Rated 3 out of 5 by sdtraveler50 Not worth the price
I stayed 3 nights in Venice before my cruise and was not impressed with the hotel. The location was great. The rooms were nice. The hotel interior was very nice.
This trip was to celebrate my 50th birthday and I have gold status so I noted both in my reservation. I also requested early check in since my flight got in at 11am.
There was no early check in available and the room was still not ready at 2:30 when we tried again and then again at 3pm when I was told "gold members have late checkout so sometimes the room isn't ready by 3pm" Well what about this gold member that wants at least a normal check in time? 5 minutes later they found me in the lobby waiting and I was told there was a mistake and my room was finally ready. Well no recognition for gold, no recognition for 50th birthday, just a room that was late in getting ready and even then was not in the twin bed configuration that I had requested (again in the reservation).
Upon final checkout when most hotels ask "how was your stay" all I got was "is this make a green choice" for only one day? Not what I expect (and get) at the rest of the Westin's and Sheraton's I stay at.
July 6, 2016
Rated 5 out of 5 by MattNMel This hotel is perfect!
The Europa & Regina is absolutely amazing! My fiancé and I were treated like royalty from the moment we walked in, and the entire staff was incredible!
The hotel is in the perfect location in Venice, with everything seemingly within a 15 minute walk.
I would recommend this hotel to anyone!
June 7, 2016
Rated 2 out of 5 by WILL1018 Anniversary Trip 19 family members
After much planning, we decided to celebrate our anniversary in Venice. We brought our children, their spouses, grandchildren, and in laws. (19 total) I spent time speaking to staff at restaurant at hotel to make sure everything was right. They managed to ruin a very special moment in our lives. The quality of food, and the lack of any commitment by the staff left us very disappointed. No one had dinner and there was hair found in the food. I would like to congradulate the Restaurant La Cusina at the Westin in Venice for screwing up in one hour what took us 4 months to plan.
June 4, 2016
Rated 3 out of 5 by Gurnea15 Hotel doesn't live up to the price
The lady at the front desk and the bar were rude, the room was small, the TV didn't work, and there were open drinks in the mini fridge. Some of the other staff made up for the flaws with their kindness and the hotel from the lobby looked amazing.
April 26, 2016
Rated 5 out of 5 by Marlene59 wonderful place in Venice!
beautiful hotel on best place.
all were very friendly espacially the reception
April 18, 2016
Rated 1 out of 5 by RikeKzl worst communication in SPG
I booked 2 rooms and my wife & I stayed in the hotel from 10th to 12th April 2016. They gave me a room with great view but with two separated single bed, joining as a king bed. When I checked out, the receptionist made a mistake and put the room under my wife's name, which I stated so many times both rooms should be under my name so I will receipt stay nights & points for 2 rooms. They mentioned they would correct this mistake but they didn't.
April 17, 2016
Rated 5 out of 5 by Horatio Superb hotel in a Superb City
This is a wonderful hotel, smack dab in the San Marco district of Venezia, where it is all happening. We applied a suite award and were upgraded a second night gratis. I always marvel at the professionalism of Italian staff; the Europa and Regina people are no exception.
La Dolce Vita
April 14, 2016
Rated 5 out of 5 by Ukemmag Totally relaxed
Just got back from a four day break. Venice exceeded our expections and more. The hotel was amazing. We stayed in room 552 and had the most amazing view of the canal. We can not wait until we visit again.
March 23, 2016