Rated 5 out of 5 by RG234 Amazing hotel, staff and cuisine
It is the people you meet and interact with during your travels that make it a remarkable experience. This was so true of our recent family trip to Spain. The first stop on a four city holiday was the capital, Madrid. Since I can speak Portuguese quite fluently and due to its similarity to Spanish, I thought I could practice the little Spanish I learned on Duolingo, while in Spain and fall back on Portuguese if I was stuck on vocabulary. Of course, it was delightful to be checked in by Alberto at the reception, who assured me that we would communicate in ‘Portugon’ which was his terminology of a successful mix of Portuguese and Spanish. Alberto was helpful, courteous and made our introduction to the Westin Palace absolutely amazing and of course, being able to communicate in a language understood by the locals (even Portugon) was indeed rewarding. The hotel itself is filled with old world charm and is conveniently located. We walked to every nook and cranny in Madrid without taking public transit. The excellent cuisine and the warmth of the staff at La Rotonda restaurant (and its beautiful dome) were so welcoming that we had almost every meal there. A special thanks to Manuel and the others who served us. We were indeed privileged to be able to partake of the 7-course gastronomic tribute to Cervantes – as we waited in quiet anticipation of the next course, it never failed to delight and surprise us. Cervantes was a truly amazing experience, one that none of us will forget for a long, long time. I would also like to mention that Alejandro, one of the concierges was pleasant and had some useful suggestions that we took to explore the city that is so unique, filled with history and has plenty to offer to tourists. Muchas gracias a todos …
June 25, 2016
Rated 5 out of 5 by Apecalvin Grand hotel!
The hotel is grand, especially its dining room with the famed stained glass dome. It is generally well maintained, although there are visible signs of age. We were given a nice suite using our suite night awards. Although centrally located, there isn't a whole lot going on in the immediate vicinity, except for the few lanes behind it, where you find some cafes and restaurants. However, Gran Via is a mere 10-minute walk away once you know your way around. Off Gran Via, you can wander into the charming Fuencarral or vibrant Puerta Del sol. Breakfast was generous in terms of variety as well as quality. As a Lifetime Platinum Guest, the Westin Experience Specialist team got in touch shortly after check-in. They agreed to moved me when I asked for a suite where I didn't have to stand in the bathtub to shower. They also sent me a bottle of cava as welcome/birthday gift, which was very thoughtful. All considered, I would stay here again. But next time, instead of a classical room, I think I would prefer a room with a modern decor
June 21, 2016
Rated 5 out of 5 by Verified Reviewer Fabulous!!
We recently visited Madrid and this is the second time we stayed at the Westin
Palace and recommend it highly!!! Great location, spacious, beautiful rooms and great staff in all areas!! Lots of wonderful restaurants around the corner and lovely shops, too! Concierge service was great and they recommended very nice day trips!
June 20, 2016
Rated 1 out of 5 by 52016 Westin Palce Madrid
Since I have stayed at Westin properties in the past, I was looking forward to staying at this location. I was totally unhappy with this property. For the amount of money that I had spent, the room could have been bigger and better. When I stayed at this property in Rome the room was beautiful and spacious and I received a welcoming basket. Nothing from this hotel. There was nightly turn down in Rome nothing in Madrid. No slippers in your room although it is indicated on the website. Staff was not friendly. A total disappointment. In all the service was lousy. The front desk was not helping in booking the tours.
June 12, 2016
Rated 3 out of 5 by Gabe101 This property does not participate in all "global" Starwood Preferred Guest Promotions (
We stayed at property in Nov/Dec 2015 (4 nights). Pleasant experience. I'm declining to recommend this property because they did not participate in a global SPG "Stay More/Earn More" promotion running at the time which would have increased points 2X plus 500 pt bonus for staying more nights. I made it a point to mention at check-in and clerk indicated they are on SPG program so should be fine. Since there's not a mechanism for members to readily confirm participation, I feel it is fair to "ding" the property for opting out of promotions that are marketed as GLOBAL since they benefit from the reservation traffic that it creates.
June 7, 2016
Rated 5 out of 5 by Thiti Wonderful Stays in Madrid
This is one of the top historical hotels in Madrid. There are both traditional and modernly renovated versions of room. Both are comfortable, but the traditional room now needs a bit of touch ups. Breakfast is something not to be missed as the atmosphere is awesome. The location is walkable to all major attractions in Madrid! Would love to go back anytime!
June 7, 2016
Rated 4 out of 5 by xmc28 Great location!!
This hotel has a great location but the service is to think about
June 6, 2016
Rated 5 out of 5 by BellaBeach 5 star all the way
This is a stunning hotel with excellent service. The location allowed me to walk to El Prado, the Chueca neighborhood, shopping in Callao and Salamanca, and running in el Parque del Retiro. The breakfast buffet was more than anyone could ask for in a breakfast (including champagne!). My only one complaint is that my Platinum status didn't seem to help in getting an upgrade. I was disappointed to not get a suite or a room on a higher floor, but I did have champagne waiting for me when I checked into my room. What a nice touch. I would stay here again and again.
June 3, 2016