Rated 5 out of 5 by JND550 Hotel Staff all highly trained and efficient
Very brief 2 night stay. Check in staff extremely welcoming and concierge desk incredibly efficient. Room extremely comfortable with all amenities.
Delicious breakfast in a beautiful dining room and staff were delightfully happy.
September 22, 2015
Rated 4 out of 5 by JRKeb Perfect Location in a Beautiful and Historic Hotel
We stayed here on two different occasions in a two week period in July/August. Our opinion of the hotel didn't change from one stay to the other. Would have given 5 stars except for a few misses. This is a very beautiful hotel and the staff is generally very good. We got a nice room, but not a significant upgrade on our first stay (hotel nearly fully booked), and did receive an upgrade to a suite (using our own suite upgrades) on our second stay. The hotel is very busy with tours coming in frequently. The location is fabulous, so good that on that basis alone, I can recommend it. It is within walking distance of all important museums, plazas, gardens and even the main railway station. The breakfast buffet under the rotunda is really wonderful - especially as a Platinum perk! The misses I mentioned involve the bar and the concierge team. The bar is iconic - a beautiful environment. Unfortunately, on both stays, the service was not good: the first time the wrong drinks were delivered, and the second time we had to wait a very long time before anyone even recognized we were there (and the bar was not crowded). We were just on the point of leaving when someone came to take our order. The other "miss" involved the concierge team. There are two windows with concierge present at one or both most of the time. They are usually busy, so a wait is generally necessary. On no occasion was there eye contact or any attempt to acknowledge our presence until we were actually looking into the face of one of them. We did not get the feeling that they actually wanted to help - they answered questions only because it was their job - and unfortunately, gave incorrect information about the opening time of one place (even though we specifically asked for a confirmation of the time we thought was correct). This caused us to walk quite a distance in the heat to no avail. We still will gladly stay here again despite these issues, and would definitely recommend it to others.
September 16, 2015
Rated 5 out of 5 by FelipeElHermoso Truly A Palace!
What a beautiful, palatial hotel! From the start, the reception staff made us feel welcome. Our spacious room had very comfortable beds (truly heavenly), a premium view on the Neptune Fountain and a wonderful bathroom. The breakfast buffet, served by a first class staff under the magnificent stained glass dome, left nothing to be desired. The hotel location was perfect, in a very safe area near the Parliament, with easy walking distance to the Prado Museum, the Thyssen Museum, and the Royal Botanical Garden. ALL staff members were professional and could not have been more effective in meeting our needs. Gracias a todos! We highly recommend this full-service hotel and would definitely stay here again.
August 26, 2015
Rated 5 out of 5 by GPM1 Excellent customer service
The entire staff was excellent, the bellmen, front desk, room service and especially the concierge team with Aitor and Alejandro. Everyone went beyond all expectations. I would recommend this hotel to anyone.
August 20, 2015
Rated 5 out of 5 by chicago34342 Family weekend in Madrid - perfect!
Our family stayed here three nights in between a week in Ibiza and a week in London in August 2015. What a great hotel. Starwood recognition was at the top. I was paying for two rooms on points. They upgraded us to one executive suite with an adjoining single room - so basically a two bedroom, three bath, living room for all of us. Was so nice to come back to each day. Breakfast was also included which was an amazing buffet in an great area. The service and hotel are both five star quality. Location is also very nice. Short walk to the park and museums and just a short walk to plaza Santa Ana (our favorite) and plaza mayor. I highly recommend this hotel to anyone staying in Madrid.
August 12, 2015
Rated 2 out of 5 by ncrv GREAT Asian restaurant with great service
We finally got our room after 5.00 pm, Reservation were made about 6 months prior, The check in clerk can care less about us been there since 10.00 am. Gold status does not mean anything to this hotel . The hotel manager needs to take SERVICE and CUSTOMER SERVICE lessons from the Asian restaurant management.
August 12, 2015
Rated 5 out of 5 by JH2015 Madrid Vacation
Great hotel in Prado district with excellent concierge services and palace-like décor. Would definitely consider staying again.
August 5, 2015
Rated 5 out of 5 by Carlos2222222 Amazing stay in iconic historical Madrid hotel!
We love love this hotel! It is a historical hotel in wonderful location (one of the best in Madrid)
Checkin was a breeze. . . .although late at night we had to bring our luggage up the stairs at entrance. .. .
We were upgraded to a nice room with city view of the Neptune fountain... . it was a nice room. Even though we faced the street the rooms must be sound proof or something as we didnt hear much noise .....
The non-descript facade reveals the beauty inside. .. . the foyer of a grande dame with large beautiful tapesteries adorning the large spacious public spaces. My wife and I loved their color scheme as the careful juxtaposition of lavender with the modern and classic furniture gives a smoothing and regal appearance to the place
Great service especially at breakfast and at bar .. . . .the breakfast is amazing!
-Central location near Parque del Retiro and prado museums etc and near central tapas and bars etc
-Exquisite luxurious classical and modern sleek public spaces
-Friendly helpful staff
-Amazing delicious breakfast (SPG amenity)
-Painfully slow elevators. . . .there are some elevators in back to right which most people do not use
-multiple stairs near entrance and from lobby to main public areas. . . dont know if handicap accessible but would make a difference if you needed to get around. . . .
Everything was just amazing and wonderful for our visit! and would definitely return and would HIGHLY recommend with no reservations!
Room Tip: Get room looking to Neptune fountain . . .the rooms are quiet even facing street
July 27, 2015