Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.4 out of 5 by 239 reviewers.
Rated 5 out of 5 by NICE STAY splendid staff and service thanks to Peggy and Sophie CLAUZE September 22, 2014
Rated 4 out of 5 by Perfect location This is a great hotel in a very convenient location if your stay is a week or less in Madrid. The staff was very accommodating. We enjoyed the hotel. September 15, 2014
Rated 5 out of 5 by Great service I came into Madrid on an Transatlantic flight at 8:30 a.m. and was exhausted. I was afraid I was going to have to store my bags before I could check into my room, but my room was ready and the reception staff member was wonderful, offering to have coffee brought up to my room. The fresh, delicious coffee in my room revived me - it was perfect! This high level of service combined with the Westin Palace's excellent location and lovely spaces made me wish I was staying longer. September 12, 2014
Rated 5 out of 5 by ALWAYS SO WELCOMING One of the great joys in my life is when i spend some nights here at this great hotel each year. Staff are so gracious and as a return Lifetime Platinum guest they always ensure your stay is memorable. Where possible a delightful suite is given. Housekeeping are discreet and quality linens are always provided. The only issue i have always had here --sadly no EXECUTIVE LOUNGE--. Martha at front desk always so helpful. It will be a joy to return. September 2, 2014
Rated 5 out of 5 by Superb birthday get away / city break August is my wife's and my birthday month, however this year was a milestone for my wife so we decided to book a trip to Madrid over the UK bank holiday period. I had emailed the hotel shortly after my booking to explain that this was a special trip and spoke with Aurelia and Peggy-Joan, both could not have been more helpful or reassuring and fulfilled my request for Cava and a birthday cake on arrival. We arrived at the hotel by 10am, and were prepared to leave our bags and wait for a room to be available, however, we did not have to wait which was a really nice touch. The staff were incredibly attentive in the bar, Rotunda and the Asia Gallery. If you spend the weekend here, you must go for the Sunday Opera and Brunch, this was brilliant, and made even more special by the fact that the Opera Singers and Maître d' were aware of my wife's birthday - they sang La Traviata at our table whilst providing us with a cake and "30" candles in it, a surprise neither of us were expecting. A special thank you to Aurelia, Peggy-Joan , Alessandro on reception and Aitor on concierge who's knowledge of Madrid is exceptional. August 26, 2014
Rated 5 out of 5 by mr Very Happy with all, Extra Mention of Oscar on Concierge very helpful.. August 25, 2014
Rated 5 out of 5 by Excellent stay This was our second visit in eight months. The first time was good, the second was even better. First class staff and facilities. August 22, 2014
Rated 3 out of 5 by Good location The location is central and convenient. Staff were for the most part helpful. However, I was not happy about the check-in process - not very friendly. The front desk tried to sell me a bigger suite - I took the offer in the end (and the room was very nice), but I would think that if a room is not ready, a free upgrade would have been appropriate. Moreover, I had to ask for my SPG gold member benefits. I only had breakfast in the hotel restaurant, but the quality was quite low. Omlettes were too salty - three days in a row. On a positive note, the concierge and bell desk were extremely competent. August 21, 2014
Rated 5 out of 5 by Excellent Hotel 5 star everything!!!!! Fantastic service and value August 18, 2014
Rated 5 out of 5 by Great Staff Concierges were all great. Alberto at the reception was especially helpful. Marcos took great care of us at the restaurant. August 11, 2014
Rated 4 out of 5 by Madrid, August I arrived with a group which caused my luggage to be delayed in its delivery to my room. I do not like that method of handling luggage. August 11, 2014
Rated 5 out of 5 by Historic Charme The most central place in town. By walk: Prado, Restaurants, tapas bar, shoping sides and parque del retiro. After a renovation of the wellness faclities the hotel will be one of the best for loves of Grand-Hotel-stile places. August 6, 2014
Rated 5 out of 5 by Very nice Nothing to complain about except the internet rate which is not acceptable for a five star hotel. Also, the quality of the beds could be more comfortable. But breakfast amazing and the staff very professional. August 4, 2014
Rated 4 out of 5 by EXCELENT AS ALWAYS AND EXCELENT HOTEL August 3, 2014
Rated 5 out of 5 by Beautiful hotel with amazing staff We cannot say enough about how wonderful our stay was at your hotel. The staff was helpful and kind. The front desk, concierge, wait staff at restaurant...all so wonderful. We cannot wait to come back! August 1, 2014
Rated 5 out of 5 by Muy bueno y más! Perfect location in a very upscale but historic building in the center of Madrid! Could not have enjoyed our 2 nights in Madrid more had it not been for the service and attention we received at this hotel. Very helpful for all questions we had as first timers to the city. August 1, 2014
Rated 5 out of 5 by This hotel is beautiful The hotel is beautiful and the staff is very professional. I enjoyed my stay at this hotel and will recommend to friends. The one thing I would have liked to see in this hotel is a swimming pool. But the spa was great. July 30, 2014
Rated 2 out of 5 by disappointed The hotel did not meet my expectations, at all. One would expect more from one of the finest hotels in Madrid. Decoration and atmosphere need an update. Very few amenities in the toilet, no slippers in the room. Breakfast less than average. July 28, 2014
Rated 5 out of 5 by great hotel superb service great rooms July 26, 2014
Rated 5 out of 5 by Lavish Experience My entire stay at the Palace was marked by friendly and helpful staff and a top notch facility. July 26, 2014
Rated 1 out of 5 by Strike Two This is the second year in a row I have stayed at the Westin Palace in Madrid and the second year in a row where I have had an issue with the front desk. Last year I was waiting in the Gold/Platinum line and the agent decided to let someone who was not in the line come to the front to be checked in ahead of us who had been waiting. This year I arrived after 4PM and was told my room still needed to be cleaned. I was surprised by this since my SPG Ambassador notified them I would be arriving at before 2PM but accepted a coupon for a drink in the bar. The front desk clerk told me she would come and get me once my room was ready. After waiting about an hour I went to the front desk and was told my room was ready at which point I noticed my room had been downgraded. When I asked the front desk agent what had happened I was told that the room was still occupied and the current guest would not be leaving until 8PM. Of course, the front desk clerk never mentioned my room was no longer an executive suite. I noticed the change when signing the new check in form. I find it difficult to believe the original person who checked me in was not aware of the issue sooner and I was not pleased that I was made to wait an hour for the downgraded room that was most likely available an hour earlier. When I eventual made it to the room I sent an e-mail to my Ambassador regarding the issue. The issues at this hotel were extremely frustrated and make me question the value of staying 100+ nights a year at one hotel chain. To the hotel's credit, they made several attempts to contact me during the stay and offered compensation. I explained I was not looking for compensation and wanted to express my frustration with the situation and to also let them know I would escalate the issue with Starwood upon my return home. July 22, 2014
Rated 5 out of 5 by Great Experience This hotel is centrally located within walking distance to Museums, Shopping and Food. Excellent rooms and staff is very attentive. The two shortcoming are lack of a club level and therefore no club benefits for Platinum SPG members and the lack of tea/coffee maker in the room. The one complementary coffee is not enough. July 19, 2014
Rated 5 out of 5 by Westin Madrid The staff was fantastic and willing to go above and beyond to help with any issue or question! It is located in a superb location and an easy walk to museums and shops. July 18, 2014
Rated 5 out of 5 by Beautiful property, great service Love this property, great location. Central to everywhere I wanted to go, gorgeous building, spacious and comfortable rooms. Had the best night's sleep I've had in months! Staff is also incredibly welcoming and helpful -- will always choose this property whenever I am in Madrid! July 16, 2014
Rated 4 out of 5 by Location Location was perfect. got upgraded at check in . Upgraded again at an additional charge. Had an executive suite and a regular room adjoining. the adjoining regular room was pretty beat up, mouldings, paint, and wallpaper had heavy use, but was clean. Good, not great. The suite was in slightly better shape but also not what I would expect of an SPG luxury property. peeling paint on the ceiling of the bathroom , peeling wallpaper, etc. Also, room service ordered was never quite right, nothing huge but annoying. And as far as I am concerned, when on vacation, I do not want to be annoyed. Nothing huge, but for the price you have to pay at that hotel, should not be the case. Also, the last night, the ac in the master bedroom crapped out. Greatest location available. Walk to everything you need to. Overall, a good time, but fell short of a great luxury hotel experience. July 15, 2014
Rated 5 out of 5 by Highly recommended! Impressive building in fabulous central location with friendly helpful staff. Only negative comment, was strong smell of cigarettes in the bedroom, which is not pleasant for a non smoker. Otherwise perfect. July 12, 2014
Rated 3 out of 5 by Prime location but not much more In a hotel room where a tiny soda costs 10 dollars one may expect two matching chairs. The room was huge but the window was small. The outside balconies were fake. There was nowhere to sit down if you are a couple. When you walk out, you are really in the middle of the events and the restaurant was grand, too. The champagne breakfast every day made our spirits soar. But don't count on hauling your own luggage, stairs and steps are omnipresent. July 9, 2014
Rated 5 out of 5 by Perfect location I stayed at this hotel in June of 2014. I used my suite night award upgrade for 2 nights and I was so glad I did as I had an amazing two room, 1.5 bath corner suite with stunning views of the fountain. The breakfast was very average as was the breakfast service. I actually had one of the waiters take my coffee as I was standing at the buffet grabbing food. The gym is severely lacking as well but I guess people don't care much about working out at this hotel. I like to stay fit so it is very important to me. Nice touch my the hotel to provide a bottle of champagne as it was my honeymoon. Overall, I had a wonderful stay with my husband and would definitely go back should my travel plans call for Madrid in the future. Thank you to the Westin Palace. July 9, 2014
Rated 5 out of 5 by Perfect Location in Madrid and Very Comfortable Fantastic hotel! We did a lot of walking in Madrid and found the Westin very convenient to all of the best sights ie the Prado, Reina Sofia and the Royal Palace as well as the subway. At the end of the day our room was large, spacious and relaxing for our family of 3. We were lucky to get a Junior Suite and the staff made sure it was clean and refreshed daily. For a hotel with a long history, our room was modern and updated. It was very luxurious and quiet. We ate breakfast every morning under the beautiful domed dining room. The buffet had a huge selection and was well worth the cost. The staff was very attentive to our needs. It was a wonderful place to enjoy of visit to Madrid. July 8, 2014
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