Rated 3 out of 5 by kamy2 The quality of service should be improved further
In the context of my job, i need to spend over 5 weeks in a hotel, thus, i expect the service to be very good while choosing a high standard hotels. Unfortunately, my last stay in the hotel was not as expected. Indeed, the room was old and not calm. The breakfast was always the same and the quality of the service at the reception and conciergerie not efficient.
Many thanks for your support but as a SPG member and a long stay client, i was expecting much more.
August 16, 2016
Rated 5 out of 5 by Amigo16 Beautiful Hotel with Excellent Service
The Westin Palace is located near the Prado Museum, with easy walking to great shopping and dining. The building is beautiful, inside and out. Our room was a junior suite; clean and well appointed. Every staff member that we met was pleasant and professional. Our satisfaction was their primary focus at all times. We stayed in Madrid at each end of our trip to Spain. The 'other' hotel was also a five-star hotel. The Westin Palace was our favorite by a long-shot. The Palace wins on location, elegance, service and attention to detail. We will stay there again and highly recommend this hotel.
August 15, 2016
Rated 5 out of 5 by HYJM Everything was excellent
Everything about the hotel was excellent.
August 4, 2016
Rated 2 out of 5 by DM1111 Not a good stay
They stay over all wasn't good as the staff weren't helpful and the room service was very bad
August 3, 2016
Rated 5 out of 5 by Imaj22 Nice hotel, great location!
This hotel was in a perfect location, close to many attractions. The food was good but pricey. The coffee service to your room was a great service they provided for free. The only problem i had was that the elevators where too small, slow and old! I walked the stairs up to my room which i did not mind but if you don't like walkng up and down the stairs a few times a day you may have a problem.
July 14, 2016
Rated 5 out of 5 by neruiz nice location and good features
The breakfast was very good, we enjoyed our visit to Madrid and this hotel make the visit even better. good location to go walking and around.
July 14, 2016
Rated 5 out of 5 by mevets29 This hotel was incredible
Despite the fact that we were there during the Bollywood awards, it was a crazy time for the hotel. However, the hotel staff treated us with great professionalism and care. We were so lucky to check in with Francesco and soon felt like we were long lost friends. In fact, we were always so happy to see him when we left or came back to the hotel. We strongly feel that he made our first time in Madrid one of the most memorable experiences ever. We did many things based on his recommendation and discovered Madrid in a completely different way. We want you to know how very lucky and grateful we are to Francesco and how wonderful the staff was as well. The hotel is in an incredible location, central to everything and within walking distance to so many sites to see. We love the hotel, staff, location and will always go back to this hotel.
Thanks Westin Madrid. You are awesome!
July 13, 2016
Rated 5 out of 5 by RG234 Amazing hotel, staff and cuisine
It is the people you meet and interact with during your travels that make it a remarkable experience. This was so true of our recent family trip to Spain. The first stop on a four city holiday was the capital, Madrid. Since I can speak Portuguese quite fluently and due to its similarity to Spanish, I thought I could practice the little Spanish I learned on Duolingo, while in Spain and fall back on Portuguese if I was stuck on vocabulary. Of course, it was delightful to be checked in by Alberto at the reception, who assured me that we would communicate in ‘Portugon’ which was his terminology of a successful mix of Portuguese and Spanish. Alberto was helpful, courteous and made our introduction to the Westin Palace absolutely amazing and of course, being able to communicate in a language understood by the locals (even Portugon) was indeed rewarding. The hotel itself is filled with old world charm and is conveniently located. We walked to every nook and cranny in Madrid without taking public transit. The excellent cuisine and the warmth of the staff at La Rotonda restaurant (and its beautiful dome) were so welcoming that we had almost every meal there. A special thanks to Manuel and the others who served us. We were indeed privileged to be able to partake of the 7-course gastronomic tribute to Cervantes – as we waited in quiet anticipation of the next course, it never failed to delight and surprise us. Cervantes was a truly amazing experience, one that none of us will forget for a long, long time. I would also like to mention that Alejandro, one of the concierges was pleasant and had some useful suggestions that we took to explore the city that is so unique, filled with history and has plenty to offer to tourists. Muchas gracias a todos …
June 25, 2016