Rated 1 out of 5 by Hyphen Bad time
1 the reception staff were rude
2. We were given a room tucked away in a far away corner of the hotel.I asked for another room but was told the hotel was booked out3
3Received a late phone call to tell me that the alarm in the bathroom went off. Told them NO they said "sorry"
July 22, 2014
Rated 5 out of 5 by bobo35 Wonderful experience
We and our granddaughters enjoyed our stay immensely.
July 25, 2014
Rated 5 out of 5 by Phirsty just right
gave us everything we expected and more.
July 25, 2014
Rated 1 out of 5 by LMSATTY Watch out for the Diet Cokes
I know Venice is an expensive city but 11 euros for a diet coke (a small one at that) seems
July 7, 2013
Rated 3 out of 5 by flyerno12 Worst SPG Experience
I am a loyal SPG member and enjoy my stays at most every Starwood hotel whether it be for frequent business trips or personal vacation. I appreciate the flexibility and user experience of spg.com so on a whim my wife and I as part of our 10 year anniversary trip to Italy decided to visit Venice. We booked our room last minute at this hotel, but expected the usual exemplary Starwood experience.
First upon check in, it felt very rushed and there were no personal questions asked about reason for stay, how was your trip, etc?
The hotel has many elevators and it would have been helpful for a staff member to walk us to the appropriate elevator to make the transition easier. Instead we got lost in the hotel and ended up in a construction area.
The concierge desk was minimally helpful in making suggestions or checking in as we passed by multiple times.
One bright side was the late night bar woman. My wife and I needed some hot water for tea and she set us up on the back patio with a nice view for the evening.
Although our room was "Upgraded", I think it may have been done more out of convenience given construction going on in the hotel. Our room was not ideally located either being on the second floor near the dock made for a very noisy morning with all the boats getting going for the day. Upon checkout, I wanted to share this concern, but the associate barely made eye contact and seemed frustrated that we wanted to settle our bill to our credit card. Additionally, she did not ask how our stay was and when asking about "Water Taxis" was not helpful. Lastly, she did not say have a good trip or goodbye.
I still hold Starwood in high regard, but not this particular hotel.
April 2, 2014
Rated 4 out of 5 by TravelingEurope Venice, Italy Europa
Room was spacious, clean, and tastefully decorated. Staff was attentive, though at times a bit direct. Location of hotel is central to St Marc's Square, and they offer complimentary shuttles to Murano Island. However, room was not ready when we arrived at 4:00 pm, internet was intermittent at best, shower water drained slowly, no shuttles to train/airport, windows didn't open,
July 15, 2014
Rated 4 out of 5 by Doug1007 Little things can make a difference--in a bad way
After reading so many great reviews about this hotel, I wish I could write one as well.
The location of the hotel is very convenient.
Check-in was smooth. We were offered the SPG Gold amenities and even got an "upgraded" room. It was large with a tunnel view of the canal.
The room was hot. We figured the room had not been occupied for a couple of days since we found an anniversary cake on the table with a note dated two days before my arrival.
I made sure the air was on and left for the city. Upon returning, the room was still hot. Reception was called and after 30 minutes, someone showed up. He tampered with the thermostat, said he was leaving and would come back. He never did. At 3:00 am we woke up due to the heat. Next morning the AC was reported again. I requested a change of room but was told the AC would be fixed during the day. On the second day, the room was still hot. I complained again and someone came at 9pm to check the AC. The room did cool down after that.
We also found several Conceirge to be just unfriendly....just doing their job.
Check out was very slow. There was only one person at the desk and it took him 20 minutes with the previous guest in front of me. I was incorrectly charge for the room. I tried to explain to no avail. Since we needed to catch the transportation to the airport, I said I would just deal with it when I got home. Thankfully,another gentleman came and understood the error and corrected the invoice.
Little thing like this can deter from what could have been a wonderful experience.
November 7, 2012
Rated 1 out of 5 by robandlindsay not Impressed
Booked a night in Venice to celebrate our anniversary. Redeemed (a lot of)) points for the room, not sure if that had any bearing on the experience but I suspect it did. Front desk staff very uninterested in giving any kind of service, any time I needed anything from them it seemed like I was putting them out. Booked a "two twins as a queen" room. Several other rooms we stayed in across Italy were this way as well, but in all of the other rooms the two beds were fixed together and made as one. One queen sheet, queen comforter, etc. Our room here had two separately made twin beds pushed right together, separate sheets, comforters, complete separate beds. Making matters worse the beds were not attached, so when you rolled over from one side to the other, the beds slid apart and separated, leaving a large gap in between. Get up, push the beds back together, get back into bed, roll over, beds separate. Spent the night with both of us sharing one twin bed. Not our best anniversary evening. When checking out I was asked how our nights sleep was (in a robotic fashion without even looking up from the desk) I told her it actually wasn't very good because of the separating, she apologized and said she would let housekeeping know. I don't even think she was listening to me and "I'm sorry I will let housekeeping know" seemed like an automatic statement reply that she would use should anything negative be said about a room.
View was awful (redeemed points?) Bathroom was very nice, room was in great shape. Lobby and bar were also impressive. Concierge service was 5 star! truly excellent service here.
Because of the bed situation I honestly wish we had chosen to stay elsewhere for our night in Venice.
Wi-Fi: Come on, for what you charge a night, throw in the Wi-Fi!
July 31, 2013
Rated 5 out of 5 by thelawman Place was great!!
The hotel is in an awesome location on the Great Canal and was wonderful. Our suite was great and they use ETRO products! I wish the gym was bigger but it was still good by European standards. I have been there twice and would highly recommend the hotel!
July 14, 2014
Rated 5 out of 5 by james111 stay
great location helpful staff very nice room
July 15, 2014
Rated 4 out of 5 by Van50 The hotel exceeds my expectation
The hotel has a central location and a beautiful view of the Grand Canal. We had a great stay in Venice and very much appreciated the excellent service from the hotel staff.
July 11, 2014
Rated 4 out of 5 by Rajit Great experience
We stayed at the Westin Regina for 3 nights and were very pleased with the facility and staff. The property is luxurious but not opulent. The location is really excellent, being just a few minutes away from Piazza San Marco. The staff are very courteous and helpful and made our stay that much more pleasant.
July 4, 2014
Rated 5 out of 5 by Lynette20 Fabulous location fabulous hotel
Service is outstanding, staff are just lovely
July 7, 2014
Rated 5 out of 5 by Rich Vacation
The hotel was excellent. Room and service were outstanding. Had a great time.
July 5, 2014
Rated 5 out of 5 by Jack1234 Excellent property in heart of venice
Me and my wife stayed at this property during our Honeymoon. This property in located in heart of venice across the grand canal and very close to major attractions and restaurents.
The hotel staff upgraded us to the top suite and the manager of the property came down to meet us at check in, escorted us to our room and thanked us for loyalty. We value that from spg properties.
Hotel is very clean and well kept, restaurent is good and location is great. Will recommend this hotel for tourists and romantic getaways.
May 27, 2014
Rated 5 out of 5 by Krstory1 Great hotel with perfect location and beautiful views
We have enjoyed our stay at this hotel many times. The location is great. The staff is friendly and helpful. The rooms are perfect.
June 30, 2014
Rated 5 out of 5 by EA19715 Italy Trip
This was the final stop of our Italy tour and it couldn't have been better. The staff were excellent, accomodations we excellent, location was perfect. Will definitely be back!
Thank you Europa and Regina Team!
June 23, 2014
Rated 5 out of 5 by Pat118 Great response to prior problem
SPG/ Westen Europa & Regina quickly responded to a prior survey about a possible misunderstanding re: charge for extra bed in room. This response was GREATLY appreciated and reconfirmed my high reguard for the Starwood brand and its people! Our stay in June was wonderful and the staff friendly and helpful. Bedding was HEAVENLY. Location could not be better. Would highly recommend this hotel for business and family travelers.
June 6, 2014
Rated 1 out of 5 by Stuck Sneaky Policies
Watch out for their sneaky 2 night minimum policy! I tried to cancel one night of my stay on my honeymoon due to a change in the ferry schedule and they will not do it. I am being charged the already super high rate for a night that I won't even be there. Awesome!
March 22, 2012
Rated 5 out of 5 by jefin Beautiful suite, but without a canal view
The hotel is beautiful and ideally situated for sightseeing. We thought it was an excellent value for Starpoints, given the high price of hotels in Venice.
Our only complaint was about the suite options: I was celebrating a special birthday during this visit, so I contacted the ambassador team 3 months in advance and used a suite upgrade to ensure we got the best room available, preferably with a Grand Canal view. Instead, despite much correspondence with the ambassador team, we received a one bedroom deluxe suite, which faces a bland interior courtyard. We were disappointed that some of the hotel's nicest rooms lack a view of any kind. If using a suite upgrade, double-check your preferences carefully.
That said, our room was enormous, incredibly well-appointed, and completely peaceful & quiet. And the manager sent a very nice chocolate cake and bottle of prosecco. The breakfast terrace on the Grand Canal offers fantastic views of all the action, and the food and service were excellent. We've found that Westins in Europe are a cut above Westins in the U.S., and this property was no exception.
June 23, 2014
Rated 4 out of 5 by ishabh Superb Location
More than the room comfort, It was the staff responsiveness which made our stay comfortable.
Special thanks to Ms Lisa and Mr Attilio for taking care of us.
June 22, 2014
Rated 5 out of 5 by Eagle84 We're coming back!
We have stayed at the Europa Regina twice before and it is one of our favorite Starwood properties in the world. It's location in Venice is the best, as it's cental and easy to get anywhere...and right on the Grand Canal. We are now set to return and this time we're bringing our brother and sister-in-law.
June 13, 2014
Rated 3 out of 5 by KMSG Great location on the Grand Canal
This hotel has a lot going for it, but doesn't live up to its promise or price. One would expect high rates on the Grand Canal, but the rooms are a little worn and in one of the five buildings of the hotel the bathrooms are tiny. Since this is Venice, and the buildings are old palaces, the size of rooms are a given. But it would be better not to have a separate shower at all if it's so small. The restaurant is beautifully located on the canal but the food and service wasn't great.
May 11, 2014
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Option for Venice... On the Canal
This is a great spot. There is a lot of room variation here as the hotel is old and configuration is varied. We booked a few rooms so we were able to experience some of them. When able they provide nice upgrades... so some are better than others. Don't DEPEND on upgrades during high season as it's going to be full... after all, this is Venice and you're at one of the top hotels on the canal. We loved the hotel and looked forward to enjoying breakfast every moning on the canal. Received good service from the Concierge staff here as well. Great location.
April 2, 2013
Rated 5 out of 5 by SPGPlatinumAtlanta A Magical Place
My family of 6 arrived via water taxi from VCE airport on May 31, 2014. We were greeted like royalty at the hotel's private dock. At the SPG checkin counter the manager came out and introduced himself and selected 3 very nice rooms for my family, 2 with great canal views. After the checkin process was completed, he proceed to walk us all the way to the elevator bank in the adjacent building to make sure we did not get lost. That was a very nice and professional thing to do. Our 6 bags showed up promptly in about 5 minutes.
Regarding the hotel, it is an architectural gem. It's history and authenticity and second to none.
We dined out on the Grand Canal both mornings for breakfast. That was an amazing start to each day! From the host to the wait staff, every one was attentive, friendly and there to serve. In fact, it was hard for us to leave breakfast due to the amazing atmosphere.
Hotel is conveniently located to many cafes, shops, restaurants etc.
This is definitely a property we will return to the next time we are in Venice, Italy. Thank for very much for two magical nights!!
June 14, 2014
Rated 5 out of 5 by masatisfied Venice Italy Ideally
these fine renovated ancient buildings smack dab on the Grand Canal provide the luxury, location, and lesurely life style that epitomizes the ideal stay in Venice. The suites are massive for a tourist crowded city; the service highly responsive; and breakfast inches above the busy waterways of the gondoliers and the vaporettos, delivery men and water taxis (I don't want to say) immerses you in the ambiance of this unique and charming city
May 14, 2014
Rated 5 out of 5 by KARLTrevor2 Review
Superb stay no complaints!
June 11, 2014
Rated 2 out of 5 by mgpacific Bad service
Hotel is great for location. We had a nice room overlooking the water.. shame only on the 2nd floor even thou we prepaid 6 months in advance for a good room.
STAFF - staff really are not interested in guest.. reception and porter service especially.. I wouldn't expect to be paying 600+Euro for terrible service.
ALSO no ironing.. I was told their is no ironing boards in the room so after 7pm you can not get anything ironed.. ?? not really 5 star and not really a Westin..
Customer service is not that good
September 21, 2013
Rated 5 out of 5 by marathon5 Outstanding Property
On the Canal watching the world go by. A great location acessible to everything and great place to wind down at the end of each day.
June 28, 2013
Rated 5 out of 5 by Alex70 Fully satisfied
I am already missing the beautiful breakfast with the sight onto the busy Canale Grande. Very fine and spacy room with view over the roofs of Venice and the Alps in the distance. Fast and professional (sometimes a bit unpersonal) service. Expensive, but our expectations had been fully met. We would like to come again. Thank you.
May 14, 2014