Rated 4 out of 5 by Napafan This is a gem on the Grande Canal!
The Hotel Danieli and the Gritti Palace will likely attract the most visitors and the gushing reviews. But, Venice Westin is a little jewel box of a hotel at the heart of Venice.
The rooms are wonderfully decorated and the location is amazing. Moreover, you are likely to pay a third of what it would cost to stay at the Gritti.
Within five minutes from the hotel is the Piazza San Marco which is a perfect base for a long weekend. The concierge was extremely helpful and provided needed advice.
This would be Starwood's premier property in Venice if it did not have the Gritti in its collection. And because of the Gritti, this hotel is often too easily over-looked.
November 23, 2011
Rated 2 out of 5 by Kenneth712 Excellent location, but disappointment on experience and service.
One of the best location you can find – quietly located amongst high end shops, southern exposure to the Grand Canal (with a great view), <10min straight walk to St.Marks. However, that's where the pleasantries end.
As a SPG category 6 hotel, one has certain expectation on the level of service one would receive. Not only did it not meet, most if not all of the staff were apathetic and indifferent.
- Had called the front desk to arrange Gerberas to be ready in the room prior to check in. Was passed around 3 times and was hung up on by the time I finally got to the concierge desk. No answer on the second attempt.
- Decided to email instead and was told that they made a few attempts, but due to holiday, flower shops might be closed.
- Upon check in around 11PM, no one was available at the front desk. Waited a bit and found someone at the concierge desk. The individual apathetically said there should be someone there and pointed back toward the front desk…
- At check in, the front desk made no inquiries into room preference, balcony or exposure. No offers of room upgrade despite my SPG gold status. Was not explained any of the facilities, hours or the typical option between free Wifi or SPG points. Was perhaps the coldest and least welcoming reception in all of my SPG stays.
Shame on service of an otherwise excellent hotel
November 29, 2013
Rated 5 out of 5 by SMS777 Location, Rooms, & Staff
Just returned from part business, part pleasure trip to Europe. This was our third stay at the E&R in Venice, and once again it did not disappoint. Very friendly & warm welcome from Lisa at the front desk (that's the kind of employee I want in my businesses!), room upgrade for SPG gold, bags transferred promptly, and we were off to another magical stay at the E&R. This is easily one of my top five hotels in the world, and I travel very extensively, and stay only at 5 star hotels. The combination of location (it doesn't get any better than this), rooms, staff, and service make the E&R one I can't wait to get back to. I really do NOT understand some of the negative reviews on here. We are four for four, and looking forward to many more times of tying time here with future Europe business trips.
October 2, 2013
Rated 4 out of 5 by GRP1921 Great Home Base
My wife and I stayed at theWestin Europa for three nights in September. We had a wonderful stay in a large room, even though we were staying for free using SPG points. The hotel staff were very friendly and the hotel is ideally situated for going shopping, enjoying the activities within San Marco square or taking a tour of the grand canal and accompanying canals. I would gladly stay here again.
December 9, 2011
Rated 5 out of 5 by BobR62 For me, it is like going home.......
I stay at this hotel every time I travel to Venice, which is a lot (I've been four or five times in the last three years alone). I wouldn't think of staying anywhere else, and consider it one of the three or four hotels in the world I really look forward to returning to. The location simply can't be beat.....it is in a little, quiet oasis of its own, but literally a stone's throw from San Marco. The Concierge staff and desk staff are real professionals and wonderfully warm, and they are a VERY comforting sight to see upon a return visit! The buildings are magical as far as I am concerned.....from the minute you step off the water taxi onto their private dock, and walk into their gorgeous marbled lobby area, it feels like you are transported to another time and place. The postiioning of the back of the hotel -- which is on the Grand Canal -- and the front -- which is at the end of a labryinth of alleyways, means that you are in your own special cocoon when you stay here -- no throngs of passers-by or tourists -- unless you count the boats and gondolas on the canal! I can't wait to get back -- and I don't have to wait long as I am arriving again in about 10 days!!!
March 19, 2012
Rated 4 out of 5 by WseikoW Postive stay
Stayed 2 nights , Nov 11th 2013. Checked in At 11 am. Room was Ready. My platinum upgrade was automatically done. Was provided with a 2 room suite, Very nice. Platinum amenity offered a check in. Staff was very attentive.
We did not dine at hotel. Had drinks at hotel bar, Very expensive [ however , to be expected ]
November 14, 2013
Rated 5 out of 5 by OTraveller A Great Hotel in a Fantastic Location.
If anyone is looking for a really good - no I mean great -hotel in a remarkable and beautiful City with the perfect location (on the Grand Canal and just minutes away from Piazza San Marco), and great staff (especially in reception and the bar – but in truth shouldn’t leave anyone out ) in a lovely building which makes the most of its location – look no further. It is here with the Westin Europa and Regina in Venice. The hotel even has links, via a complementary shuttle boat service, to the Lido which leaves from a landing stage in front of the hotel, on the Grand Canal. Myself and my wife had a great stay here in August 2011. We were given a lovely room with a small roof terrace. We enjoyed it so much we have booked again for a stay in a couple of weeks time, I would happily recommend the hotel to anyone. Thanks to everyone at the hotel for a great stay! - and looking forward to many more in the future.
July 9, 2012
Rated 5 out of 5 by Shirley12 Excellent Venice Experience
This was our second stay at the Europa & Regina. Happy to report the second stay was just as wonderful as our first visit! The location is fantastic, the staff are great, the morning breakfast buffet I would highly recommend.
July 11, 2012