Rated 3 out of 5 by Olek Good Location - Dated
If you are looking for a classic 1960 hotel this is your spot. Its very dated and the facilities are old. They are well taken care of, but you just sense you went back in time.
March 20, 2015
Rated 5 out of 5 by travelernewyork fantastic - perfect location- great staff
location, decor, staff, !
March 10, 2015
Rated 4 out of 5 by Thomas88 Nice stay
Famous "Grand" Hotel, which suprises with updated rooms. early Checkin and Suite Upgrade were granted - great. Brakfast under the big dome is really nice, but it can get very crowed and stressy. Brunch on Sunday is great :)
The bathroom amanities for a suite are poor (it says "luxury amanities", but it's the classical Westin soap - okay, but not for such a luxury and historic place.
Location is fantastic, close to the Main train station and airport bus as well as to the old town and major museums and the Retiro.
March 9, 2015
Rated 3 out of 5 by ElConte Poor customer service
Check in was not good at all. After staying at this hotel 2 or more times a year for 2 to 3 years we were really surprised at the service we experienced this last time.
March 4, 2015
Rated 5 out of 5 by Daval Wonderful hotel
Last time we were in Madrid we stayed elsewhere, but always knew if we returned we would stay at the Westin Palace! It did not disappoint! Even though it was a very busy holiday time , the staff was very friendly. ( and as I stood there waiting, I can tell you that they have a tough job! almost everyone had some kind of special request! The general facilities are really lovely. the rooms are big and very comfortable. Of course the bed was teriffic.
Did not eat at the restaurant....We were there on a Sunday, and the price of the famous brunch is really outrageous. But not a fan of big brunches anyway.
We had a great experience with the concierge, Lessandro. one of us did not get our luggage in Valencia, and we were expecting it in Madrid....as the time approached when we were checking out and still no bag,Lessandro offered a service to try to get us our bag in Barcelona, so we wouldn't miss it entirely! and he was succesful! We are grateful!
Overall this is a great hotel! I would definitely return
January 13, 2015
Rated 5 out of 5 by Vaishmael a wonderful experience
We were there to celebrate Christmas holidays. There for 4 nights and we could not have made a better choice. The room was spacious and charming. The marble bathroom just lovely. Our buffet breakfast offered everything we could have possibly wanted, including international options.
The staff were pleasant and attentive to all of our requests. The location was close to museums, restaurants and shopping. We give our highest recommendations for this hotel.
January 3, 2015
Rated 5 out of 5 by Sam57 magnificent hotel
Thank you for making my yearn end stay a memorable one.
It is a truly magnificent hotel.
January 2, 2015
Rated 5 out of 5 by Sam57 magnificent hotel
It is magnificent hotel with magnificent location in Madrid.
January 2, 2015
Rated 5 out of 5 by TheBigGuy1954 Westin Palace Madrid...treated like Royality
I had the pleasure of staying here in the later part of Nov/14. I had some concerns as there were a few negative reviews that I had read.
Those concerns were quickly laid to rest. I was able to use my suite certificates to upgrade to a Jr suite. The room was great! The hotel is gorgeous and is in a tremens location.The staff at the hotel were courteous and helpful. They definitely went the extra mile. This was one of the finest hotels I have stayed out.
December 8, 2014
Rated 5 out of 5 by RG2015 Great stay in Madrid
I stayed for 4 days and everything was top notch. Friendly welcome acknowledging my Platinum Elite status, followed by a nice suite upgrade, great room and prompt room service, help with a fitting for newly bought jacket and perfect service at the beautiful rotunda restaurant.
I highly recommend this hotel!
December 7, 2014
Rated 5 out of 5 by JPSP 50th Anniversary Trip
For 50 years we have travel the World on our Anniversary. This trip has been the Best.
The Services and the Staffs at all of the SPG properties have been the Greatest with Madrid Topping our List.
Thank you again
John and Sophie Page
December 4, 2014
Rated 5 out of 5 by petrusgg64 Better Than I Expected
I am a frequent traveler and often stay at Westin Hotels in USA and Europe. My last stay was at the Westin in Venice. I was very pleasantly surprised by the Westin Palace, not only is in an excellent location all the key museums, historical buildings are within walking distance, but the SPG rooms are big and comfortable and quiet.
I only had breakfast and food in bar but from what i tasted the food was excellent as well as service. As I am CEO of a startup i used Westin Points and Cash to book my stay and it was an excellent deal.
Finally, the Gym on the top floor is very night, with several machines for lifting and treadmills with a great view of Madrid. The changing room and sauna were very clean
November 12, 2014
Rated 5 out of 5 by orngtua Terrific Stay
Wonderful 5 star hotel, in a great location, (in a great city). Large, attractive room, with the most comfortable bed, excellent bathroom. Staff very friendly, efficient, attentive. Hotel decor, amenities, services all outstanding.
Highest recommendation, without reservations.
October 30, 2014
Rated 5 out of 5 by Bolis6 Great location and wonderful accommodation
My family and friends were in Madrid for our daughters wedding and we could not have stayed at a nicer hotel. The staff, from the moment we checked in, made us feel right at home. Our stay was from 08jul until the 15Jul. The wedding was on Jul 12, and everything turned out amazing. A day for all of us to remember at the Westin Palace in Madrid. Thank you to everyone especially to Alvaro at the reception desk, who went out of his way to make sure our daughter had a lovely experience. We hope to stay here again soon.
October 26, 2014
Rated 5 out of 5 by GELOS mrs.
I LOVE THE PALACE HOTEL, I HAVE VISITED FOR MANY MANY TIMES.
October 23, 2014
Rated 5 out of 5 by ord1963 another fantastic stay
Just cannot say enough about the welcome and the service, The entire staff went above and beyond any unreasonable expectation to make our visit memorable. From the greeting and welcome on arrival, to the attention to food allergies in the dining room to the small in room touches to make our trip special. An outstanding hotel with a great staff that truly understands the meaning of hospitality.
October 23, 2014
Rated 5 out of 5 by MikeR70 Fabulous Hotel ... very responsive staff
I took my 9 year old daughter with me to Spain (from the US) for a very special long weekend vacation. We were quite excited to stay at the Westin Palace, as it looked incredible on the website.
This hotel did not disappoint! We were thoroughly impressed, the place is, well, like a Palace. Beautiful inside and out, the gym is great, the rooms were spacious and well appointed. We only had one problem: our room was on the first floor, and there was a loud party going on, so a bit noisy in the room. However, we explained the problem at the front desk and we were quickly switched to another room on a higher floor. Such a great place, it really made the whole trip wonderful for us, and I hope I get a chance to stay there again.
October 20, 2014
Rated 5 out of 5 by Mike1944 Our home away from home
The staff at this hotel is so helpful that it makes our stay a very pleasant experience. We feel right at home.
October 19, 2014
Rated 5 out of 5 by Greg0612 Amazing location and top notch hotel
What a great place to stay in Madrid. Close enough to the main squares of interest and the Prado is across the street, yet far enough away from the crowd to make it a relaxing stay in a bustling city. I really cannot say enough about just how wonderful a stay we had.
October 13, 2014
Rated 5 out of 5 by JHO57 Excellent facility, centrally located.
Great facility. Marvelous feel. Great features in common and eating areas. Troubled that guests still get charged for use of WiFi, many hotels in SPG chain no pinger charge, annoying when rates are significant; was part of a group with 60 plus who also used conference facilities for five days, WiFi in today's world needs to be free for guest. Hotel bar a lovely and quaint place.
October 12, 2014
Rated 5 out of 5 by Dewey48 This hotel is in a great location
This hotel is in a great location. Easy walking to many sites and attractions and a lovely hotel and staff.
October 7, 2014
Rated 5 out of 5 by Jimmy2011 A gem in the heart of Madrid
This hotel is well appointed with a better than average fitness facility and stunning location. We had an amazing room overlooking the Pl.de las Cortes and the Prado museum was across the street. Other local attractions within easy walking distance included the Parque del Retiro (a real gem!), Puerta del Sol, Plaza Mayor and the Palacio Real de Madrid. The Concierge team was exceptionally helpful and the entire staff was friendly. If you are inclined to use the local Metro it is located a mere one block away.
October 6, 2014
Rated 5 out of 5 by Teri Lavish Experience!
We've stayed at the Westin Palace several times now, and each time our expectations have been exceeded. It feels like home in Spain. The rooms are well appointed and the beds are comfortable. The staff couldn't be nicer and more accommodating. Our group stayed there this time in the beginning of our 3 week trip, and returned at the end in order to fly out of Madrid. After staying in 5 other hotels, we all agreed that the Madrid Palace is our favorite!
The lobby is nice, but the rotunda room is extraordinarily beautiful. We had a wonderful breakfast there each day (remember to include breakfast in your arrangements, you'll love it), and then had wine in that room each evening. The staff was terrific, even when we brought in a special wine to toast to our last night there.
Location is perfect for walking nearly everywhere, from museums to tapas! We rarely took taxis, as the walking was easy.
I can't recommend the hotel enough--treat yourself and stay there once--you'll go back every time!
October 4, 2014
Rated 4 out of 5 by Pab31 Wonderful Stay
As I had planned to visit many of Madrid's top museums, choosing this property was a no-brainer. Prado, Thyssen and Reina Sofia were a pleasant and short walk. This historic property has a lovely staff, that suggested routes and were always at your disposal. Internet is a bit of a letdown, as the signal is very spotty and unreliable. Breakfast buffet was fantastic.
October 3, 2014
Rated 5 out of 5 by karolucn9 Exceptional Quality
Upon arrival we were met by the SPG clerk Alberto; he was extremely helpful with planning our way around and how best to maximize the location.
September 28, 2014
Rated 5 out of 5 by pppp7777 expensive
I don't like being dictated too on a volunteery survey
September 28, 2014
Rated 4 out of 5 by BB2702 Great hotel, poor nights sleep!
We stayed for two nights and both nights we had an awful nights sleep, staff were responsive when we complained though.
Great location and lovely hotel
September 26, 2014
Rated 3 out of 5 by NYCJOE need better check in
i had a terrible time checking in.
i was downgraded!!
i repeat downgraded.
not upgraded due to my high status.
it took time but i recieved a decent room
but i should not have had this experience.
September 23, 2014
Rated 5 out of 5 by JPSOUB splendid hotel
good staff and service
thanks to Sophie Clauze and PEGGY
September 22, 2014
Rated 5 out of 5 by JPSOUB NICE STAY
splendid staff and service
thanks to Peggy and Sophie CLAUZE
September 22, 2014