Rated 5 out of 5 by Alex777 short but the most memorable stay
I have stayed in Westin Palace over weekend with my wife and son on our recent trip to Madrid. I had warm memories of this hotel from a few years ago but this stay exceeded all my expectations. From the first minutes we stepped into hotel around noon on Saturday will we left on Sunday afternoon, the staff did take care of everything. Our room and the whole hotel and were in an immaculate shape – better than I remembered. The staff genially cared about our needs. The breakfast was superb. Upgraded suite (SPG PLT) was fantastic – both the room and the view. Special thanks to the General Manager Marc Lannoy who made our stay particularly memorable! With my ca. 450 lifetime nights with SPG, I can say that it is the best managed Westin in Europe, or, perhaps, the best Westin overall.
January 22, 2014
Rated 4 out of 5 by MrBig Great hotel but mediocre services
I'm SPG Platinum. Got upgraded to a junior suite, which was great. The hotel is elegant and the suite is large and nice. But the services at the hotel is mediocre:
- Taxi arrived at the front door. No one from hotel helped for luggage not to mention opening the door for you.
- No lounge room, no free breakfast for Platinum member.
- Housekeeper didn't refill everything in the bathroom, even when some are completely gone
- I didn't know there is a complimentary bottle of water until the 2nd day as they didn't give me on the 1st day.
- Bathroom tissue is more like tissues you found in a motel, not a 5-star hotel
- Call express service for a housekeeper request. Was told someone was coming but no one showed.
Overall, great hotel, but services have a lot to be desired as a 5-star.
December 8, 2011
Rated 4 out of 5 by David18 Great Value....ignore rude waiters at the bar and you will have a great stay
You cannot have a better location in Madrid, or better room product, cleanliness, safety, buffet breakfast, business center and concierge for the rates you pay at the Palace. Great character. One of Starwood's best hotels when it comes to connecting the hotel experience with the destination... but please don't take it too personal when the servers at the bar give you a cold and rude service. It is a matter of culture not a matter of brand... embrace it and enjoy it...the service at the restaurant will be so warm that you will easily forget the night before.
February 3, 2012
Rated 4 out of 5 by DanInDC Great Location
Front desk staff was friendly enough. The location was perfect for just about everything we wanted to see or do in Madrid, including art, shopping, and eating. Hotel was beautiful, a bit uptight feeling, entirely enjoyable. Workout room on the top floor with a view was kind of fun!
February 10, 2014
Rated 5 out of 5 by Rich2809 Wonderful old fashioned hotel
I love this hotel. It is not modern, it is not trendy, the food is not stunning, it is not jammed with iPod players etc, it does not claim to be child friendly but the Westin Palace Hotel is a destination. It is a grand hotel.
The service is great, the suites are just so relaxing. The staff always make me feel welcomed. I have never experienced any problems with check in or check out or with the rooms. Doorman always greets me, never had any of the taxi problems people describe.
Travel, for me is not always about a free breakfast or a club lounge. Stay here and soak up the atmosphere, go out in the evening to one of the hundreds of tapas bars, have a glass or two of wine, you will love it.
At 8.30 it was only 35 minutes from the airport by taxi.
Location is second to none.
February 4, 2014
Rated 5 out of 5 by Ryan92262 Best of the Best
We just spent four nights at the Hotel Palace and I have to say it is one of the best Starwood properties in which I've stayed. I used my Platinum suite night upgrades and was given a fantastic suite facing the roundabout . I opted for the breakfast as my Platinum amenity and was blown away by the variety and quality of the breakfast spread each morning. The staff at this hotel are first-rate ... all very friendly and very helpful. The concierge staff, front desk, restaurant, and housekeeping staff are all very personable and go out of their way to make the stay enjoyable. Staying at this property made our stay in Madrid all the more enjoyable.
March 10, 2013
Rated 3 out of 5 by Manu0205 Indifferent Service
Just checked in for a stay at the Palace. Back here for a 10 year anniversary - we celebrated our honeymoon here. Mixed feelings about the stay so far. No recognition of being Platinum when I checked in, the check in agent did not mention amenities. Got a junior suite with an interior view which is just fine. No problems. When I asked for an exterior view, the manager started talking about how he could make revenue off the room vs upgrading me. I thought that very strange. We had high expectations given this was our honeymoon location. Hoping the rest of the stay goes better.
August 25, 2012
Rated 4 out of 5 by MONM Minor Hiccup!!
This is my fifth or sixth time in the Hotel, first in 2010. It is a great hotel, service, location with very helpful staff especially the concierge who are very helpful in providing information of what I need and where to dine.
In my recent stay on Dec 14 -16, 2012, it was very disappointing, the Front Desk did not recognize my SPG Elite Member status and I was not provided an upgrade to an enhanced room, put to an SPG member floor, did not receive any complimentary water on my next day stay, no newspaper for my stay and during check in, was not asked on my choice of welcome gift.
Overall, everything was excellent if not for this minor hiccup.
December 17, 2012