Rated 4 out of 5 by Randi233 Beautiful Hotel and great location
We were on the 2nd floor. The room was fine. Bed was very comfortable. I was surprised that they do not have an evening turn down service in such a lavish hotel. Concierge was GREAT! some minor problems where the phone kept blinking and the TV didn't work one day out of 3 nights. But, facilities came up and fixed the problem. Breakfast buffet was very good, but I felt it was totally overpriced but the location is incredible. They supplied us w/ umbrellas after we asked. I felt they could have been more hands on and more helpful.
October 23, 2016
Rated 4 out of 5 by gblb Pleasant
The Westin Palace is elegant. Staff is attentive in general but some are more helpful than others at the reception area (Jorge was excellent). Breakfast is good but could be better (for example, Grande Bretagne in Athens has much more variety and food quality is better). Certain dishes at dinner in the Rotunda are overpriced considering what you receive. Also, the main lobby entrance can be a hassle for those with knee problems because you have to go up several stairs (it would be nice to have a ramp). Also would suggest some seating area in the lobby if possible and to make guests aware of the outdoor terrace.
October 16, 2016
Rated 5 out of 5 by Lau2009 Great short stay
Great hotel, great location, great staff. Great front desk service provided by jorge. Housekeeping personal really worried about my lost luggage she really exposed taking my issuee as personal, couldnt ser her name but she is usually at the second floor during afternoons- nights. She saw me next day and even remember and ask about my luggage
October 10, 2016
Rated 5 out of 5 by Gokenhoo Nice service and nice room
It is really a excellent stay in Westin Madrid although all of my stats in Westin never make me disappointed. I like this hotel, good location, good room, good service, of course good bed!
Especially I wanna say the gentleman who helped me for check-in procedures is so good and kind. Sorry to say I forgot his name but he is really good. Hope I can see him next time.
October 9, 2016
Rated 5 out of 5 by VidaK Always love returning to The Palace
The perfect place to stay in Madrid. Perfect location for museum visiting. Beautiful hotel with great charm. Staff professional and attentive. To sit and relax in the rotunda is a special treat.
September 12, 2016
Rated 3 out of 5 by kamy2 The quality of service should be improved further
In the context of my job, i need to spend over 5 weeks in a hotel, thus, i expect the service to be very good while choosing a high standard hotels. Unfortunately, my last stay in the hotel was not as expected. Indeed, the room was old and not calm. The breakfast was always the same and the quality of the service at the reception and conciergerie not efficient.
Many thanks for your support but as a SPG member and a long stay client, i was expecting much more.
August 16, 2016
Rated 5 out of 5 by Amigo16 Beautiful Hotel with Excellent Service
The Westin Palace is located near the Prado Museum, with easy walking to great shopping and dining. The building is beautiful, inside and out. Our room was a junior suite; clean and well appointed. Every staff member that we met was pleasant and professional. Our satisfaction was their primary focus at all times. We stayed in Madrid at each end of our trip to Spain. The 'other' hotel was also a five-star hotel. The Westin Palace was our favorite by a long-shot. The Palace wins on location, elegance, service and attention to detail. We will stay there again and highly recommend this hotel.
August 15, 2016
Rated 5 out of 5 by HYJM Everything was excellent
Everything about the hotel was excellent.
August 4, 2016