Rated 3 out of 5 by Sjpvac Gorgeous Hotel - Not so great rooms
Stayed here two nights post cruise to celebrate an anniversary occasion. Hotel lobby and area is spectacular. Breakfast on the canal was also.
Unfortunately, asked for a canal view and a king size bed. As a plat, got a handicapped accessible room which had a huge bathroom but the two twin beds were barely pushed together and were made up as two individuals which did not allow for sleeping together without falling through the beds as they were not tied together in any way to keep them from separating. No anniversary celebrating for that stay.Did get a note and piece of cake though from the manager.
May 22, 2012
Rated 2 out of 5 by kram Poor guest services
I have stayed at many good hotels around the world, and I feel that the staff ( maybe it is a sought after destination and hence the lack of effort) need to me more customer friendly. the quality of the food also left a lot to be desired.
Definitely one of the low points of my SPG stays.
March 28, 2013
Rated 2 out of 5 by chef2000 Not what expect from a 5 star hotel
Room was dirty, not well kept up.
There was rotting wood in several locations in room. Staff was not friendly. The room was extremely hot and was told that there was no AC and was given a fan. Room was left with dirty dishes one day and without toilet paper.
November 27, 2012
Rated 5 out of 5 by NELKAY My Venice vacation
My wife and I spent 3 days in Venice for a romantic vacation. The hotel was very good with an amazing location. Morning breakfast was outstanding overlooking the grand canal. The room was spacious and clean.
September 28, 2012
Rated 2 out of 5 by AC2218 Tired and in need of extensive renovations
We arrived around 8:00 PM, checked in and went to our room, second floor of the hotel. Once inside and after taking a breath, called to have the room changed. Nothing available that evening, and was moved the next afternoon. The hallway to the room was dirty, with marks on the walls, the room smelled musty, wasn't particularly clean or well lighted, no wireless in the rooms, no functioning temperature controls. The room was hot, and we were told to open the window as the AC wouldn't be turned until sometime in May. The beds didn't resemble anything near a Westin bed, and were two twins made to look like a king.
This may have once been a grand hotel, but given its current condition, lack of basic Westin amenities - I'm sorry to say go elsewhere.
The location is great, and service was good as well, but the staff can't put enough lipstick on this pig to make you think it wasn't one.
Sorry, I've been to many Westin hotels worldwide and this is the poorest one I've seen to date.
April 30, 2012
Rated 5 out of 5 by SMS777 Location, Rooms, & Staff
Just returned from part business, part pleasure trip to Europe. This was our third stay at the E&R in Venice, and once again it did not disappoint. Very friendly & warm welcome from Lisa at the front desk (that's the kind of employee I want in my businesses!), room upgrade for SPG gold, bags transferred promptly, and we were off to another magical stay at the E&R. This is easily one of my top five hotels in the world, and I travel very extensively, and stay only at 5 star hotels. The combination of location (it doesn't get any better than this), rooms, staff, and service make the E&R one I can't wait to get back to. I really do NOT understand some of the negative reviews on here. We are four for four, and looking forward to many more times of tying time here with future Europe business trips.
October 2, 2013
Rated 5 out of 5 by Anonymous Loved my stay
My daughter and I arrived at the hotel over spring break 2012. We took a water bus and happened to get off at the wrong stop so with rolling suitcases going up and down the bridge stairs we had a difficult arrival. The lady that check us in went out of her way to help us and she was wonderful. Even though we were on points, was upgraded to a premium room which made our stay so much more comfortable. Beds were comfortable, room was spacious, hotel is beautiful and the staff was wonderful. The only suggestion is that on the reservation confirmation it would be helpful to mention transportation information. Water taxi costs and water bus cost and the name of the stop to get off. All in all I loved my stay at this hotel and will stay here again on my next trip.
January 28, 2013
Rated 5 out of 5 by TamaraL Magical hotel
We spent our last night in Italy at this hotel. the trip was to celebrate a "big" birthday. The experience was magical. Although our room was not ready when we arrived we were graciously offered drinks at the bar. I was using points for a nights stay and had asked for an upgrade. However, given that it is high season I was not sure what could be accommodated. We were very pleased with an upgraded room on the top floor with a view of the grand canal.We had a lovely night out and returned to our room to find a bottle of champagne. We toasted Venice from our window and felt the magic - all courtesy of this wonderful hotel.
June 17, 2012
Rated 5 out of 5 by Debbiedoo tucked-away beauty
Upon arrival,from a shared water-taxi to private dock, we were upgraded to a water-view room that we found comfy and quiet. Great location close (but not on top of) the attractions (which are best avoided during peak hours). Did not eat in hotel because of crowds and pricing, but found great choices within minutes. Hard to find, but so worth the effort...and the nearby shops....oh, my. Don't miss a midnight gondola ride from the nearby stand.
January 5, 2012
Rated 2 out of 5 by FrequentTraveller Really Run down hotel with so so service
This is the first Westin Hotel I did not have a good feedback. The hotel itself is so run down - doors broken, the wood fixture is broken in bathroom, room is not very clean and old. Service from concierge is good, but the hotel reservation desk is not good at all. Food at the restaurant very disappointing and service at dinner time is almost to none. Very sad to see a Westin run like this.
April 6, 2013
Rated 3 out of 5 by Jim43 This hotel has minor drawbacks.
The hotel is nice but a category 6 is high. The staff is not as friendly as I thought they would be. Our 2 rooms had a view of an ugly roof with wood debris. Difficult to haul your luggage from the water taxi to the front door. A close by category 6 would be a much better bet. Good location and close to St. Marks.
July 13, 2012
Rated 4 out of 5 by DonnaSPGct Disappointing Service
This hotel is wonderfully situated in Venice, and the room we stayed in was roomy and clean. There were a couple of service issues, however, which detracted from our stay. First of all, at check-in, we were not offered an amenity which comes with gold SPG status (like free wi-fi or bonus points). When I asked about it the next day, they said they would give the points for the prior day (still have not) and get me wi-fi access for the remainder of the stay. We did get one day of wi-fi, but not the next. And, wi-fi was only available in the lobby... We found the concierges to be polite but not friendly or accommodating. When asked whether they could mail a postcard for us, they suggested we go out to a local news stand to purchase a stamp. When I told them that their stamping machine postmark would be fine (they didn't have stamps), it took a long time for them (with much discussion behind the desk in Italian) to accept the one postcard and let me know how much the postage would be. Additionally, when we wanted to use the business center to check-in to our flight home and print our boarding passes, the concierges were not very helpful. Apparently the business center was "out of order" and there was nothing the concierges could do to help with our boarding pass printing. Therefore, we had to wait on a one hour line at the airport rather than a 10 minute line for those who had already checked-in and had boarding passes. Lastly, the service in the restaurant for breakfast was slow and the wait staff spoke very limited English (which led to the wrong items brought and an even longer wait for our food and check). We literally could not get out of the restaurant in less than 45 minuites, which is a very long time compared to other Westin breakfasts we ate in Italy. We were disappointed in our stay in Venice at this hotel as our service expectations were much higher. The hotel, itself, was lovely, though, and we would recommend it to others (but warn them about service expectations).
April 30, 2012
Rated 5 out of 5 by Mackey Honeymoon
We started our honeymoon in Venice. This hotel, the location, and our room were absolutely amazing. Upon our arrival (after traveling for 24 hours), we were welcomed and checked in by Roberta. She was so sweet and put us in an amazing room. We couldn't have asked for more. Alberto, the concierge, was fantastic. He recommended amazing restaurants, gave us insightful history lessons, and gave us fantastic suggestions of sights not to miss. This hotel, Roberta, and Alberto made our time in Venice everything we could have dreamed of. Thank you!
December 2, 2012
Rated 5 out of 5 by NOLAboy Simply superb stays
We recently had two separate stays at this hotel and found it simply outstanding. The location is perfect, and our room had a huge terrace looking out over the Grand Canal with a jaw-dropping view. Alberto, the concierge, Luca at the front desk, and Luwana in the bar went out of their way to make our stay was an excellent one. Our room, which I believe was a renovated one, was of average size, but was comfortable, clean, and did I mention the fabulous terrace? I read the other reviews about this hotel and was a bit concerned about staying here, but everything--from SPG recognition to the room, breakfast and most importantly, the staff--were all spot-on. Any faults? The hotel is quite expensive and the Wifi a bit testy, but those were minor issues for us. I would stay here again in a heartbeat.
March 10, 2013
Rated 4 out of 5 by RochelleG Tale of Two Hotels
This is a gorgeous hotel, in an great location. And while the general facilities are all 5-star, the same can't be said of the Starwood section. I used all points to stay here and, as a result, I felt like a poor relation visiting rich relatives. The halls were shabby and threadbare. The elevator was tiny and scuffed up. The room was remarkably not much. I would recommend the hotel, but caution SPG members to temper their expectations.
September 15, 2013
Rated 5 out of 5 by Chris78 Has my heart
It was my first visit to Italy. I arrived at the hotel to be warmly greeted by the front desk staff. My platinum benefits were discussed and they kindly upgraded me to a beautiful room!
After freshening up concierge directed me to some places to eat - great suggestions! Nothing but praise for the hotel and their proactive staff. Wonderful location as well! They even sent me a birthday cake and card !
March 21, 2012
Rated 5 out of 5 by MJRCR Right on the Grand Canal
This hotel is reached by the narrowest street but what a surprice when you arrive. It's just lovely and the restaurants are right on the Grand Canal. Delicious food and what a view! The staff was very helpful and we really enjoyed our stay. It's a very short walk to San Marco Square, where all the action is and it's also easy access to a lot of other places in Venice.
November 6, 2011
Rated 2 out of 5 by Mke007 Servic e was below what I expect
the service was not commensurate with a 5 star hotel. 1) our phone was out of order for 2 days, 2) they double booked the room with another couple that entered the room while we were there, 3) no extra blanket provided in the room, 4) check out was a hassle, 5) concierge was excellent.
September 24, 2012
Rated 5 out of 5 by Cufflynx Excellent location
The Europa & Regina is simply a WONDERFUL property. The location on the Grand Canal is spectacular and convenient. The concierge staff is MOST helpful.
You truly are staying in a LUXURY hotel and room.
THANKS to Massamo & Alexandro.
November 8, 2011
Rated 5 out of 5 by RBRT888 PERFECT
My stay at this hotel was perfect. The room was extremely confortable and with an amazing view of the “SANTA MARIA della SALUTE”.
The breakfast was superb.
A special thank to Lisa and Roberta (reception desk) for their spontaneous kindness with my baby.
January 2, 2014
Rated 1 out of 5 by LMSATTY Watch out for the Diet Cokes
I know Venice is an expensive city but 11 euros for a diet coke (a small one at that) seems
July 7, 2013
Rated 1 out of 5 by robandlindsay not Impressed
Booked a night in Venice to celebrate our anniversary. Redeemed (a lot of)) points for the room, not sure if that had any bearing on the experience but I suspect it did. Front desk staff very uninterested in giving any kind of service, any time I needed anything from them it seemed like I was putting them out. Booked a "two twins as a queen" room. Several other rooms we stayed in across Italy were this way as well, but in all of the other rooms the two beds were fixed together and made as one. One queen sheet, queen comforter, etc. Our room here had two separately made twin beds pushed right together, separate sheets, comforters, complete separate beds. Making matters worse the beds were not attached, so when you rolled over from one side to the other, the beds slid apart and separated, leaving a large gap in between. Get up, push the beds back together, get back into bed, roll over, beds separate. Spent the night with both of us sharing one twin bed. Not our best anniversary evening. When checking out I was asked how our nights sleep was (in a robotic fashion without even looking up from the desk) I told her it actually wasn't very good because of the separating, she apologized and said she would let housekeeping know. I don't even think she was listening to me and "I'm sorry I will let housekeeping know" seemed like an automatic statement reply that she would use should anything negative be said about a room.
View was awful (redeemed points?) Bathroom was very nice, room was in great shape. Lobby and bar were also impressive. Concierge service was 5 star! truly excellent service here.
Because of the bed situation I honestly wish we had chosen to stay elsewhere for our night in Venice.
Wi-Fi: Come on, for what you charge a night, throw in the Wi-Fi!
July 31, 2013
Rated 4 out of 5 by Doug1007 Little things can make a difference--in a bad way
After reading so many great reviews about this hotel, I wish I could write one as well.
The location of the hotel is very convenient.
Check-in was smooth. We were offered the SPG Gold amenities and even got an "upgraded" room. It was large with a tunnel view of the canal.
The room was hot. We figured the room had not been occupied for a couple of days since we found an anniversary cake on the table with a note dated two days before my arrival.
I made sure the air was on and left for the city. Upon returning, the room was still hot. Reception was called and after 30 minutes, someone showed up. He tampered with the thermostat, said he was leaving and would come back. He never did. At 3:00 am we woke up due to the heat. Next morning the AC was reported again. I requested a change of room but was told the AC would be fixed during the day. On the second day, the room was still hot. I complained again and someone came at 9pm to check the AC. The room did cool down after that.
We also found several Conceirge to be just unfriendly....just doing their job.
Check out was very slow. There was only one person at the desk and it took him 20 minutes with the previous guest in front of me. I was incorrectly charge for the room. I tried to explain to no avail. Since we needed to catch the transportation to the airport, I said I would just deal with it when I got home. Thankfully,another gentleman came and understood the error and corrected the invoice.
Little thing like this can deter from what could have been a wonderful experience.
November 7, 2012
Rated 5 out of 5 by Des777 Spectacular
My wife and I simply loves this place. Conveniently located and spectacular view from our room of the grand canal. Service is excellent, breakfast of good quality. We were upgraded with fairly reasonable cash top up for a beautiful room. We dined in our room terrace on our 1st night. Food was the best in the 3 days we were there . Better than the recommended restaurants we tried in venice.
Staffs are very friendly and accommodating .
December 10, 2013
Rated 5 out of 5 by Hubster A wonderful 3 days in Venice
We genuinely enjoyed the Westin Europa and Regina, The room was tremendous and the view from the sixth floor was pretty amazing looking over the rooftops of the city. I guess the thing that stood out the most was the beautiful view from the dining location. It was a breathtaking spot on the water. Everyone was very helpful, although one of the concierges seemed a little tired of questions from Americans. But again, the rest of the staff was terrific. A great spot and a wonderful three days. We'll definitely come back to this Westin next time we're in Venice.
September 8, 2013
Rated 1 out of 5 by Stuck Sneaky Policies
Watch out for their sneaky 2 night minimum policy! I tried to cancel one night of my stay on my honeymoon due to a change in the ferry schedule and they will not do it. I am being charged the already super high rate for a night that I won't even be there. Awesome!
March 22, 2012
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Option for Venice... On the Canal
This is a great spot. There is a lot of room variation here as the hotel is old and configuration is varied. We booked a few rooms so we were able to experience some of them. When able they provide nice upgrades... so some are better than others. Don't DEPEND on upgrades during high season as it's going to be full... after all, this is Venice and you're at one of the top hotels on the canal. We loved the hotel and looked forward to enjoying breakfast every moning on the canal. Received good service from the Concierge staff here as well. Great location.
April 2, 2013
Rated 2 out of 5 by Kenneth712 Excellent location, but disappointment on experience and service.
One of the best location you can find – quietly located amongst high end shops, southern exposure to the Grand Canal (with a great view), <10min straight walk to St.Marks. However, that's where the pleasantries end.
As a SPG category 6 hotel, one has certain expectation on the level of service one would receive. Not only did it not meet, most if not all of the staff were apathetic and indifferent.
- Had called the front desk to arrange Gerberas to be ready in the room prior to check in. Was passed around 3 times and was hung up on by the time I finally got to the concierge desk. No answer on the second attempt.
- Decided to email instead and was told that they made a few attempts, but due to holiday, flower shops might be closed.
- Upon check in around 11PM, no one was available at the front desk. Waited a bit and found someone at the concierge desk. The individual apathetically said there should be someone there and pointed back toward the front desk…
- At check in, the front desk made no inquiries into room preference, balcony or exposure. No offers of room upgrade despite my SPG gold status. Was not explained any of the facilities, hours or the typical option between free Wifi or SPG points. Was perhaps the coldest and least welcoming reception in all of my SPG stays.
Shame on service of an otherwise excellent hotel
November 29, 2013
Rated 2 out of 5 by mgpacific Bad service
Hotel is great for location. We had a nice room overlooking the water.. shame only on the 2nd floor even thou we prepaid 6 months in advance for a good room.
STAFF - staff really are not interested in guest.. reception and porter service especially.. I wouldn't expect to be paying 600+Euro for terrible service.
ALSO no ironing.. I was told their is no ironing boards in the room so after 7pm you can not get anything ironed.. ?? not really 5 star and not really a Westin..
Customer service is not that good
September 21, 2013
Rated 4 out of 5 by WseikoW Postive stay
Stayed 2 nights , Nov 11th 2013. Checked in At 11 am. Room was Ready. My platinum upgrade was automatically done. Was provided with a 2 room suite, Very nice. Platinum amenity offered a check in. Staff was very attentive.
We did not dine at hotel. Had drinks at hotel bar, Very expensive [ however , to be expected ]
November 14, 2013