Rated 1 out of 5 by DavidCrystalCity Terrible experience a coffee cup full of pu_bic hair
Worst hotel experience ever!.
I woke up in the morning to have a cup of coffee... as soon as I opened it I realized it was FULL of P_UBIC_ hair.... disgusting!
I called the housekeeper manager to see it.. she apologized and took the cup with her. Unfortunately the manager was not available at that moment and I had to left for a conference... I tried to check out right away and not to stay for the other 2 nights left. In the front desk they told me that someone was going to call me by 10 am so I can be able to checkout and cancel the other two nights. However, they call me at 2pm (after check out time). At first they told me that I was going to have to pay for one more night (late check out)!.. The person that called me did not even apologized for that coffee cup full of p_ubic hair on my room... not for having to wait for about 4 hours for them to call me back (and not being able to check out in the morning). Finally, they offered me a 50 dollars certificate to be spent on their restaurant... of course I did not use it and just left the hotel.. (I went to another place)
November 12, 2014
Rated 4 out of 5 by flyspg Very nice front desk staffs
The room was cold, and the heater doesn't work. But they deliver a heating unit to my room pretty fast.
I had some other issues during my stay, during the checking out I complained a little, they invited me to have a free breakfast! But I needed to catch the flights, so I didn't take.
Nice staffs, close to DC, very convenient.
November 5, 2014
Rated 5 out of 5 by halaalgrubber Excellent
Everything about my stay was superb. Gold member, was greeted and recognized upon check in. My room was extremely clean and comfy. Everything was so new that it almost felt like I was the very first guest to stay in this room. The room service was not bad either. Service was fast and friendly. Rabia at the front desk was extremely helpful and courteous. I highly recommend Westin Crystal City and would stay here again without a doubt next time I am in the area.
October 29, 2014
Rated 4 out of 5 by PamFrank Will definitely return!
Our room was very nice, clean, and comfy. The bathroom was perfect and the bed was very comfortable. The staff was pleasant and respectful, and Lydia, the consierge, was extremely kind, patient (this was our first time in the DC area) and very helpful. We will definitely consider this hotel first when booking a return trip. We did not dine at the hotel, but the coffee was great!
October 19, 2014
Rated 5 out of 5 by Chin nice hotel
Staff are very nice and friendly with smiles; they are proactively ask you if you need anything when the staff see you walk closely to the front desk or the concierge desk. They make me feel warm and valuabe guest.
keep up the good work!!!
October 3, 2014
Rated 2 out of 5 by JRCR Poor Maintenance Support
Three times we called to get a sink unstopped in the bathroom. Once a man came and he did not resolve the issue. The other times no one came! At this very moment my husband in on the phone with Kenny who disconnected him twice and asks the same questions--still without the response we expect, "Mr. and Mrs. Redfield we will come to take care of this issue right away. So sorry for the incovenience." Poor. Very poor service!
September 26, 2014
Rated 5 out of 5 by Anita33 Great Customer Service
Lydia at the Westin Crystal City, VA Concierge Desk on 9/19 at 5:30 PM was so very helpful. She was so kind, gave us recommendations about where to eat and even made the reservation for VIP status and a free appetizer at McCormick and Schmidts! the next day she recognized me and remembered my name and asked how the dinner was. You are very lucky to have such a wonderful, customer focused employee such as Lydia. Please make sure that you let her know that I wrote this compliment.
September 13, 2014
Rated 2 out of 5 by Grate300 Beautiful property, but that's about it
I used the shuttle from Reagan International to get to the hotel. The shuttle leaves the property on the hour, and half hour, After arriving at the hotel, I was greeted by the front desk. The property is very appealing, and modern. The front desk staff was helpful, polite, and accommodating. I was visiting a friend in Crystal city, and since it was late, we decided to eat at the Nutrio restaurant located behind the main bar area in the lobby. We were greeted by Oksana, and she seated us immediately. She took our drink order, and shortly thereafter, our meal order. I ordered the Steak Frites (medium), and she ordered the oven roasted trout. We placed the order at approximately 8:40 p.m. Oksana, our server, apologized for the long wait for our food. She stated that they only had one person in the kitchen. She was very polite, and we patiently waited for our order to arrive. Approximately 45 minutes later, a gentleman brought us our order. My steak was overcooked. I took a bite of the steak, and it was chewy with a fish flavor. I told Oksana, our server, and she agreed that the steak was not cooked medium. When I told her it tasted like it had a fish flavor. I'm guessing that the steak was cooked near a fish dish? In either case, my order and my friends order was not up to par. We told the waitress we were not happy with the experience at all, and she apologized and seemed sincere. Again, she stated that they were short handed, and that it's not usually busy on Monday. Oksana offered us dessert, or an appetizer to make up for the meal, but we declined. To my surprise, a manager did not come speak with us. I received the check, and paid the full amount. The hotel itself is very appealing, and the bed is extremely comfortable. The room was clean, and the amenities were nice. However, I really think that the service is just as important, if not, more important than decor. I hope that these concerns are a mere coincidence, and not the standard of this property.
September 23, 2014