Rated 5 out of 5 by Frank2160 This hotel has a great staff
Everyone from the front desk to housekeeping, to maintenance or to restaurant/bar will take very good care of you. They go out of their way to make sure you are comfortable and don't want for anything. The location is perfect, very close to the Metro and plenty of entertainment within walking distance. The GM is hands on and makes sure his guests are well taken care of.
November 16, 2015
Rated 5 out of 5 by Chewytaylorsmom Family Reunion
My family reunion was held at the Westin. We had an awesome time! The food was delicious and the service was excellent! The room prices were great, compared to other hotels in the area. I would definitely stay at the Westin again!
September 7, 2015
Rated 2 out of 5 by WestinFan01 Dropped the ball, again.
In a previous stay at this hotel, I encountered dirty bedding (duvet) and had complaints about the noise level (was in a room near an elevator).
In order to prevent this from happening again, I called ahead and spoke with a manager on duty. I asked her to ensure the bedding was cleaned and to be in a "quiet" room.
Unfortunately, upon arrival, the bedding was marked with stains. I had to request housekeeping, who was surprised that it was caught during the cleaning process.
The biggest complaint is that even after calling ahead - the same problems persisted. This signals a breakdown in communication and a lack of attention paid. This made it very difficult to feel clean in the room.
August 6, 2015
Rated 5 out of 5 by RyanPC Excellent Stay
Everything about the hotel was great. I stayed here while on travel for work. My work schedule changed and I had to check out a day early. The staff was great and gave me ZERO issues cutting my stay short. I will definitely return.
July 15, 2015
Rated 4 out of 5 by Jillv1959 Staff is wonderful
I stayed at the Westin Crystal City for 2 weeks and was very impressed with the friendliness and attentiveness of the all staff. The food is delicious, although I thought it a rather limited menu. The rooms are well furnished and the beds/pillows are SO comfortable! I noticed peeling paint on the ceiling between the window pane and valance would drop to the floor occasionally, also some of the wallpaper in the bathroom was peeling. It is a very clean hotel and the only big drawback for me was no pool. It was an enjoyable stay and the staff was stellar.
June 26, 2015
Rated 4 out of 5 by HavreMT Westin Crystal City
A Wonderful hotel with lots of amenities. The bed was heavenly and the room comfortable. The food was great and staff was very accomadating and helpful. It is also close to Regan International Airport which is nice.
June 9, 2015
Rated 2 out of 5 by MJMT C+
A number of issues lowered the quality of our visit.
Overall the staff was friendly/very friendly but
here's the bad news:
I ordered poached eggs in your restaurant.
Somebody needs to teach the kitchen how to cook poached eggs. Mine arrived in a puddle of the cooking water with mucky white film all
over the top. Potatoes and bacon didn't cut it either. Ptuii.....I must say, though, that we ordered the yogurt, fruit and granola dish to go and that was quite good.
Coffee in the morning....C'mon....$3/cup?
If you need the $3 , add it to the cost of the room and don't make people dig for $3 first thing in the morning...We paid plenty for the room and free coffee for your guests seems obvious...if you say that we have coffee in our rooms I would counter that you don't offer half and half in rooms. I met another guest who was riding down in the a.m. to find half and half.
She was mad.
Speaking of the rooms. We should have had a refrigerator but there was none. Only when we talked to a fellow guest did we call the front desk and they brought one up. Also, we had to call housecleaning as they failed 2 days in a row to refill toilet paper and shampoo.
We were there for 5 days.
And the front desk....very friendly but short on useful info...We asked about the best way to get to Mt. Vernon...the clerk printed out the home page and a driving map which did us no good (I told her we didn't have a car) We ended up taking the Metro, which was fine, but also found out that there was a ferry that went right down to Mt. Vernon. Staff should know this. Also, how about a map including metro stops and immediate area? This should be automatic.
Again, to be fair....Michelle was superb at front desk...lots of specific info for one of our outings.....shuttle staff was also excellent...very helpful.......
Overall staff was friendly and even very friendly but attention to detail was poor. Somebody needs to pay attention.
May 31, 2015
Rated 5 out of 5 by Guest8 Great staff
Excellent staff -everyone was wonderful but Victor went above and beyond to make our visit a pleasure.
May 17, 2015