strong kudos go to all the staff who keep the hotel in such an immaculate condition. Thanks for a wonderful holiday!
April 5, 2016
Rated 3 out of 5 by BusinessTraveller75 No SPG recognition
I was disappointed by my stay at the Excelsior. Provision of my SPG number resulted in zero recognition at check in, for my room, or during my two night stay. I was given a twin single bed room with no view. There was also a bizarre profusion of pop up notices and pieces of card in the room which frankly cluttered up the small room. This stay did not meet my expectations.
March 12, 2016