The Westin Palace, Madrid

  • Plaza de las Cortes, 7
  • Madrid,
  • 28014
  • Spain
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests under the age of 18 must bear letter from their parent or guardian.

Rated 4.3 out of 5 by 65 reviewers.
Rated 4 out of 5 by Excellent service, amenities and location My go to choice in Madrid from now on. I could not fault it. I travel a lot and always conscious of where I'll be staying. Wish all hotels globally benchmarked themselves again the Westin Palace. I only wish they had a Spa. April 18, 2014
Rated 4 out of 5 by Great hotel but mediocre services I'm SPG Platinum. Got upgraded to a junior suite, which was great. The hotel is elegant and the suite is large and nice. But the services at the hotel is mediocre: - Taxi arrived at the front door. No one from hotel helped for luggage not to mention opening the door for you. - No lounge room, no free breakfast for Platinum member. - Housekeeper didn't refill everything in the bathroom, even when some are completely gone - I didn't know there is a complimentary bottle of water until the 2nd day as they didn't give me on the 1st day. - Bathroom tissue is more like tissues you found in a motel, not a 5-star hotel - Call express service for a housekeeper request. Was told someone was coming but no one showed. Overall, great hotel, but services have a lot to be desired as a 5-star. December 8, 2011
Rated 4 out of 5 by Great Value....ignore rude waiters at the bar and you will have a great stay You cannot have a better location in Madrid, or better room product, cleanliness, safety, buffet breakfast, business center and concierge for the rates you pay at the Palace. Great character. One of Starwood's best hotels when it comes to connecting the hotel experience with the destination... but please don't take it too personal when the servers at the bar give you a cold and rude service. It is a matter of culture not a matter of brand... embrace it and enjoy it...the service at the restaurant will be so warm that you will easily forget the night before. February 3, 2012
Rated 5 out of 5 by Amazing Hotel and Staff The Westin Madrid exceeded al of our expectations. The hotel is beautiful and our Suite was magnificent. The staff from the front desk to Aurelia at the concierge were always cheerful and helpful. We were there for our anniversary, and the Manager sent up two bottles of champaigne which was very thoughtful. Lastly the location of the hotel was perfect. We wouldn't change a thing. March 30, 2014
Rated 5 out of 5 by Best of the Best We just spent four nights at the Hotel Palace and I have to say it is one of the best Starwood properties in which I've stayed. I used my Platinum suite night upgrades and was given a fantastic suite facing the roundabout . I opted for the breakfast as my Platinum amenity and was blown away by the variety and quality of the breakfast spread each morning. The staff at this hotel are first-rate ... all very friendly and very helpful. The concierge staff, front desk, restaurant, and housekeeping staff are all very personable and go out of their way to make the stay enjoyable. Staying at this property made our stay in Madrid all the more enjoyable. March 10, 2013
Rated 3 out of 5 by Indifferent Service Just checked in for a stay at the Palace. Back here for a 10 year anniversary - we celebrated our honeymoon here. Mixed feelings about the stay so far. No recognition of being Platinum when I checked in, the check in agent did not mention amenities. Got a junior suite with an interior view which is just fine. No problems. When I asked for an exterior view, the manager started talking about how he could make revenue off the room vs upgrading me. I thought that very strange. We had high expectations given this was our honeymoon location. Hoping the rest of the stay goes better. August 25, 2012
Rated 4 out of 5 by Minor Hiccup!! This is my fifth or sixth time in the Hotel, first in 2010. It is a great hotel, service, location with very helpful staff especially the concierge who are very helpful in providing information of what I need and where to dine. In my recent stay on Dec 14 -16, 2012, it was very disappointing, the Front Desk did not recognize my SPG Elite Member status and I was not provided an upgrade to an enhanced room, put to an SPG member floor, did not receive any complimentary water on my next day stay, no newspaper for my stay and during check in, was not asked on my choice of welcome gift. Overall, everything was excellent if not for this minor hiccup. December 17, 2012
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