Rated 5 out of 5 by Ladybug23 Great Hotel/ Close to St Marks Square
This was a gorgeous hotel and we had a great view of the canal. Our room was very spacious and comfortable. The staff was great. We were close to everything. Short walk to St. Marks Square. Walked out our door to ride the Gondola . only 20 Minutes from the Airport by taxi boat ride.
I would highly recommend this hotel.
October 27, 2015
Rated 1 out of 5 by CCW65 Never again
Having stayed at the Europa many time in the past as a family, I booked 2 rooms for my wife and a friend as a 50th Birthday treat (we had other friends also staying in the hotel under their own bookings and received the same bad experience). The rooms that they were given were one of the smallest, least inviting and over priced I have ever encountered. The view was if a tiled roof and another bedroom. The disappointment tarred what should have been a magical weekend and still is a cause for major upset. My wife spoke to the front desk to see if alternative rooms were available but apparently the hotel was full. My wife then wasted most of the Friday trying to find alternative accommodation, but due to a number of conferences occurring in Venice, nothing suitable could be found. I also called SPG helpdesk to see if there was anything they could do, but although the central system and the website stated rooms were available, when SPG helpdesk contacted the hotel directly they were told the hotel was full. To top it all on the last morning no hot water - cold showers for all.
How to improve: Invest in a better boiler so there is hot water for all in the mornings - all guest in our party had to endure cold showers. Remove the tiny, bad value, unjustified rooms and either turn them into the broom cupboards that they are or knock then together to make standard acceptable rooms. Employ helpful front desk staff with an modicum of empathy. Being told that they would send someone up to show how to use a tap as there was no hot water, was just rude and uncalled for.
October 15, 2015
Rated 3 out of 5 by BERNIE6261 LOCATION, LOCATION, LOCATION
I FEEL THIS HOTEL DOES NOT MEASURE UP TO OTHER STARWOOD'S HOTELS IN ITALY. THE HOTEL IS NOT WELL MAINTAINED LIKE OTHERS. STAFF IS NOT VERY FRIENDLY LIKE OTHERS IN ITALY. HAD A PROBLEM WITH CHECK IN WHICH TOOK 3 DAYS OF BACK AND FORTH BECAUSE NO REAL MGR. WAS WORKING .PROBLEM COULD HAVE BEEN TAKEN CARE WITH AN APOLOGY FROM FRONT DESK CLERK WHICH NEVER HAPPENED. WE ALSO EXPERIENCED AN ALL NIGHT PARTY WHICH WENT UNATTENDED TO.ILL NEVER STAY THERE AGAIN AFTER FOUR VISITS.LOCATION IS THE ONLY ASSET OF THIS HOTEL CURRENTLY.
September 23, 2015
Rated 3 out of 5 by MarkyTravelGUY Mixed-Review
I must say that the hotel was OK. However, one thing, and the way it was handled made the stay terrible. I was at the hotel during the Venice Film Festival. On one nights Vanity Fair had a party in the hotel. The noise was so loud very late into the night. The noise was so disruptive, that one of the days of our trip was ruined.
I called the front desk and ask how late the noise would be. I was informed until 1:00 AM. The party went MUCH later!
The next morning the front desk manager called to apologize and ask what could be done to make me happy. I told him whatever he felt was fair.
When I checked out NOTHING had been done!
I wish the hotel informed me on booking that the event was going to be held. I would have been a different hotel!
September 15, 2015
Rated 1 out of 5 by Stonehng Not Westin standard
Very disappointed with overall quality. The room was the size of a closet and located up a set of 7 stairs after getting off the elevator which is a pain with a 16 month old child, stroller and luggage, which no one offered to help us bring up. When we asked for a room change, they gave a standard reply of "all rooms are fully booked, you can try to ask again tomorrow, but it is also fully booked"). And a customer checking in next to me requested a room change with a better view and the response was that is not possible since they booked with points. I also booked with points so did not even try to ask. My view was the roof of a neighboring building and other apartment windows, I could not see the sky or the ground from my 2nd floor closet. Wifi was not free (even though that is a benefit of a Platinum member), although they agreed to waive it as courtesy.
Also the website boasts of child amenities bag (http://m.starwoodhotels.com/westin/property/features/fas_detail.html?propertyID=75&fasXRefId=1010149168) but I received none of the items listed. I had to ask the lady at check in, and she only gave me unsharpened color pencils (hence not immediately usable) and a Westin Family booklet, not outlet cover, night light, Venice guide etc..Extremely disappointing. I wouldn't say this is the reason I booked here, but it was certainly a consideration. I've stayed at other Westins with the baby and received books and toys.
This morning I had breakfast at the restaurant on premise, upon entrance my child was misbehaving but soon quieted down once he saw the water. The waiter, instead of greeting and seating us, plugged a finger in his ear, and said "oh my god" with eyes rolling as he turned and walked the other way. I had to walk further in to request for a seat. Unfortunately where I sat, I had the rude waiter servicing me. After sitting down for 10 minutes without his attention or even a place setting, I again walked in and asked someone else about a menu. My waiter was walking by to the kitchen and said "I'm your waiter", turned around and said, "not a customer". I am unsure if he thinks he cannot be heard or wants to be heard. I ignore him and get my food and our place settings are still not on the table. I went inside to ask him and he just grabbed some settings and waived it around and said "it's here". Even after that, he served another table before putting down our plate settings and left the coffee cups stacked for me to disassemble. I'm not one to complain and gave him the benefit of the doubt that he has had a bad morning since after the plate setting he came with coffee and I didn't hear him making any other snide comments. But his attitude was a bad way for my me and my family to start the morning.
I'm not sure if the amenities, disappointing room, bad attitudes were the result of me booking with points, as this is my first time using points. But I seriously considered booking another hotel after checking in and just foregoing the points used. But since we are only staying 2 nights I thought the packing and unpacking was not worth it. Very disappointing for a spg member!!
September 8, 2015
Rated 4 out of 5 by JungleBoy Beautiful room and location! Front desk staff arrogant
We were most pleased with our room. The furnishings exceeded our expectations and the view was phenomenal. We were also very impressed with Marco and Mattia at the concierge desk and would give them a 5+ star rating for their willingness to be of service. They made our stay more enjoyable. However, in general, the front desk staff was rude and arrogant. It is as if they had received special training on how to be less than helpful and we felt we were bothersome anytime we approached them. It was NOT service with a smile! Overall we were pleased with our stay in this beautiful city.
August 31, 2015
Rated 5 out of 5 by RichardinDC Wonderful Experience!!
I am a longtime Platinum member with over one million platinum points. I recently took a five day vacation to Venice, Italy and decided to book the Westin Europa-Regina Hotel. It was truly fabulous and I highly recommend the hotel to long-time Starwood loyalists and first-timers as well. When I first checked in, there were two different room options open to me. Instead of just making me choose just one option, the front desk clerk, Roberta, came from behind the counter and personally walked me to both rooms to show me the rooms and allow me to make my own decision. Upon deciding on my room, the front desk welcomed me with a nice bottle of French champagne, a bowl of fresh strawberries, and a welcome note from the hotel’s general manager. I am sure this was due to my platinum status and I very very much appreciated it. I was provided a room with a wonderful view of the grand canal (make sure to try to ask for a room with a view – a smaller room here with a view of the canal is completely worth it. To top it off, after two days, I was surprised to get a call from the manager who moved me the top floor penthouse suite with a spectacular rooftop terrace and breathtaking panoramic views of Venice. Additionally, the platinum free breakfast that I enjoyed every morning was impeccable and had everything you’d ever want in a breakfast – eggs, fruit, potatoes, sausage, and six different types of fresh juices – all with an amazing outside view of the water. As for the location, this location is perfect. It’s right on the water and within a five minute walk of the main square.
In short, I would highly recommend this hotel to anyone looking for a great place to stay in Venice! It was remarkable.
August 29, 2015
Rated 5 out of 5 by JerseyJano Grand Canal Room
I had the pleasure last week of staying at your wonderful hotel. Upon check in we pleasantly surprised to find that we were bumped up to Grand Canal water front rooms with terraces. The children stayed in an adjoining water front room. Everything and everyone at the hotel were fantastic and very pleasant. The daily breakfast buffett was a big hit with the children and the location of the hotel was great, close enough to the sites but not in the middle of all the tourists. Great time, Thanks. I am glad that I am a Starwood member.
August 18, 2015