Rated 5 out of 5 by Pat118 Great response to prior problem
SPG/ Westen Europa & Regina quickly responded to a prior survey about a possible misunderstanding re: charge for extra bed in room. This response was GREATLY appreciated and reconfirmed my high reguard for the Starwood brand and its people! Our stay in June was wonderful and the staff friendly and helpful. Bedding was HEAVENLY. Location could not be better. Would highly recommend this hotel for business and family travelers.
June 6, 2014
Rated 5 out of 5 by NewYorkJim The concierge serves beyond expectations
Marco and the other members of the concierge team made our Venice experience memorable and exciting.
May 29, 2014
Rated 5 out of 5 by Jack1234 Excellent property in heart of venice
Me and my wife stayed at this property during our Honeymoon. This property in located in heart of venice across the grand canal and very close to major attractions and restaurents.
The hotel staff upgraded us to the top suite and the manager of the property came down to meet us at check in, escorted us to our room and thanked us for loyalty. We value that from spg properties.
Hotel is very clean and well kept, restaurent is good and location is great. Will recommend this hotel for tourists and romantic getaways.
May 27, 2014
Rated 4 out of 5 by 111canyon Loved it!
Great location. Beautiful hotel. Loved it
May 26, 2014
Rated 5 out of 5 by Glowgirl1 Wonderful location & Staff
We were made to feel welcome even as tourists and not business people. There is often a difference in how staff at hotels treat tourists. We would stay here again.
May 25, 2014
Rated 5 out of 5 by Saxman A Dream Come True
Arriving by water taxi, greeted by friendly, enthusiastic staff, front desk manager came out to introduce himself. The room with private terrace overlooking the Grand Canal was expensive, but worth every penny. We were sad to leave.
May 21, 2014
Rated 5 out of 5 by Jim44Bunny43 Excellent Old World Experience
The Hotel met all of our expectations and gave us a great end to our vacation. The staff was extremely helpful and took care of all of our requests with enthusiasm.
May 19, 2014
Rated 4 out of 5 by justarry Great Location and Feels Like Home
This place has a wonderful location that makes it convenient for first-time travelers to Venice. You will feel comfortable here if you want to be left alone and know what your plans are. However, if you do not know your plans, don't plan on the hotel staff to assist you or accommodate your needs/answer any questions. The rooms and lobby are very comfortable and the temperature in the room is perfect, contrary to the reviews here. Females who need to get ready for events will especially appreciate the way the mirrors are situated in the bathroom. The rooms are cozy and clean. The bidet and shower water pressure are especially wonderful. The room service is very pleasant as they will not bother you if you turn down service. The problem is that if you are thirsty or hungry, there are not many options in this hotel. Overall, I would recommend this hotel for those who are independent who do not want to depend on service or who do not have detailed questions.
May 16, 2014
Rated 5 out of 5 by masatisfied Venice Italy Ideally
these fine renovated ancient buildings smack dab on the Grand Canal provide the luxury, location, and lesurely life style that epitomizes the ideal stay in Venice. The suites are massive for a tourist crowded city; the service highly responsive; and breakfast inches above the busy waterways of the gondoliers and the vaporettos, delivery men and water taxis (I don't want to say) immerses you in the ambiance of this unique and charming city
May 14, 2014
Rated 5 out of 5 by Alex70 Fully satisfied
I am already missing the beautiful breakfast with the sight onto the busy Canale Grande. Very fine and spacy room with view over the roofs of Venice and the Alps in the distance. Fast and professional (sometimes a bit unpersonal) service. Expensive, but our expectations had been fully met. We would like to come again. Thank you.
May 14, 2014
Rated 3 out of 5 by KMSG Great location on the Grand Canal
This hotel has a lot going for it, but doesn't live up to its promise or price. One would expect high rates on the Grand Canal, but the rooms are a little worn and in one of the five buildings of the hotel the bathrooms are tiny. Since this is Venice, and the buildings are old palaces, the size of rooms are a given. But it would be better not to have a separate shower at all if it's so small. The restaurant is beautifully located on the canal but the food and service wasn't great.
May 11, 2014
Rated 5 out of 5 by Earl2014 Expectations
Our first time in Venice and we could have not selected the most favorable place to stay. The Europa& Regina was a beautiful Hotel, beautiful setting on the Grand Canal of Venenzia , centrally located you could get to all attractions within minutes. There was no disappointment all was perfect. I highly recommend this hotel if ever in Venice!
May 6, 2014
Rated 5 out of 5 by Robert62 Love this Hotel!!
This was the second visit for my wife and I to this hotel. Our first stay was wonderful but our second was even better. We are SPG Gold and the staff took care of us with a great upgrade!! We only wished we could have stayed longer. One of our favorite hotels!!!
April 9, 2014
Rated 5 out of 5 by supatight80 HIGHLY recommended for Platinum Guests!
Booked their cheapest room (single French bed room) and was upgraded to Grand Canal TERRACE room upon check-in!
The terrace itself was HUGE overlooking the grand canal with a dining area good for 6 pax and two lounges (terrace would probably fit 40-50 pax comfortably for a night of partying!)
Loved how they treated me so well there and they also participate in make a green choice program.
Location is the best....2-3 minute walk to Gucci, LV, Ferragamo, etc.
Highly recommended for those fashionistas!
Don't quite understand how some spg plats gave this wonderful property such a low rating....My experience contradicts otherwise. Will be back soon for a weekend trip for relaxation. They also told me just say the room number I want next time and they'll give it to me. LUVS IT!
April 3, 2014
Rated 3 out of 5 by flyerno12 Worst SPG Experience
I am a loyal SPG member and enjoy my stays at most every Starwood hotel whether it be for frequent business trips or personal vacation. I appreciate the flexibility and user experience of spg.com so on a whim my wife and I as part of our 10 year anniversary trip to Italy decided to visit Venice. We booked our room last minute at this hotel, but expected the usual exemplary Starwood experience.
First upon check in, it felt very rushed and there were no personal questions asked about reason for stay, how was your trip, etc?
The hotel has many elevators and it would have been helpful for a staff member to walk us to the appropriate elevator to make the transition easier. Instead we got lost in the hotel and ended up in a construction area.
The concierge desk was minimally helpful in making suggestions or checking in as we passed by multiple times.
One bright side was the late night bar woman. My wife and I needed some hot water for tea and she set us up on the back patio with a nice view for the evening.
Although our room was "Upgraded", I think it may have been done more out of convenience given construction going on in the hotel. Our room was not ideally located either being on the second floor near the dock made for a very noisy morning with all the boats getting going for the day. Upon checkout, I wanted to share this concern, but the associate barely made eye contact and seemed frustrated that we wanted to settle our bill to our credit card. Additionally, she did not ask how our stay was and when asking about "Water Taxis" was not helpful. Lastly, she did not say have a good trip or goodbye.
I still hold Starwood in high regard, but not this particular hotel.
April 2, 2014
Rated 5 out of 5 by Jimtraveller A wonderful hotel on the Grand Canale
We stayed five nights during our visits in Venice.
The location is great, right at Grande Canale. And was only steps away from Piazza San Marco. There were so many great high-end shops around. And many choices of eateries around as well.
We had a spacious corner suite, well appointed.
The breakfast buffet at the restaurant was one of the best we have had, abundant and fresh and delicious.
The staff was really helpful, courteous and very professional.
The hotel stay is one of the highlights for us during our visit to Venice in the end of Febuary during Carnival!
March 8, 2014
Rated 5 out of 5 by RBRT888 PERFECT
My stay at this hotel was perfect. The room was extremely confortable and with an amazing view of the “SANTA MARIA della SALUTE”.
The breakfast was superb.
A special thank to Lisa and Roberta (reception desk) for their spontaneous kindness with my baby.
January 2, 2014
Rated 5 out of 5 by Des777 Spectacular
My wife and I simply loves this place. Conveniently located and spectacular view from our room of the grand canal. Service is excellent, breakfast of good quality. We were upgraded with fairly reasonable cash top up for a beautiful room. We dined in our room terrace on our 1st night. Food was the best in the 3 days we were there . Better than the recommended restaurants we tried in venice.
Staffs are very friendly and accommodating .
December 10, 2013
Rated 2 out of 5 by Kenneth712 Excellent location, but disappointment on experience and service.
One of the best location you can find – quietly located amongst high end shops, southern exposure to the Grand Canal (with a great view), <10min straight walk to St.Marks. However, that's where the pleasantries end.
As a SPG category 6 hotel, one has certain expectation on the level of service one would receive. Not only did it not meet, most if not all of the staff were apathetic and indifferent.
- Had called the front desk to arrange Gerberas to be ready in the room prior to check in. Was passed around 3 times and was hung up on by the time I finally got to the concierge desk. No answer on the second attempt.
- Decided to email instead and was told that they made a few attempts, but due to holiday, flower shops might be closed.
- Upon check in around 11PM, no one was available at the front desk. Waited a bit and found someone at the concierge desk. The individual apathetically said there should be someone there and pointed back toward the front desk…
- At check in, the front desk made no inquiries into room preference, balcony or exposure. No offers of room upgrade despite my SPG gold status. Was not explained any of the facilities, hours or the typical option between free Wifi or SPG points. Was perhaps the coldest and least welcoming reception in all of my SPG stays.
Shame on service of an otherwise excellent hotel
November 29, 2013
Rated 4 out of 5 by WseikoW Postive stay
Stayed 2 nights , Nov 11th 2013. Checked in At 11 am. Room was Ready. My platinum upgrade was automatically done. Was provided with a 2 room suite, Very nice. Platinum amenity offered a check in. Staff was very attentive.
We did not dine at hotel. Had drinks at hotel bar, Very expensive [ however , to be expected ]
November 14, 2013
Rated 5 out of 5 by jperacha Exceptional
from start to finish we had an exceptional stay. Everything was superb. Thank you Allesandra!
October 22, 2013
Rated 5 out of 5 by Charles123 Simply Outstanding
We enjoyed staying here for 1 night as it has great access to the city and wonderful picture perfect views.
October 22, 2013
Rated 4 out of 5 by Takada Beautiful vista
A great facility and a wonderful vista, the location was a little bit tricky to get to (though it was our first time in the city and the weather was quite inclement) The staff was very considerate and the hotel was quiet. The in-house facilities were a little pricey for the perceived value so we gave them a skip, but the staff gave us an amazing SPG upgrade and were able to answer our questions about navigating in the city. Very, very near Saint Mark's Square.
October 11, 2013
Rated 5 out of 5 by SMS777 Location, Rooms, & Staff
Just returned from part business, part pleasure trip to Europe. This was our third stay at the E&R in Venice, and once again it did not disappoint. Very friendly & warm welcome from Lisa at the front desk (that's the kind of employee I want in my businesses!), room upgrade for SPG gold, bags transferred promptly, and we were off to another magical stay at the E&R. This is easily one of my top five hotels in the world, and I travel very extensively, and stay only at 5 star hotels. The combination of location (it doesn't get any better than this), rooms, staff, and service make the E&R one I can't wait to get back to. I really do NOT understand some of the negative reviews on here. We are four for four, and looking forward to many more times of tying time here with future Europe business trips.
October 2, 2013
Rated 2 out of 5 by mgpacific Bad service
Hotel is great for location. We had a nice room overlooking the water.. shame only on the 2nd floor even thou we prepaid 6 months in advance for a good room.
STAFF - staff really are not interested in guest.. reception and porter service especially.. I wouldn't expect to be paying 600+Euro for terrible service.
ALSO no ironing.. I was told their is no ironing boards in the room so after 7pm you can not get anything ironed.. ?? not really 5 star and not really a Westin..
Customer service is not that good
September 21, 2013
Rated 4 out of 5 by RochelleG Tale of Two Hotels
This is a gorgeous hotel, in an great location. And while the general facilities are all 5-star, the same can't be said of the Starwood section. I used all points to stay here and, as a result, I felt like a poor relation visiting rich relatives. The halls were shabby and threadbare. The elevator was tiny and scuffed up. The room was remarkably not much. I would recommend the hotel, but caution SPG members to temper their expectations.
September 15, 2013
Rated 5 out of 5 by Hubster A wonderful 3 days in Venice
We genuinely enjoyed the Westin Europa and Regina, The room was tremendous and the view from the sixth floor was pretty amazing looking over the rooftops of the city. I guess the thing that stood out the most was the beautiful view from the dining location. It was a breathtaking spot on the water. Everyone was very helpful, although one of the concierges seemed a little tired of questions from Americans. But again, the rest of the staff was terrific. A great spot and a wonderful three days. We'll definitely come back to this Westin next time we're in Venice.
September 8, 2013
Rated 4 out of 5 by Medved European Grand Dame
This is nicely located older style hotel. More Luxury Collection than your regular Westin prototype. Was a steal as Category 5 redemption. Good staff but on a colder side. For instance, no one tells you that there is complimentary boat ride to Lido. Breakfast is expensive at €45 a head but would be a good value as a Plat amenity. Both times I had strong upgrades to very large Premium rooms with huge bathrooms (second time with a nice partial waterview balcony and a separate storage room for our 4 suitecases :)) but never a suite or canal view even when I asked. These would be very good upgrades for Golds in a higher season of May but pretty basic for Plats.
The best way to get there in style and no hassle is by water taxi: €130 from the airport or €55-70 from Piazzale Roma (bus station or parking lot) or Santa Lucia Train station. Train station has no porters or ramp (also 99% of all bridges are rampless), so you wil carry your suitecases yourself through the stairs). Still I highly recommend a highspeed train from Rome Termini -- only 5 minues by cab from Excelsior, St Regis or Eden -- to Venice. Watertaxi gets you right to the hotel's private pier. Cheap is Vaporetto -- closest stop is St Marco Vallaresso on No.1 route -- follow the small signs to Europa and Regina -- nobody knows this hotel as "Westin" in Venice. Don't go to St Marco Zacharia -- you'll have to cross a couple of rampless bridges and all St Marco square with your suitecases. No. 2 route doesn't stop at Vallaresso.
Enjoy the most beautiful city in the world.:)
August 19, 2013
Rated 5 out of 5 by JerriK Beautiful rooms, comfortable beds!
We enjoyed a 2 might stay in late July 2013. We booked 2 rooms for our family of 4 using SPG points. We were delighted with our hotel rooms - the decor was current, we had a nice view and the beds were wonderful. The directions to the hotel from the train station shown on the Westin website were easy to follow. We enjoyed a drink on the hotel's waterfront patio, expensive but enjoyable. We will stay again at the Westin if we return to Venice.
August 8, 2013
Rated 3 out of 5 by NYCMother2 Why the Two Hour Wait to get a Room that was Prepaid?
On Sept. 13th, my daughter and her college friend checked in to the Westin Europa hotel. We booked through Expedia and the hotel was certainly advised that the two young ladies would be arriving early. Instead, the hotel made them wait an extra two hours to get their classic room for two costing over $600. They did not get their room until 5:00 p.m.!!The hotel did nothing to make it right. The room's view overlooked the adjacent building - not a great view either! Shame!!
August 1, 2013